Pockets Wallet UPI transaction refund time

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Deal Newbie
aatif34
I did a transaction of 2000/- to my personal UPI id from icici pockets wallet on 5 April. It showed transaction initiated message. Balance was debited but not received on the other account.
I was told by cc that after 3 working days it will be refunded but hasn't been so.

How does it usually take to refund.
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Mine also amount debited from wallet but not credited to my UPI id

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