Tata neu upi registration

40°
Deal Lieutenant
Alexios
I am not able to register on Tata upi. The app is not sending sms from second sim which is my registered mobile number. It throws error as bad request. The second sim is esim so can't switch also. Already tried various steps as under.
1) Uninstall, reinstall, clear data & cache
2) Allowed all the permission to the app.
3) switching off first sim completely. Second sim has enough balance to send sms.

Screenshot20240405135616TataNeu

Customer care is responding with copy paste reply to clear cache and reinstall.

11 Comments  |  
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Deal Cadet Deal Cadet
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remove first sim which is physical sim then your esim will become first and only sim and you should be able to complete registration.

Deal Lieutenant Deal Lieutenant
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Okay will try this and give the update.
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Deal Cadet Deal Cadet
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Restart phone

Deal Lieutenant Deal Lieutenant
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Already tried no avail

Deal Cadet Deal Cadet
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I guess it’s a problem with your esim then.

Try sending a message manually from your esim and see whether it is delivered. Switch off Wi-Fi calling for esim.

Also check the setting for sms centre number for esim.

If everything fails, then swap your esim for a physical sim and after 24 hours of activation you should be able to send sms.

You can change jio to esim later if it succeeds. Btw which phone? 
if using iPhone try disabling iMessage.

Deal Lieutenant Deal Lieutenant
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I can send sms from esim(airtel) and it is very much working. Wifi calling is off. All my upi are registered with it. Phone is Samsung s22 ultra. All other UPI apps successfully send sms from esim. Only Tata neu has this issue. I have contacted their support again. Let see. 
Deal Cadet Deal Cadet
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In this case it is definitely some issue with Tata Neu card or NPCI servers. 

Deal Lieutenant Deal Lieutenant
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Update from Tata neu:

We wanted to inform you that we have received an update from our internal team regarding the issue you reported. It seems to be a known problem where some users are unable to verify their mobile numbers and get a "bad request" error message. We have already notified the internal team about this issue and they have highlighted it to the development team. We will keep you updated as soon as we receive any further information on this matter.

Community Angel Community Angel
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iMessage disabled or not?

Deal Lieutenant Deal Lieutenant
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not iphone. It's s22 ultra 
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