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tataneu account blocked

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Finance Ninja
Fanil
I have 15k neucoins and i had raised a complaint regarding hdfc tataneu infinity Rupay card offer not applying. After multiple follow ups instead of resolving the issue they blocked my tataneu Account and revoked redemption.  Please help. Most of my transactions were genuine and when I ask them reason they send an automated response.
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Benevolent Benevolent
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Damn. If most were genuine then it means some were not. And they only need to catch one such transaction. Some banks also give one warning afaik before banning. If they have banned citing commercial transactions or any other breach of tncs then it’s done. Unless you haven’t breach any tnc then you can appeal and then later escalate till ombudsman. Btw what were you doing with this card that you have 15k neucoins ? 😯

Helpful Helpful
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To get 15k neucoin he needed 1.5L worth of purchase because tata infinity gives 10% neucoin.which isn't hard,could be accumulated in few months

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Deal Subedar Deal Subedar
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What kind of commercial transactions did you do on Tata Neu app

Tech Guru Tech Guru
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😔

Deal Cadet Deal Cadet
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Ee to Sala hona hi Tha, neucard is waste, my neu is also blocked. They are blocking account without any genuine reason. They are one step ahead of flipkart in terms of blocking account.

Finance Ninja Finance Ninja
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Kitne coins the bhai? We all need to teach them a lesson. When I ask reason they say read terms

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Budding Star Budding Star
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15k🤔

Budding Star Budding Star
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Will they unblock?

Finance Ninja Finance Ninja
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Don't think so. They didn't budge even after CEO escalation
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Benevolent Benevolent
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In previous threads I read someone managed to get it unblocked by spamming them on Twitter. You can try that. 

Benevolent Benevolent
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Was any order, from bb or 1mg more than 10k?
Finance Ninja Finance Ninja
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Nope only 2 orders from each whose sum also doesn't cross 5k

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Benevolent Benevolent
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There is some trick to use blocked coins, some whatsapp post it was some months ago, google may give some hints

Finance Ninja Finance Ninja
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I actually checked this and was about to use today. However account unblocked so don't need it anymore. Thanks for this. Kg+

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The PostMighty The PostMighty
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Welcome to the sad club bro. I am one of them. Have 2190₹ coins blocked. They will never unblock. Mine were genuine purchases of 1 refridgerator, television and washing machine at a new home. However after raising issues on faulty washing machine from croma they blocked my neu coins.

Infact I forgave deals on other sites for 5% cashback in neucoins on my purchases.

I reached out even on the highest possible chain but still they don't resolve. Tired of making twitter complaints and mails.

You can choose to forget rather than being sad.

Finance Ninja Finance Ninja
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This is the actual issue. If you raise a complaint, they are blocking accounts. No AI. I did raise an issue and after multiple follow ups over 20 days, they finally blocked the account.

Post Emperor Post Emperor
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This month not received 5% for bigbasket transactions any one faced same..?? They said it's technical error and will update by next statement

Critic Critic
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He ordered 4 expensive mobiles which I think was the reason just like flipkart.

@kukdookoo

Benevolent Benevolent
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they count it as commercial use?
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Helpful Helpful
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i have heard lot of people accumulating coins and their acc is blocked

request all to not collect coins and use it as soon  as you get any offer .

They are blocking accs since they launched it .

Yesterday i bought some bb gv and immediately used it and placed grocery order . 

no greediness

Mobile Guru Mobile Guru
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+1

There are Many threads on DD too (With or without CC linked). Auto-account blocks based on TataNeu coin earnings, no other reason. Worse part is getting the account blocked (Doubt if regular customer support got any idea on how to do this & no details about escalation matrix on Tataneu portal) @kukdookoo

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Finance Ninja Finance Ninja
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Thank you everyone for your inputs. My account is unblocked. However from the comments i understand i was not the only one. First thing I am going to do is redeem coins for a phone order or a watch at Titan.

Deal Cadet Deal Cadet
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@Fanil How to unblock? Please guide me , my 2599 neucoins are blocked. Please someone help if there is any trick or way to use neucoins.

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Deal Subedar Deal Subedar
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Ye kya chal raha hai? 

I applied tata neu card just 2 days back!! 

Finance Ninja Finance Ninja
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Congratulations on the trouble you are gonna face
Like Magnet Like Magnet
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Already worst card... On top of that blocking.. God bless

Helpful Helpful
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@Fanil please share in detail how you pursued this matter. I am in dire need of the same.

Deal Newbie Deal Newbie
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@narayana1dd249 Is this got resolved? if yes, please help me
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