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(Strange Issue) Not able to place Order on AMAZON - after selecting payment method and clicking on continue its browsing to same 'select payment method' again and unable to confirm or pay Order

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Hello, I'm facing very strange issue with my Amazon account, here are the steps (for your detailed understanding of it): 1. Selected product - Checked out - then going to Select Payment Method 2. After selecting payment method and entering details (amasonPayBalance/debticard/creditcard/netbanking/any) and clicking 'Continue' to confirm and Pay - But its redirecting to same "select payment method" page again and again. This has been happening since 2 weeks but my brother/wife or other amazon account working fine and able to order products. 1 Q) Is anyone faced this issue ? 2 Q) How to resolve this issue ? or any problem with my account or is there any block - can AZ restrict this way too ? (its just normal account hardly order on an average 1 product for a month) 3 Q) Please help to resolve this as my APAY BALANCE stuck in the account and wanted to use it. cry Appreciate anyone with quick help. Amazon cc clueless and they are saying bla bla bla.. "@getready":https://www.desidime.com/users/...24 "@raghupro":https://www.desidime.com/users...33 "@G33kBoyRavi":https://www.desidime.com/users/...50 "@A2Zdeals":https://www.desidime.com/users/...67 "@srigem81":https://www.desidime.com/users...17 "@Black_Knight":https://www.desidime.com/user...65 "@andromeda":https://www.desidime.com/users/1...60 Its happening to me with all payment methods - is it some kind of restriction on my account ? However, able to pay bills using quick swipe. VERY STRANGE cry
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Deal Cadet Deal Cadet
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Same happend with me with rupay card, then i have tried upi, it worked well.

Deal Cadet Deal Cadet
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Its happening to me with all cards & and all payment methods

Tech Guru Tech Guru
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Did you try using a different device to place the order? If not, give it a try.

Deal Cadet Deal Cadet
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I tried in browser and app still the same issue. Different device didn’t try at all as I don’t wanted to take the risk with AZ (its my only personal account).

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Mobile Guru Mobile Guru
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Try logout + login / try incognito mode ( Browser )
Clear App data/Uninstall and try logging in again ( Android/iOS )

If your account got blocked/suspended, then you won’t be able to login post logout/clearing app data (Wrong password error*)
^^ You will stay logged in for a while but orders placed will get auto-cancelled

If this doesn’t work, then contact amazon support ( Again.. this won’t work if they blocked your account )
https://www.amazon.in/gp/help/customer/cont...us

Deal Cadet Deal Cadet
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  1. Already tried logout and login – able to login without any issues
  2. Tried in Incognito both browser & mobile and its the same problem
  3. Uninstalled and tried still the same issue.

Yes, I just had call with CC and they are saying account is active and fine.

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Deal Subedar Deal Subedar
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Try deleting all saved cards and retry

Deal Cadet Deal Cadet
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Happened with me as well, I tried different browser, incognito, app logout, clear cache etc however nothing worked but suddenly account started working again in approx 15 days.
The only reason I can think off is I placed too many orders during and they had put my account on cool off period. I didn’t contact support as I had another prime account.

Deal Cadet Deal Cadet
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Oh God flushed
For me its almost more than 3 weeks same problem. But, not placed more than 1 order max per month in an average/year

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Helpful Helpful
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clear cache and data then try .
try once on website and check r u able to proceed to payment page ,

Deal Cadet Deal Cadet
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Tried same few mins back.. still the same.
Also tried in diff. browser (crome,opera etc) but still no luck sad and not able to use any CB offers.

Commentator Commentator
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Try deleting all saved credit card and debit card than place the order

Deal Lieutenant Deal Lieutenant
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i’m also facing same problem… pensive

Beacon Beacon
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i too had faced same issue..deleted all address and all cards..then it worked

Helpful Helpful
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Same issue, just use another account, this account will take some time, it is Amazon way of telling you to slow down on orders
I can order all products excepts mobiles

Finance Ninja Finance Ninja
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They want us to earn 40k diamonds for 10k cashback and when we place orders,they block it..

Like Magnet Like Magnet
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Same issue on FK. Any solution? Acct not blocked, as i can logout and login seamlessly
Deal Newbie Deal Newbie
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Am also facing the same issue, is there any solution found?

Solved: I changed the settings related to tokenization in the bank application. And also the card in amazon application and add again

Commentator Commentator
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Same issue
Deal Subedar Deal Subedar
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I am also facing same issue. I m able to place any item order until cart value 2999rs. But same payment issue if cart value 3000rs or more of any item/any address/any payment method. Cc is clueless as always. Jeff team called me back and said they will revert back. But no resolution yet since last 1 week b

Deal Cadet Deal Cadet
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Hope your issue resolved if not Try delete all your linked cards to account and check.
Like Magnet Like Magnet
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I faced this issue with both amazon and fk. Amazon - Dont do anything and leave account for 24 hours. Dont even try! Flipkart - Raised issue on consumer helpline. They called and fixed issue.
Deal Cadet Deal Cadet
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I am facing this issue since past month.. Anyone else facing this?

Vanguard Vanguard
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If you have too many debit/credit cards saved in the Amazon account, it gives this error. Keep the count less than 10 and the payment should go through. I faced the same issue a few months ago and an executive shared this fix on the call. It worked instantly.
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Deal Newbie Deal Newbie
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This is a technical issue within Amaxon's system. I don't think we can do anything by clearing cache, or using some scrubber software. Its not your cellphone nor your laptop or the browsers.

Since this is a technical issue at Amazons end, asking their helpdesk to call and explaning this situation and getting a technical problem ticket is the way to go.

They will clear it, and frankly, despite being in the field of technology, I have no idea what has messed up the process in their gigantic software machine.

Then hope that they address it and you can order - and I believe they will, that faith I have in Amazon. If under time pressure... open another account (nothing illegal, you are using another legal email for legal work), or go to a competitor website.

If you have funds in Amazon Pay, hope they react fast as you can then use your own funds, or use it to pay other services, like Uber or food delivery. I am giving them 24 huors before going to their competition for the orders.

Thats the only solution, the Amazon Helpdesk told me, after mailing me the ticket number. So, don't break your head, pass the problem to Amazon and relax. You cannot solve it.

Deal Newbie Deal Newbie
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I also have same issue,

The solution is that, order directly from product page by clicking buy now button instead of adding product in cart before checkout

Deal Subedar Deal Subedar
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well, my order was placed. amount was deducted, but amazon says they haven't received the payment.

Deal Newbie Deal Newbie
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We are unable to place oder on Amazon  since 15th June afternoon. 

Tried all payment options and also mobile App.

Nothing is helping.

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