Query Regarding HDFC Credit Card Application

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VR_Rahman

A week ago I applied for a Paytm HDFC credit card. My offer was approved. I did my video KYC. It was in processing state. Today I received an email from HDFC to download a form and to submit that to their physical branch or to post it within 45 days. I am pasting the mail content here. If someone knows what this form is about, please let me know why they are asking to submit it as I have already done my Video KYC.

Mail Content:

Your HDFC Bank Credit Card Application Ref no:  ***
Dear (My name),
Thank you so much for your interest in HDFC Bank Credit Card.
While processing your application, we've found some discrepancies or incomplete details in your application.
We need to reconfirm some details you've provided in your application.
We require you to submit an application form duly signed to process your application further.
Application form can be downloaded from the < hdfcbk.io/k/DUvfEZXNTZn>
Next Steps for you:
You can drop documents into the Credit Card drop box at any HDFC Bank branch near you. Kindly address it to "The Manager, HDFC Bank Card Division."
or
Post it to HDFC Bank Cards Division, P.O. Box 8654, Thiruvanmiyur P.O., Chennai 600 041
Kindly send it to us within 45 days from the date of this communication.,
To help us serve you better, please quote the application reference number in all your future communication.
We assure you of the best services at all times.
Ward Regards
HDFC Bank
Please do not reply to this email, this is sent from an automated mailbox
Suppose your Credit Card application is not processed. In that case, all Credit Card benefits/facilities, including third party products as opted by you in the application, will not be processed. Bank will not be liable for any financial/non- financial liability arising due to the same.

Declaration / Residence confirmation form
Your application Reference Number :___________________________(please quote your application reference number).
I, .........................................do hereby declare that the details given below are correct to the best of my knowledge.
Residential address: .............................................................................................................................................................................................................................................................
..............................................................City............................................................................................PinCode................................................Landmark.........................................................
Mobile Number...............................................TelephoneNumber.....................................
Permanent address (optional): ...............................................................................................................................................................................................................................................
City.................................................................PinCode..............................Landmark.............................................................................................................MobileNumber...................................... TelephoneNumber...........................................................
Business details : Company Name : ............................................................................................................................................................................. Designation............................................
Office address..............................................................................................................................................
......................................................................................................................................................................City.................................................................PinCode..............................Landmark.............................................................................................................
MobileNumber...........................................Department.....................................TelephoneNumber.....................................................................................Extn.............................

VERIFICATION

I ........................... .......................................do hereby declare that which is stated above is true to the best of my knowledge and belief. Verified today the ...............................day of ....................................................
Place:....................................................


(Signature of declarant)
APPLICATION FOR CREDIT CARD OPENING USING AADHAAR / E-KYC FOR CUSTOMERS NOT OPTING FOR DBT
To,
HDFC Bank Cards Division,
HDFC Bank Limited ("Bank" which term shall include its successors and assigns) P.O.Box No. 8654, Thiruvanmiyur P.O. Chennai - 600 041
Subject: Aadhaar informed consent
1. I voluntarily opt for Aadhaar OVD KYC or e-KYC or offline verification, and submit to the Bank my Aadhaar number, Virtual ID, e-Aadhaar, XML, Masked Aadhaar, Aadhaar details, demographic information, identity information, Aadhaar registered mobile number, face authentication details and/or biometric information (collectively, "Information").
2. l am informed by the Bank, that:
(i) submission of Aadhaar is not mandatory, and there are alternative options for KYC and establishing identity including by way of physical KYC with officially valid documents other than Aadhaar. All options were given to me.
(ii) For e-KYC/authentication/offline verification, Bank will share Aadhaar number and/or biometrics with CIDR/UIDAI, and CIDR/UIDAI will share with Bank, authentication data, Aadhaar data, demographic details, registered mobile number, identity information, which shall be used for the informed purposes mentioned in 3 below.
3. I authorise and give my consent to the Bank (and its service providers), for following informed purposes:
(i) KYC and periodic KYC process as per the PMI- Act, 2002 and rules thereunder and RBI guidelines, or for establishing my identity, carrying out my identification, offline verification or e-KYC or Yes/No authentication, demographic or other authentication/verification/identification as may be permitted as per applicable law, for all accounts, facilities, services and relationships of/through the Bank, existing and future.
(ii) collecting, sharing, storing, preserving Information, maintaining records and using the Information and authentication/verification/identification records: (a) for the informed purposes above, (b) as well as for regulatory and legal reporting and filings and/or (c) where required under applicable law;
(iii) enabling my account for Aadhaar enabled Payment Services (AEPS);
(iv) producing records and logs of the consent, Information or of authentication, identification, verification etc. for evidentiary purposes including before a court of law, any authority or in arbitration.
4. I understand that the Aadhaar number and core biometrics will not be stored/ shared except as per law and for CIDR submission. I have downloaded the e-Aadhaar myself using the OTP received on my Aadhaar registered mobile number. I will not hold the Bank or its officials responsible in the event this document is not found to be in order or in case of any incorrect information provided by me.
5. The above consent and purpose of collecting Information has been explained to me in my local language.
Customer Name.
Signature:
Date: -----------------------------------------------------



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4 Comments  |  
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Deal Cadet Deal Cadet
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Is there any lifetime fee hdfc credit card application is running currently?

Talk-Of-The-Town Talk-Of-The-Town
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It may happen if physical address verification failed, just fill the form and drop it in your near branch they'll call you

Deal Newbie Deal Newbie
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Or if there is any mismatch of information submitted at application vs VKYC.

Deal Newbie Deal Newbie
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 cradit card 

Address problem, write in letter from in Bank 

replyuser
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