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Realme GT 2 | Calls keep disconnecting

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chai_lover

Every call whether incoming or outgoing is getting disconnected in a few seconds to a few (1-2) mins. Happening with both the sims, both Jio sims but network signal is not the issue as i'm in good network area plus it's happening in all the places. I've tested by putting it on speaker as well just it's getting disconnected due to unintentional touch. 

Any suggestions?

TIA

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The PostMighty The PostMighty
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Try answering via Bluetooth without touching the phone. Let's identify if it's touch issue or Sim card /sim slot issue
Deal Lieutenant Deal Lieutenant
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Same issue on bluetooth
Deal Subedar Deal Subedar
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Are you using any 3rd party dialer. 

Try clearing Dialer and phone app data. 

Realme ui 3 with A12 is very bad. I have GT 2 PRO. Many people are saying,  my phone dont get connected when they call. + High battery drain. Just 6 hours SOT, 24 hours standby on normal daily usage

Benevolent Benevolent
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I root all my devices so getting hold of misbehaving processes is easy plus usually the ability to tame them with some searching around in the interwebs. I haven't tried but maybe it might be possible to check running processes in ADB?

P.S. Many folks refer to such undoubtedly powerful devices as "beasts" but the "beast" isn't under the control of the user! Sooner or later it can turn unruly. 

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Savings Mentor Savings Mentor
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Try turning off battery optimisation or whatever aggressive process/app killer is there on Realme devices for the "Phone" app.

Deal Lieutenant Deal Lieutenant
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not helping..have set the dialer as truecaller now, battery optimization off, cache cleared, etc and app also excluded..still same problem..calls get disconnected after a minute. Tried with bluetooth earphones as well with dialer at top, full charged, no other activity. OS is up-to-date. Not sure what else to do...was avoiding formatting the phone but don't see any other option now. 
Deal's Advocate Deal's Advocate
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Does this happen everywhere you go? If you're connected to wifi, check the VoLTE/VoWiFi icon in status bar at top during the call. Does it switch from VoLTE to VoWiFi or vice versa?
Pro Mobile Guru Pro Mobile Guru
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turn off calls over volte and calls over wifi. see if fixes things.

Deal Subedar Deal Subedar
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Volte is required for calling on JIO . Else call wont work
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Mobile Guru Mobile Guru
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Sounds like hardware issue to me (Since location / Network signal isn't the cause). Have had call connection issues due to VoWIFI/VoLTE (toggling the mode worked most of the times) inside my home but never experienced call drops.

You can try other networks and see if the same issue is repeating and finally a factory reset to confirm it (Since the calls are getting disconnected regardless of the network signal/location, its easy to convince the brand that something is wrong with the device)
Deal Lieutenant Deal Lieutenant
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Definitely some issue with the phone. I switched my sim to a different phone and it's working fine for long calls.
Deal Lieutenant Deal Lieutenant
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it was a software issue, finally got fixed with latest OS update (touch wood). Hard to image how they can left such a bug open for weeks. 

Deal Cadet Deal Cadet
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Funny how people used to troll nothing left centre and right for their hardware and software while it has been working perfectly fine for me. These real me shit bricks And choco moco poco phones always have some issue or the other every day. biggrin

Entertainer Entertainer
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https://cdn0.desidime.com/attachments/photos/797014/original/99017470-91E2-430C-A166-74F3A9B09FE2.jpeg?1660670255


I’m sorry bro but it’s really hard to comprehend what you said. 

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Deal Newbie Deal Newbie
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My Realme gt neo 2 device phone calling problem.When anyone try to calling me there phone call are ended. This problem happened only when my 5G is enabled. What's the problem 

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