The Worst Service I've seen. Scam

My order wasn't delivered in time even though I did it in advance and mailed support to be sure they will deliver my gift in time (they just didn't respond). It was late for days, not only hours or next day even, and the recipient eventually just left the country by that moment. They left the gift to nobody and ignore my request to give my ~100 Euro back. Any live chats or email were totally silent to all my messages that I started to send them when gift wasn't delivered in time. The giftsnideas had finally responded me only after I use a Feedback button on their site and rate my experience as extremely bad (this is a lifehack how to reach these scammers ultimately, but the best advice for anyone is to NEVER DEAL WITH THIS COMPANY AT ALL). Even after this they started to say me some bull**it about the local courier didn't find an address and so on so force, while I used the same address for delivery of all kinds of things for A LOT of times before. They tried to ensure me the gift will finally be delivered, but it didn't happen for next 4 days more. Unitl when my girlfriend, as I said, already left the country of delivery without my gift.