Regarding Apay ICICI Credit card refund from merchant after bill generation

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Spearhead
dip08

I made a payment of Rs.48887 to merchant(policybazaar) last month 16 dec 2022, the policy was canceled and received the refund today in credit card. 


I received an email from icici bank today "We have received merchant credit refund on your ICICI Bank Credit Card XXXXXX for INR 48887 on January 18, 2023 from POLICYBAZAAR COM."

"We wish to inform you that this refund will not be considered as payment. Hence, we request you to pay the Minimum Amount Due by the due date"

It is mentioned that to pay the minimum amount due. If I pay the minimum amount, will they apply the charges to my credit card or do I need to pay the full amount to avoid charges?

48k is a big amount, I am not thinking to do any big transaction in next few months.

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Deal Cadet Deal Cadet
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paying minimum amount will be sufficient.

Spearhead Spearhead
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this is mentioned in the statement I received "Interest will be charged if your total amount due is not paid"

jtydrhtsdgz

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Generous Generous
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Call customer care & ask to send refund amount to your bank account & then pay cc bill from that amount. Tension lene ka nhi, dene ka 🤘

Deal Lieutenant Deal Lieutenant
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Superb
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Generous Generous
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First thing first, pay the minimum amount due or current outstanding (after refund) whichever is higher. Check the process to get excess amount refund with icici ( for sbi u can directly claim from app) Also send an email to icici and ask if paying min amount due is sufficient as u got refund. If no response from them within time then pay total due and claim refund (to any bank acc) by emailing or calling cc.
Spearhead Spearhead
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My bank account is sbi. imobile app is not working from last few days.

If I pay the full amount, do I need to wait for statement generation date 12feb then ask for excess amount refund?

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Helpful Helpful
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Just the minimum due will be enough.As long as (refund + minimum amount due payment + any other extra payment) > billed amount, you'll be fine. Just make sure to pay the minimum amount due.

Spearhead Spearhead
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Only this transaction was done in this billing period. Min due is 2450, if i pay only min due, are you sure that no interest will be charged?

Helpful Helpful
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I take it you mean that if you make the payment, you will then have a credit of 2450 in your account, as you net balance has become 0 because of the refund. In this case, yes, there will be no interest charged.

Spearhead Spearhead
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I have confirmed with customer care on no 18001080, and she confirmed that if you pay min due, no charge or penalty will be applied

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Spearhead Spearhead
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@akki.akki bro show your expertise here.

Benevolent Benevolent
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no need to pay anything more than min due.
or aski them to refund money to bank account if they deny then u can get confirmation if this is considered as payment.
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