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TataNeu Coins Blocked (Help!!! Needed)

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TeAmo

Dimers, my two tataneu accounts got blocked without any valid reason. I am unable to use the neucoins in these accounts.

Both accounts have around 984 Neucoins in total.

Kindly tell me how to get it unblocked.

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30 Dimers
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Have u done any bulk txn recently which can make them suspicious? If not directly contact customer care

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Never ordered in bulk.I have just filed a complaint in National Consumer Helpline.

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Generous Generous
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Do u use both accounts from same device?

Do you use same address in both accounts?

tag them on twitter and keep pursuing

Benevolent Benevolent
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Is this not allowed to use two accounts in same device? + @getready @guest_999
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Deal Cadet Deal Cadet
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Please read the terms and conditions (TnC) carefully.

Tata Digital reserves the right to revoke the Activity and disqualify any User of the benefits of the Activity in cases of fraudulent/suspicious transactions or if there is any technical glitch.

"Each individual may enter this Activity through the use of a single User account only.
Any individual found to have entered or attempted to enter into the Activity through the use of multiple User accounts shall be disqualified and ineligible to receive any Rewards."

Deal Hunter Deal Hunter
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So in short making two accounts may attract banning of accounts?

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I'm waiting to get my accounts blocked too. That's really harsh that you can't use same address in 2 different accounts. Tata ripped the benefit of living in joint family. 

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Same address also not allowed,if different number used for other account?

Generous Generous
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I am having multiple neu cards(family) and hence multiple neu accounts as well. Also have used same credit card in more than one neu accounts for shopping purposes, never encountered any such issue.

All neu accounts have seperate mobile numbers.

Your case is strange and one of the possibility is that it has happened in error. Please speak to neu helpline and simply ask for the reason of block, you will come to know. Before knowing the reason for block, difficult to talk about the solution. One thing for sure is "same address" is not an issue.

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I have registered a complaint in National Consumer Helpline.Will it work?

Deal Cadet Deal Cadet
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National Consumer Helpline (NCH) supports consumers by guiding consumers in finding solutions to problems related to products and services only.

e.g. product/service under warranty, product/service quality, refund, and so on.

Loyalty/reward programs are bound by some terms and conditions. Neucoins are like reward program.

Tata Neu has the right to determine eligible customers in its sole discretion.

In this regard, NCH is helpless. NCH has nothing to do with them.
Generous Generous
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He has mentioned total 984 neu coins only which have been blocked, doesn't seem that he misused or abused the FUP (Fair usage policy). As I mentioned earlier too, please ask for a clarification to support once. And please update here as well. Good luck for the reversal.

Spearhead Spearhead
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I'm sorry, I don't understand. What do you mean by 'order pattern or usage'?

Finance Mentor Finance Mentor
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Instead of blocking they should restrict coins earning  per month. Let's say 500 or 1000 coins per month per account. 

10000 coins limit per year. 

This unlimited earning option actually creates headache for them. So i feel they should put some restriction on coins earning. 

Deal Cadet Deal Cadet
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After this post  , i look into my account. All 3 account gets blocked Around 1k neucoins. Is there any way to unblock it ?

Like Magnet Like Magnet
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How do you identify as acct blocked?

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they blocked single account thrice, now i stopped using tataneu

I have used all coins when they unblocked second time. 

Benevolent Benevolent
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How did u get it unblocked?
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Unblocked my both accounts one week ago.

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Deal Subedar Deal Subedar
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