Received Rajshri multimedia speaker instead of JBL SB241 soundbar
Hi Guys
I had bought JBL Soundbar SB241 on the day of prime early day sale with this deal link :-
https://www.desidime.com/deals/jbl-cinema-sb241...
It was not open box delivery.
It was just received
When i opened and i found it was not JBL Soundbar...This is what I received in package :-
Interestingly Seller was Appario Retail Private Ltd which is renowned and trusted seller of Amazon.
I have raised this concern with Amazon and this is the reply what i received after sharing photos and videos.
Amazon Reply
Hello,
I'm sorry that you've received a different item from the Order #Order No: 406-7739936-XXXXX I've checked with the details and see that an investigation has been raised on your order to help you with the issue. This matter is under investigation with the carrier and our investigation team may contact you for inquiries before "28-09-2022". My apologies again for this situation. I sincerely hope you give us another chance to prove the quality of our service. Please feel free to contact us again in case you need further help.
Main question is
Whos the culprit here?
Appario ? Or Amazon carrier? Warehouse staff?
Don't expect any resolution.... Amazon is not accepting any mistake of theirs.... These days.... Even genuine ones
Appario ? Or Amazon carrier? Warehouse staff?
Cant say for sure but most likely its the local warehouse (No ASIN mixup since i couldn't find any other user-reviews with mismatched product delivery). Contact Amazon after 28th, they're going to say the investigation (non-existent) results are out and you passed with distinction 
+ issue refund (Assuming your account doesn't have too many returns/replacements in the past year or so)
@tappukepapa @getready @Dastro
Even no bill was available inside...
On box there is a delivery copy invoice with AWB and all..Seller is same everything matching from it.
Looks like a clear cut fraud by delivery executive....
I asked few delivery person later where is your warehouse? he answered sir "Humare Ghar par hi pade hai sab packets , Ghar pr hi aate hai"
I think Delivery executive has stolen from it and putted cheap Rajshri multimedia speaker.
Let's see what they will provide me after 28th refund or replacement.
Thanks guys for all your valuable inputs.
2/3 years back I had ordered 1 wired earphone, don't remember brand name but received jbl earphone which was a bit better and the bill inside has name of someone else and other state
I later conveyed the customer care, they said we can replace it or you can keep it.
It was better product so I kept it.
That's my exp
Nobody beats Amazon in terms of customer satisfaction, customer support n conflict resolution.. 🙂
maybe you got returned product .
return fraud by some other customer /
How much was the product's weight? I have also ordered the same
Did you received it?
Update:-
After contacting today
Hello,
This matter is under investigation with the carrier and our investigation team and we kindly request you to contact us back on 30/09/2022.
Just kidding
Not tried ...It is so old generation type speakers which we get easily for ₹200-300 in local market
Received this message today morning :-
Pickup reminder: Your return pick up for JBL Cinema SB241, Dolby Digital... is scheduled for tomorrow, Oct 5, between 7AM-7PM.
But,
If pickup person cancels again tomorrow i will send someone to warehouse or i will go myself and will directly have chat with manager.
May be, they do. Once they sent me a replacement (mobile order) even before the faulty mobile got picked up (Pickup got delayed multiple times) but this happened a while back
Yes these advance refunds things used to happen before 2018 but not heard recently.
I hope they resolve it by 8th October.
@Sushrut.B @getready i managed to get contact number of warehouse manager with one call....I will call directly and ask what's wrong with them.
Called him and explained all matter, asked him questions why they're cancelling pickup continuosly without attempting.
First of all he said , I'm on vacation for 2-3 days outstation, i don't know why this happening and who is doing it... I will be back on 8th October and i will personally send someone for the pickup. Meanwhile share all the details on WhatsApp.
Shared all the details.
Now I'm confident issue will be resolved on 8th October either by Amazon or by manager itself.
@getready @Sushrut.B @kukdookoo
Update:-
Received response from ECR/JEFF team
Dear Shahskm,
UPDATE
PIckup cancelled 3rd time but today they explained very nicely and requested me to ask Amazon to remove the actual product from return pickup then we will immediately pick it up from you. That's the only reason your return is stuck.
He told me in their system it's asking for actual product while customer has received different order. Even if you give us the package you will be not able to receive refund.
He is asking for the email/response from Amazon to delivery hub , full details with previous cancelled pickup return IDs along with order ID.
I have just emailed ECR again regarding this along with call recordings.
Let's see
This guy was correct @irajnish
@getready bro do you think ECR will listen to recordings will they be able to understand Hindi conversations?
Yes according to his post he got this fixed by contacting chat support...
But in my case, i called them today 2 times but got same reply, account specialist was on the call,
He said sir, your case is being handled by senior team (ECR), we can't interfere between this process with your order id,
Even he listened to the whole call recording between me and warehouse manager,
He advised me to mail ECR along with conversation in written form they will definitely help you.
@irajnish can you share us the process and what email you had got after customer support who created return pickup by deleting actual product image?
Actually in my all return pickup email it was mentioned Send the wrong item you have received but I didn't told them to remove the images, i didn't knew about it.
UPDATE :-
Received 2nd reply from ECR
Hello Shahskm,
My name is Vivek G. with Amazon's Executive Customer Relations team.
I wanted to give you a call; however, it was a bit late and I didn’t want to risk waking you. However I believe we can resolve this issue through email.
This is related to Pickup issue for Order# 406-7739936-6433926. You have every right to be upset and I truly apologize for the inconvenience this experience caused.
I’m very sorry that you had such a negative experience with our service and customer service representatives , and thank you for making us aware of it.
I would like to confirm that the details of this incident have already been passed on and thorough investigation as to why this is happening repetitively.
I new pickup has been created and pickup will happen on 13th of October.
Shahbaan, Though I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story and shared your feedback.
Thank you for being a valuable member of our Amazon family. We look forward to serving you again - and serving you better - next time.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Warmest regards,
Vivek G.
Amazon Executive customer relations
<img src="https://iili.io/QswcQI....ng">
UPDATE
"Pickup successful" on 4th Attempt after deleting product images from return tracking id.
<a href="https://ibb.co/DDsszzn">&...mg src="
Now waiting for refund.... Hopefully it will be initiated within 24 hrs.
Thanks everyone, you guys were helpful....
Mera bhi aaj hi pickup huya hain aur aaj karib 1 baje leke gaya tha lekin aabhitak refund initiate nhi huya aur yeh dikha raha hain Amazon mein...
Picked up and on the way back
Your item is on the way. Refund will be initiated as soon as it reaches us.
Generally the refund procedure gets initiated as soon as the product gets picked-up but iss bar nhi huya...Aisa na ho, ke product bhi le liya aur paise bhi refund nhi diye...Lol...😄
Jabtak refund initiate nhi hota, tension rehega...
Warehouse looks culprit here, but it can be mistake like they might have packed different product in different Box.