Scam by BoAt (provided faulty replacement)

Dear Community,

I'm in need of some advice and support regarding a frustrating situation I've encountered with Boat, a brand known for its audio products.

Here's what happened: A while back, I experienced issues with my Boat Airdopes 172  earbuds. Thankfully, the product was still under warranty, so I reached out to Boat's customer service and successfully arranged for a replacement. The replacement got delivered after the warranty had expired.

However, the replacement unit I received has now developed its own set of problems. Specifically, the left earbud has stopped working entirely and refuses to charge, while the right one is functioning fine. Unfortunately, this issue emerged after the warranty had expired, leaving me in a bind.

Despite my attempts to explain the situation and request assistance within the original warranty claim, Boat's customer service has informed me that they cannot provide further assistance due to the warranty expiration.

Needless to say, I'm incredibly disappointed by this turn of events. As a loyal customer, I expected Boat to stand by their products and provide support when needed, regardless of warranty status.

I'm reaching out to this forum in the hopes of finding advice, support, or perhaps connecting with others who have experienced similar challenges with Boat's warranty and customer service.

Can this be raised in any consumer Portal, if yes, please guide me.

Also, If anyone has insights into how I might resolve this issue or has encountered similar situations with Boat, I would greatly appreciate your input. Thank you for taking the time to read through my post. Your support means a lot.