Payment made for the items not received

Deal Newbie

2 days back i had placed an order through swiggy on cart, i received a call from there end stating 2 items are not availability,i said ok send remaing when delivery agent came to drop the veggies he said one product was not available u will get a refund,when i contacted swiggy they are saying they wont be able to give the refund for the missing items..really bad experience i have paid for something which i never received there customer service is worst…they are ripp off and fooling ppp around and making money .pls dont buy anything from swiggy

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I ordered my parcel onway to receive my parcel but delivery guy unable to reach me they tried me on mail and sms but as I was locating and seeing him on map seeing he was 1.5 km away nearly 5 min to reach free from any circumstances in my mind that they cancelled telling that he was unable to trace me as he was on the location. They are totally lier as he was not present on location as because if would reach guard would have taken the parcel every time they take but as the delivery guy was not knowing the address properly I was charged 350+ by swiggy for this as a compensation for their restaurant. Is this fair? Theifs

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