SBI Credit Card Refund Adjustment in Next Statement ?
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I did a few transactions of about Rs. 10K through my SBI CC last month and was billed for the same. Now, I have received the refund for both the transactions. But, SBI Customer Care is still asking me to pay the complete billed amount saying that the refunded amount will be adjusted in the next statement.
I wanted to know whether this is the standard industry practice. And, if not is there anything I can do to convince them to settle the refund amount from the current billed amount.
I always pay the net amount after refunds for my HDFC Credit Card and haven’t faced any issue.
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The refund was initiated after the bill was generated. But, in HDFC Credit Card that doesn’t matter. So, is it only SBI following this practice ?
I understand in your case, the refund credited / reflected after bill is generated. In that case you’ve to pay this present bill in full. Refunded amount should reflect/ adjust in next bill. You can verify it in ‘current outstanding’ amount.
Do we need full kyc in Dhani for this to work?
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If refund was reflected before the statement generation then you don’t need to pay them. I had an incident with IRCTC for what refund was deducted from the statement, on another incident I had to pay it as SBI CARD didn’t reflect it for about 10 days.
escalate and raise issue till level- 2 officer.