Sbi simply click milestone cleartrip degradation

Ab to Cashback Card ki or pakka rukh karna hi hoga.

UniqueDimer wrote:

Ab to Cashback Card ki or pakka rukh karna hi hoga.

Usko bhi degrade karenge ye log bhot jald, m also planning to close my simply click now

This voucher was not working with any other offer anyway 

Yup received mail

also faced a strange issue this year

my simpliclick card membership year is from June-June

So for the previous cycle I completed 1 Lakh spends on March 2022 and received cleartrip voucher on March 2022 itself

and in the new cycle I completed 1 Lakh spends by October 2022 but didn't receive cleartrip voucher

Raised complaint twice and they are closing the case saying I already received the 1Lakh spends voucher on March 2022 but they are not understanding it is from 2 different cycles even escalated the case but again same response 1 Lakh voucher was already issued on March 2022 and can be issued only once

@guest_999 @Scorpion

Tjs15 wrote:

This voucher was not working with any other offer anyway 

Earlier we can combine 3 gvs in one order , now we cannot

IamRage wrote:

Yup received mail

also faced a strange issue this year

my simpliclick card membership year is from June-June

So for the previous cycle I completed 1 Lakh spends on March 2022 and received cleartrip voucher on March 2022 itself

and in the new cycle I completed 1 Lakh spends by October 2022 but didn't receive cleartrip voucher

Raised complaint twice and they are closing the case saying I already received the 1Lakh spends voucher on March 2022 but they are not understanding it is from 2 different cycles even escalated the case but again same response 1 Lakh voucher was already issued on March 2022 and can be issued only once

@guest_999 @Scorpion

Classic sbi card clueless customer care & system. Also, they take different period for calculation of milestone spend & annual fee waiver condition so check that in your card statement for Oct/Nov statement that 1 lakh milestone has been achieved(if yes then remaining amt to achieve will be shown under 2 lakh milestone).

IamRage wrote:

Raised complaint twice and they are closing the case saying I already received the 1Lakh spends voucher on March 2022 but they are not understanding it is from 2 different cycles even escalated the case but again same response 1 Lakh voucher was already issued on March 2022 and can be issued only once

escalate to nodal officer

u can also talk to them, I have seen Kannada customer care is very knowledgeable and patient than English, try choosing local language instead of English

guest_999 wrote:

Classic sbi card clueless customer care & system. Also, they take different period for calculation of milestone spend & annual fee waiver condition so check that in your card statement for Oct/Nov statement that 1 lakh milestone has been achieved(if yes then remaining amt to achieve will be shown under 2 lakh milestone).

Yup reflecting correctly in statement based on the statements only I raised the complaint

IamRage wrote:
Yup reflecting correctly in statement based on the statements only I raised the complaint

Have you attached the statement pdf & gave its reference for claiming cleartrip gv in the ticket raised via sbi card website--compose option?

guest_999 wrote:
Have you attached the statement pdf & gave its reference for claiming cleartrip gv in the ticket raised via sbi card website--compose option?

Didn't provide will provide during next reply, last time they asked time till Dec 2023 😜

IamRage wrote:
Didn't provide will provide during next reply, last time they asked time till Dec 2023 😜

Not surprised a bit, their customer care on an average has poor English comprehension & writing skills.

caks2006407 wrote:

escalate to nodal officer

u can also talk to them, I have seen Kannada customer care is very knowledgeable and patient than English, try choosing local language instead of English

Had gone much above nodal for annual fees issues. I would spend 5 to 10 mins typing a long message, and they would just copy paste earlier message and reply

I had to mail them that I will close my Card if I don't get my Milestone voucher. Then I got the voucher within 5 days. 

Earlier i was trying from 2 months but got nothing.

So the people who don't use cleartrip and sell the voucher for 1600-1700 here will feel the heat too?

Agnivo007 wrote:

So the people who don't use cleartrip and sell the voucher for 1600-1700 here will feel the heat too?

Yeah

I have been paying 590rs for the card since 3 years now as my usage is mostly moved to other cards. I keep it for family usage during sales only as most sales have sbi card discounts and every year 1-2 phones are needed. Apart from that few grocery offers also every now and then. That's it.

kartikxxx wrote:

Usko bhi degrade karenge ye log bhot jald, m also planning to close my simply click now

Karna to padega hi. But still, I'm not going to close my SimplyClick CC.

They should make SimplyCLICK LTF now but they won't knowing they are SBI - too big to fail types attitude. Kitna devalue karenge aur. Amazon reward points ko bhi de-value kar diya.

akki4554 wrote:

I have been paying 590rs for the card since 3 years now as my usage is mostly moved to other cards. I keep it for family usage during sales only as most sales have sbi card discounts and every year 1-2 phones are needed. Apart from that few grocery offers also every now and then. That's it.

Try raising a closure request .They made it LTF for me and my mother's SIMPLY CLICK card

Was using for 4 years.  2 lakh per annum . usage.

Then after apay and FK axis . usage reduced. So called cc for closure.

They offered LTF , I SAID YES. 

altecher wrote:

Try raising a closure request .They made it LTF for me and my mother's SIMPLY CLICK , LTF.

Was using for 4 years.  2 lakh per annum . usage.

Then after apay and FK axis . usage reduced. So called cc for closure.

They offered LTF , I SAID YES. 

How old was your mother card ?

altecher wrote:

Try raising a closure request .They made it LTF for me and my mother's SIMPLY CLICK , LTF.

Was using for 4 years.  2 lakh per annum . usage.

Then after apay and FK axis . usage reduced. So called cc for closure.

They offered LTF , I SAID YES. 

I already have ola sbi and simply click. Need cashback cc. Cust care don't see the option to upgrade,so planning close simply click.

Kochiro wrote:

How old was your mother card ?

Same 4 years+ . 

If I remember correctly, achieved milestones on each card every year, 
May be that's also a reason

amit.mint wrote:
I already have ola sbi and simply click. Need cashback cc. Cust care don't see the option to upgrade,so planning close simply click.

Try closing simply click by calling cc.

May be luck favor's you.

In my case, I have sbi bpcl card along with simply clk. 
But in my mother's case, it's just her single card 

So, never understood their criteria to offer LTF to both of us. 

They promised on call, that it will be LTF. SR request was taken, that's it no confirmation mail or sms about LTF.
  Later I mailed cc and got written confirmation on mail that card is LTF  for sure,

It's been an year. not charged annual fee. I thought I'd be charged and later will return like waiver. Seems that's not the case here

altecher wrote:

Try raising a closure request .They made it LTF for me and my mother's SIMPLY CLICK , LTF.

Was using for 4 years.  2 lakh per annum . usage.

Then after apay and FK axis . usage reduced. So called cc for closure.

They offered LTF , I SAID YES. 

ok.. will try next year as already paid in October.

IamRage wrote:

Yup received mail

also faced a strange issue this year

my simpliclick card membership year is from June-June

So for the previous cycle I completed 1 Lakh spends on March 2022 and received cleartrip voucher on March 2022 itself

and in the new cycle I completed 1 Lakh spends by October 2022 but didn't receive cleartrip voucher

Raised complaint twice and they are closing the case saying I already received the 1Lakh spends voucher on March 2022 but they are not understanding it is from 2 different cycles even escalated the case but again same response 1 Lakh voucher was already issued on March 2022 and can be issued only once

@guest_999 @Scorpion

Their customer support is too knowledgeable to understand the issue.

Similar issue with me also

Completed 2 lakh milestone but somehow they shared a excel sheet and repeating copy paste reply from customer support to Customer service Head level

Even I shared them the screenshot of the statement, they always avoid the those statement and say only thing "we regret.......your total spend is 198600, you are not eligible"

I requested a call, explained the thing and even the person was talking like robot sorry our system shows this that, you are not eligible.

I asked- what about statement you send everymonth. After listening all my logic and countering their calculation sheet,

 they have only answer- sorry our calculation.....you are not eligible...😌

  

Dastro wrote:

Their customer support is too knowledgeable to understand the issue.

Similar issue with me also

Completed 2 lakh milestone but somehow they shared a excel sheet and repeating copy paste reply from customer support to Customer service Head level

Even I shared them the screenshot of the statement, they always avoid the those statement and say only thing "we regret.......your total spend is 198600, you are not eligible"

I requested a call, explained the thing and even the person was talking like robot sorry our system shows this that, you are not eligible.

I asked- what about statement you send everymonth. After listening all my logic and countering their calculation sheet,

 they have only answer- sorry our calculation.....you are not eligible...😌

  

Yup got a similar reply stating spends are 700rs less than milestone, just used the card for another 1000rs rather than arguing with them as there was no point in doing that and updated the ticket mentioning the spend
Then they manually issued the voucher the next day

IamRage wrote:
Yup got a similar reply stating spends are 700rs less than milestone, just used the card for another 1000rs rather than arguing with them as there was no point in doing that and updated the ticket mentioning the spend
Then they manually issued the voucher the next day

good for you
but for me last date to reach milestone already passed so more spend cannot make things better