I had a yatra gift voucher of INR 5K via sbi milestones on credit card.
I made a booking using it and due to some change in plan I wanted to cancel
When I went to their site in cancellation it was mentioned amount will be transferred as insta cash
But out of INR 5392 after I cancelled, they only refnded INR 392 and not INR 5000 of gift voucher.
What should I do?
This is in reference to your hotel booking number ********* . Kindly be informed that your booking has already been cancelled online by you and refund of INR 392 has been initiated to your yatra account and rest of the amount was paid through the gift voucher which was one time usable and non refundable in nature hence no refund shall be applicable against the voucher .
Kindly note that the amount paid through credit card/debit card/net banking/wallet payment-like paytm, amazon only can be taken into yatra E-wallet not payment made through Gift voucher .
We appreciate your understanding and cooperation in this regard.
Please feel free to write back to us for any further assistance.