Tataneu issue
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I have been not getting 5% neucoins for bigbasket shopping through tataneu. The last time, I shopped through tataneu website which redirected me to bigbasket website and got 0.2% neucoins instead of 5% (Earlier I used to order using this method and get 5% neucoins). So this time ordered through their app and still got 0.2%. Customer care says i have ordered through bigbasket website directly( which clearly is not the case)
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Perhaps an error in Tataneu's tracking system has caused Tataneu to fail to track some of the products you have purchased. As a result, you may get a lower percentage of coins than you should.
A suggestion.
Follow this instruction whether using Tataneu app or website... After redirecting from Tataneu to BigBasket & after adding any product to cart I suggest you click back button to reach back to Tataneu grocery section for continuing your shopping.
for example, you have to buy a baby care product & a beverage product. go to grocery section of tataneu and click on baby care option. it will redirects you to BB's baby care section. now add the baby care product to the cart. now don't try to reach beverage product by browsing bigbasket, ie, browsing categories, searching via search bar etc. just go back to tataneu grocery section by clicking back button and click on "beverages" option. it will redirects you to beverages section. then you can add the beverage product to the cart and complete the payment.
By following this method we can improve the chances that Tataneu can track every product we buy.
If even after you follow this method you still don't get the correct amount of coins, we can assume that it is due to any T&C of Tataneu.
I have also faced this issue, from next time onwards I do back and forth from the main page of the tata neu app to BigBasket pages.. Also if it is a larger amount involved... I do screen recordings to have proof for the future...
When order fails, try retry payment that might work
OP
After placing order, check directly in BB app/site. Check the order no. If it starts with T you will get 5%. If it starts with B/M/W etc you will not get it. In that case, cancel that order.
Yesterday at the time of delivery i started to get bigbasket call attack. If you pick, next call in waiting but no sound. And after getting 38 calls they canceled order. For 200 purchase they give 1 neu coin thats my case too.
I'm not getting OTP 😩
Dear Customer,
Alerts in our system have identified activity in your membership account which conflicts with our Terms and Conditions.
While we look into this, please note that you will not be issued NeuCoins for transactions on your membership account.
We thank you for your patience and understanding on this issue.
Regards
Team Tata Neu
error showing
my coins not received
The same issue happened. I made another, this time with video proof!
They are saying check legal terms and that I'm not eligible for cashback at the moment. Absolute crap, no point wasting time on this. Flipkart and Amazon and sometimes Blinkit/Swiggy provides better deals here in Kolkata for me anyway, so I uninstalled this app.
Placed an order yesterday and got free delivery, but now asking Rs 30 for delivery.
It shows while selecting the slot but while paying its goes down to zero.
Hi, opening an old thread..but then my issue related to this.
When I place order via TataNeu for Bigbasket - I am unable to use Voucher Codes. Anyone else facing same issue?
Any solutions here?
tagging bigbasket expert @ssganesh