Swiggy not refunding money even after having missing items

मेरा दो टाइम का डिलेवरी का पैसा मिला नही हे

315+812

Yea I'd v jayegi jald hi

I have stopped ordering from swiggy. Had happened twice this year. One in February but I let it go then again in July! Ordered chola bhatoore 2 plates, only cholas came and no chickpea curries, salads. They saw pictures and said they'll tell the restaurant to not do such mistakes again?!! They didn't even bother to send the curry!!

consumer court online

Hello Ajay,

Greetings from Swiggy!

This mail is in regard to the concern you have highlighted to us about the recent unsatisfactory experience that you have had with order ID 152420954586826 and the same has been brought to our notice.

The issue has been escalated and would see that an action is taken.

We regret to inform you, that we will not be able to refund.

Once again, we apologize for the hassle caused.

Hope to serve you soon.

Thanks and regards,

Albert,

Escalation Desk

I'm not tagged, I won't be saying anything

If your account is having multiple previous refund issues. They may not entertain you in any mode of communication as your account is already black listed by them.

So check account order history.

https://ddime.i...Mq

Please Visit this thread guys

😔😔

Swiggy did the same with me. Items worth Rs. 450 were missing & they offered Rs. 48 refund. When I refused, As$holes added a discount coupon with 30 day expiry to my account without my approval. To use that, I have to spend more on the trash platform.

I made 5 new high-value COD orders from the same restaurant to random addresses in the city for revenge.

Uninstalled the app, switched off the phone & slept. Never going back ever again. Even if I have to, I'll have to pay the pending amount which'll ensure that I don't ever go back to the sh*t that Swiggy is.

One more problem is delivery person.

Here one delivery person having name Vikram Kale internally delays the order.

And even he is aware of me still he doesn't come on my address and keep calling from nearest Landmark.

When we ask why he is not coming he tells he having lot of Orders per day so he cannot remember.

This is a ridiculous thing as many delivery persons come directly by remembering me.

Even he doesn't view the location because it's accurate

My experience with swiggy is otherwise.

I place alot of orders from swiggy and whenever I raise issue, they always issue me instant refunds.

In my case it happens once or twice a month.

All these fuss over just missing dahi? R u sure,Meanwhile your gf is not churning butter with someone else?

Loosen up dude, just let it go.

Next time just Google the number of your fav restaurant & order directly.

Remember to be polite & ask nicely!

My address is not serviceable to my nearest Pizza hutt.Still I place a pick up order, & the order gets delivered!

Its astonishing how much you can accomplish just by asking nicely

My cousin has a restaurant and he said that these days Swiggy / Zomato gives them 5-7 days to take action on the complaint whether to give refund or no. And there is a suggested refund as well by the aggregrator's ai. However I asked him do you think these apps will give them the refund that you are giving? He said I don't think so as generally these restauranters take action 2-3 days later also. 
And the model is such that if a restaurant does not take action in those 7 days, the amount is cut from the restaurant payout even if it is not an actual issue of restaurant. And the zomato does not cut any amount if restauarant does not take action. 

Due to misuse by users these apps as well as restauranters have made a thick skin to not entertain complainers. 

Due to lot of people misusing swiggy , they provide the replacement instead of cash refunds. You should have asked for replacement , they might have considered refund instead of it.

But again they observe user behaviour patterns to check whether its genuine or someone misusing the refund option.

To avoid unwanted experience i never experience from unknown hotels , will try once with a smaller value then if its good shall keep ordering with higher values ! Also rate the hotel with 1 star if its bad, lesser the stars for the hotel they will be removed from the system.

If paid by credit card, can we file chargeback in this case due to deficiency in service or comple product not delivered?

When price error ppl loot like there is no tomorrow

When something goes wrong, swiggy is fraud

Bro try Twitter dm them and mail to their cs they can help u in refund process. one time happen with me in summer i am ordered ice-creams 2 ice creams was missing after that i am complain on their app via chat within 15min i got replacement order as free. 

Swiggy & Zomato both have stopped giving any kind of compensation/refund for any issue from a long time ago. This happened because people misused that feature on a very large scale. At the time since they were building their online market so they also spent money like water. 

But when they killed the existing dining market & people became more comfortable in ordering online, and since they already knew how people misused, so they completely stopped the compensation, and due to that genuine cases are also suffering now.

Try sending some pictures, even now they compensate 50% sometimes when they feel it is genuine but it is very rare. Try to scare them by telling that you will put an online case, this might help but chances are low.

Now whether you use the app or not, it won't matter to them unless it is happening at a very large scale which seems unlikely. 

Raise the concern on twitter and drop an email to Swiggy, ask them to provide full refund of the order.

Considering ur behaviour, swiggy ne sahi kiya refund na karke🤣

Others please comment

Yes both Swiggy and Zomato are following unethical business practices.That's why I have also stopped ordering from them.