Hot Deal

Swiggy instamart scam

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Deal Cadet
freddyspops

I have ordered for around 450 INR, using OneCard offer. They did not deliver 6 of the items ordered and I have raised a missing item request in app after contacting delivery guy. They say they can’t refund or even deliver the product. My mistake is to open the instamart bag without a video. Anyone know what can be done?

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Deal Subedar Deal Subedar
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rage
Deal Cadet Deal Cadet
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thank you, will register a complaint

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Deal Cadet Deal Cadet
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whats ur location?

Deal Cadet Deal Cadet
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Delhi

Finance Ninja Finance Ninja
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Their Twitter support can help

Deal Cadet Deal Cadet
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they offered an apology on Twitter and said they will ensure it does not happen again, nothing more

Deal Major Deal Major
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complain on twitter

Deal Cadet Deal Cadet
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DM them on twitter – you’ll definitely get a better response

Deal Cadet Deal Cadet
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tagged them on a Twitter post and they replied with an apology, that’s about ot

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Deal Cadet Deal Cadet
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request for connecting their senior supervisor in customer care

Deal Cadet Deal Cadet
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how do we do that? Their app is buggy and their help chat in app is really bad. 

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Deal Newbie Deal Newbie
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Please write a brief email with your ordeals on [email protected] addressing the Lady as below:-

She is excellent with her resolutions & will make sure customer does not suffer, if you back yourself to the core!


Kruthika Pemmaiah

Swiggy Escalations Team



Deal Cadet Deal Cadet
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shot an email, awaiting response, thanks for the email

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Deal Lieutenant Deal Lieutenant
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I have always got refund for any issues with instamart. Not even once denied, just take pictures at time of delivery. Haven’t taken any videos ever …

Benevolent Benevolent
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Yeah, I also got refund from instamart for products close to expiry dates and it was automated. I mean I had to even chat with agent. Did 5-6 times for food order for missing items. All were instant refunds. Probably depends on how frequently you are requesting for refunds. For me, it’s less than 10% of orders. So, never faced any issue.

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Deal Lieutenant Deal Lieutenant
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Swiggy instamart is really sh***y when it comes to refund..they have sent me wrong product..neither they replaced the product nor they refunded….if ur ordering from swiggy be ready to accept it …

Deal Cadet Deal Cadet
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learnt it the hard way, loss of money and a real bitter experience. They need to be taken to courts, sadly all of us just leave it as it is because we think it’s not worth it. I would have definitely taken them to task if I had a video of opening the zip tied grocery bag.

Deal Cadet Deal Cadet
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sad. I share your disappointment 

Deal Newbie Deal Newbie
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Instamart experience is very bad they didn’t delivered the product and not refunding for the same.


what to do now ?

Deal Newbie Deal Newbie
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I have ordered grocery on 30th Jan 2024 of order I'd 165591983658338 of rupees 1000. 
But I have received order I'd 88338 in which vegetables are inside on 340 rupees. 

Now they are saying they are unable to make refund or replacement.  They are fraudster amd scammers.  Don't use swiggy instamart anymore.  

#boycottswiggy

Deal Cadet Deal Cadet
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I ordered few items on instamart and one of the item was missing . customer care support is useless but I am all set to raise a complaint and chargeback on my credit card. I am surprised that what gives them this level of confidence to say upfront that we are not able to validate your claim. They are not afraid of anything. It's a pure scam .

Deal Cadet Deal Cadet
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Update received refund Screenshot2024-02-18-21-32-14-040com.google.android.gm

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