SBI Card worst customer care on card downgrade

74°
Post Emperor
marumuganainar
Nowadays SBI card customer care is very bad.
I made a downgrade request on 15.02.2023 and 16.02.2023 from SBI Elite to SBI BPCL Octane and there is no response from the SBI cards.
After that I called customer care on 18.02.2023 they simply said request has been declined we don't do anything regarding the card downgrade. On 19.02.2023 I sent the same request via email still today I didn't get any response. Today I escalate the same to the nodal officer will I get a proper response for the same?

Nowadays SBI customer care has become very bad. What others feel in desidime?
Expired
Disclaimer
We are not SEBI/IRDA registered. The information provided herein is for education purposes only. We will not be responsible for any of your profit/loss with this channel's suggestions. Consult your financial advisor before making any decisions.
12 Comments  |  
8 Dimers
  • Sort By
Benevolent Benevolent
Link Copied

no one downgrades so easily, better close this card and apply for new one


Post Emperor Post Emperor
Link Copied

Usually SBI easily downgrade the card in earlier days.

Deal Cadet Deal Cadet
Link Copied

Apply new one then close existing one.

Helpful Helpful
Link Copied

Make cancellation request, they will respond too quick

Pro Entertainer Pro Entertainer
Link Copied

email primary nodal officer. below this level all CC are useless 

The PostMighty The PostMighty
Link Copied

I took about 2 months to downgrade. It was during lockdown

The PostMighty The PostMighty
Link Copied

When is your renewal date @marumuganainar673

Post Emperor Post Emperor
Link Copied

24.03.2023

Helpful Helpful
Link Copied

Maybe cancellation team can help

Cool Cool
Link Copied

Why downgrade? Elite has nice feature like monthly bms offer, and nice reward if you can achieve milestones 

Post Emperor Post Emperor
Link Copied

I'm unable to reach 10 lakh milestone otherwise it's a good card

Post Emperor Post Emperor
Link Copied

Finally the nodal officer approved the card downgrade

replyuser
Click here to reply
Reply