Product return

My experience with nykaa service is terrible. Truly awful.

I ordered a skincare routine worth more than 10,000 for my best friend’s birthday and hoped they would deliver on time. Delayed delivery obviously. And to top that they did not sympathize emotionally at all.

Secondly, she did not like a few of the products as they were not cruelty free and wished to return them, imagine my shock the return and customer service is terrible at Nyka.

There is no sense of satisfaction in NYKA's customer service.

No empathy no service. They are just ridiculously blunt about what they want to do and are not ready to provide a solution and just sit and enjoy the show seeing the customer frustrated.

It's been 10 days since the pickup was not done and my money is stuck with you. We cancelled our previous weekend plans because we were assured that the pickup was happening last Saturday and is still not done and now your team expecting us to cancel this weekend plans also saying very bluntly that the pickup will take another 4 days and they cannot do anything about it. This is not going to happen again.

Moreover the team tried to blame it on us several times. All the mistakes were done at the backend and we are suffering and holding our plans from past 10 days.

If the pickup is not done today I am going to defame you guys on social media platforms like LinkedIn , Instagram and Facebook. I can also go to consumer forum if required.

This was my first return experience with nyka and your incompetent team has turned it into my last purchase experience with nyka.

No brand takes 10 days for a small pickup. We are glad that we have Myntra and purple for beauty now as there service is flawless and very very transparent.

We know that you guys do give a tiny rats ass about the feedback otherwise we would've got a solution at the time of query only but still this is necessary that you know this and improve your customer service.

Final review for nyka-

Pretty on the outside - Shitty on the inside.