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Positive experience with IDFC First

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Sadda-Haq-Ai...

Recently paid a person 1000 rs via UPI.

But the person denied providing the service.

Raised chargeback from idfc netbanking itself, no call, no email.

Today the person contacted me and said his bank has given him two options.

Either pay directly and tell me to withdraw the case or let the bank transfer back the amount.

All this within 3 days of registering complaint.

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Generous Generous
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waah , yhi to khoj rhe the hum AMEX of banking=IDFC

Talk-Of-The-Town Talk-Of-The-Town
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Where is the option to raise chargeback in idfc netbanking?

Deal Lieutenant Deal Lieutenant
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In recent transactions there's an option 'raise dispute' under every transaction,when you expand the transaction by clicking.

Strangely that does not show up in firefox.

But in chrome that's visible.

Deal Subedar Deal Subedar
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awesome, can they reverse upi transfer? never knew that!

Deal Lieutenant Deal Lieutenant
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Yes upi chargeback is possible.but in fraud cases the fraudster immediately takes out the money. And they use other's accounts.

In my case the opposite party was not scammer, he is a normal person who denied service after paying him.

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Blogger Blogger
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Good to hear..

Generous Generous
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waah , yhi to khoj rhe the hum AMEX of banking=IDFC

Talk-Of-The-Town Talk-Of-The-Town
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Where is the option to raise chargeback in idfc netbanking?

Deal Lieutenant Deal Lieutenant
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In recent transactions there's an option 'raise dispute' under every transaction,when you expand the transaction by clicking.

Strangely that does not show up in firefox.

But in chrome that's visible.

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Deal Subedar Deal Subedar
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awesome, can they reverse upi transfer? never knew that!

Deal Lieutenant Deal Lieutenant
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Yes upi chargeback is possible.but in fraud cases the fraudster immediately takes out the money. And they use other's accounts.

In my case the opposite party was not scammer, he is a normal person who denied service after paying him.

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Deal Lieutenant Deal Lieutenant
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I think every bank should have this option under every transaction.

This makes raising disputes super easy.

Deal Cadet Deal Cadet
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yes, but this area is very badly handled, Glad to hear your issue got a positive outcome but most other bank's policies in this area are very bad or too much time taking.
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Generous Generous
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Did idfc asked for any proof for service denial?

Deal Lieutenant Deal Lieutenant
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Nothing was asked.


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Generous Generous
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And which app you used for payment.. idfc app or some other app?

Deal Lieutenant Deal Lieutenant
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IDFC app itself.

Cool Cool
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Once my relative made transaction from my HDFC credit card abroad, and found other person was fraud, he filed police complain there, shared whatsapp and other communications with me along with complain copy, i disputed transaction and hdfc bank reversed transaction within couple of days, did this for first time and was surprised by such quick response 

Helpful Helpful
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“Today the person contacted me and said his bank has given him two options”

What happens if that person ignore those options..?

His account freezed/Hold by his bank..?

Deal Lieutenant Deal Lieutenant
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the amount will be marked as lien.

Finance Ninja Finance Ninja
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Thanks for sharing the experience…
Now I know what to use when dealing with guys with high risk

Critic Critic
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@abhishek012

Finance Ninja Finance Ninja
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Tag this person "@drupal":https://www.desidime.com/users...53 

Yesterday i told him, UPI dispute also work same way Card dispute work - https://www.desidime.com/discussions/mastercard...

I also mentioned, main problem is most bank staff dnt know about UPI chargeback feature.

UPI is new and it takes few years time to educate all bank staffs.

10 years back, bank staff dnt know about card dispute feature. Infact forget about UPI dispute, some public sector bank staffs still dnt know about card dispute feature.
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Deal Lieutenant Deal Lieutenant
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thanks for sharing..can u share a bit about the dispute as well … trying to understand if it was black & white case for the bank or grey 

Generous Generous
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+1

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Helpful Helpful
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Raised chargeback from idfc netbanking itself, no call, no email.

where is the similar option in icici?

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