phonepe help

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Deal Cadet
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Please help I have a wallet balance on my phonepe number but when i scan qr to make payment it doesnt show wallet option, it keep asking add bank, i uninstalled app also and used another number from same phone and in new number also i have wallet balance but when i am trying to scan and pay at shop it keeps saying add bank account, please help me what has happened to my phone or phonepe app.

16 Comments  |  
8 Dimers
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Deal Cadet
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Wallet balance can’t be use for scan n pay you can use it in app purchase in phonepe

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Community Angel
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Only selected merchant qr codes show wallet option, ask your merchant to enable wallet payments from his phonepe merchant panel

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Deal Cadet
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but sir earlier i was able to make payment through same phone using wallet balance to same merchant ( mother diary) now it is not showing wallet it ask to add bank sad

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Deal Cadet
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mother diary has phonepe scanner i always use to scan and make payment from wallet but from yesterday i am unable to use, despite having balance in my wallet, i changed number also which too has phonepe wallet balance but still wallet doesnt show while making payment

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Deal Subedar
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ideepika wrote:

mother diary has phonepe scanner i always use to scan and make payment from wallet but from yesterday i am unable to use, despite having balance in my wallet, i changed number also which too has phonepe wallet balance but still wallet doesnt show while making payment

I think your merchant disabled payment with phonepe balance, they need to pay commission if they accept payment from wallet balance. No charges for upi.

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Deal Cadet
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venu wrote:

I think your merchant disabled payment with phonepe balance, they need to pay commission if they accept payment from wallet balance. No charges for upi.

But I am able to make payment to same merchant using my iphone and different number but unable to use from my android phone.

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Deal Cadet
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androgame wrote:

Only selected merchant qr codes show wallet option, ask your merchant to enable wallet payments from his phonepe merchant panel

But I am able to make payment to same merchant using my iphone and different number but unable to use from my android phone.

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Community Angel
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ideepika wrote:

But I am able to make payment to same merchant using my iphone and different number but unable to use from my android phone.

Not sure then , never heard this happening, and if your wallet limit isnt exceeded then some other issue is there

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Deal Cadet
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androgame wrote:

Not sure then , never heard this happening, and if your wallet limit isnt exceeded then some other issue is there

no sir i only use phonepe for small small payments, not even make more than 500 rupees payment in month, strange is when i am using mother diary scanner from iphone it makes payment from wallet but from android phone wallet option is not showing it directly ask to add bank despite having balance in wallet sad

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Community Angel
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ideepika wrote:

no sir i only use phonepe for small small payments, not even make more than 500 rupees payment in month, strange is when i am using mother diary scanner from iphone it makes payment from wallet but from android phone wallet option is not showing it directly ask to add bank despite having balance in wallet sad

Do from Iphone.

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Shopping Friend
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ideepika wrote:

no sir i only use phonepe for small small payments, not even make more than 500 rupees payment in month, strange is when i am using mother diary scanner from iphone it makes payment from wallet but from android phone wallet option is not showing it directly ask to add bank despite having balance in wallet sad

why you are using wallet payment ?

Ewallets are dead now in India except Paytm wallet.

use UPI Payment.

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