SBI Card worst customer care on card downgrade
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Nowadays SBI card customer care is very bad.
I made a downgrade request on 15.02.2023 and 16.02.2023 from SBI Elite to SBI BPCL Octane and there is no response from the SBI cards.
After that I called customer care on 18.02.2023 they simply said request has been declined we don't do anything regarding the card downgrade. On 19.02.2023 I sent the same request via email still today I didn't get any response. Today I escalate the same to the nodal officer will I get a proper response for the same?
Nowadays SBI customer care has become very bad. What others feel in desidime?
I made a downgrade request on 15.02.2023 and 16.02.2023 from SBI Elite to SBI BPCL Octane and there is no response from the SBI cards.
After that I called customer care on 18.02.2023 they simply said request has been declined we don't do anything regarding the card downgrade. On 19.02.2023 I sent the same request via email still today I didn't get any response. Today I escalate the same to the nodal officer will I get a proper response for the same?
Nowadays SBI customer care has become very bad. What others feel in desidime?
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https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106094
Usually SBI easily downgrade the card in earlier days.
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106147
Apply new one then close existing one.
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106167
Make cancellation request, they will respond too quick
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106212
email primary nodal officer. below this level all CC are useless
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106352
I took about 2 months to downgrade. It was during lockdown
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106393
When is your renewal date @marumuganainar673
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106408
24.03.2023
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9106464
Maybe cancellation team can help
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9109489
Why downgrade? Elite has nice feature like monthly bms offer, and nice reward if you can achieve milestones
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9110713
I'm unable to reach 10 lakh milestone otherwise it's a good card
https://www.desidime.com/discussions/sbi-card-worst-customer-care-on-card-downgrade?page=1#post_9110717
Finally the nodal officer approved the card downgrade
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no one downgrades so easily, better close this card and apply for new one