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TRAI Guidelines on SIM Card Deactivation

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desiviru
The Regulations inter-alia mandate that in case a TSP puts in place any mechanism for deactivation Cellular Mobile Telephone Connections due to non-usage, then he has to abide by the following regulatory guidelines :- (i) The mobile connections of prepaid consumers shall not be deactivated for any period of non-usage less than 90 days; (ii) For the purpose of usage, a voice call/ video call (incoming or outgoing) or an outgoing SMS or a data usage or usage of Value Added Services, or payment of rental (in case of post paid connection) etc. shall definitely fall in the scope of activity, the service provider may prescribe any other activity as well; (iii) There shall be no deactivation if the balance in prepaid consumer account is Rs.20/- or more; (iv) An ‘Automatic Number Retention Scheme’ shall be implemented for prepaid consumers on payment of reasonable charges; (v) A consumer whose connection is deactivated shall be given a grace period of 15 days within which he can reactivate the same number; (vi) Consumers shall be transparently communicated the terms and conditions of deactivation of SIMs due to non-usage. The Regulations also mandate implementation of a ‘Safe Custody Scheme’ for postpaid consumers on payment of a reasonable charge. Such consumers will not be required to pay monthly rental during the period of safe custody; The Regulations have been uploaded on TRAI’s website (www.trai....in). For any clarifications, on the above said Regulations, contact Shri Raj Pal, Advisor (F&EA), Telecom Regulatory Authority of India, Mahanagar Doorsanchar Bhawan, Jawahar Lal Nehru Marg, New Delhi-110002. (Tel. No. +91-11-23230752 Fax: +91-11-23236650, email ID: [email protected]). Rajeev Agrawal Secretary
41 Comments  |  
15 Dimers
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Benevolent Benevolent
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sir offical link of this notification?

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Helpful Helpful
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Think need to Top with all my dormant sims with more than 20

Finance Ninja Finance Ninja
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Now, I Can sleep peacefully because I have 500Rs something in My Jio SIM Balance smile

NO DEACTIVATION.

Benevolent Benevolent
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if ambani decides to deactivate it then no one will be able to do anything. same goes for other operators.

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Deal Subedar Deal Subedar
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Can anyone clarify if one has more than Rs. 20 but still doesn’t use phone for more than 90 days, it still cannot be deactivated.

Benevolent Benevolent
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If the operator does deactivate your no. TRAI for certain won’t help you. Real life experiences of dimers have been a little different.

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Deal Newbie Deal Newbie
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Outgoing sms should be chargeble or toll free 121 will also be count ?

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date to dekh lo bhailog , 2013 ki notification h
or rhi baat 20 rs balance ki , mere paas abi b kuch sim h airtel or vi ki jisme zero balance h 1 saal se b zyada ho gya pr chalu h

Deal Cadet Deal Cadet
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The thing is even if they are active and company can deactivate any time. If you have made usage in last 90 days or had balance, you can make a case else can’t complain against them.

As far as Docomo number is concerened do you upgraded to Airtel 4G after meger. I had Docomo sim too. Took 4G upgrade sim for free from local store and sent sms. My Docomo number migrated to Airtel 4G sim in 30 mins. After that no rec for months but had Rs.50. They deducted it made it zero but I noticed and recharged it. Maybe they made zero balance in your sim and then deactivated. If you take out sim and it’s remains in no network zone for 90 days, you are bound to lose.

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Deal Subedar Deal Subedar
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Information Note to the Press (Press Release No.12/2013)
New Delhi, the 21st February 2013

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flushed
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My one number deactivated last year… Is it possible to activate the same again… Its Airtel

Deal Cadet Deal Cadet
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Check on Airtel website recharge. Enter number if it asks you to select plan then number is reissued to someone else if it says invalid prepaid number then check Vi/BSNL/Jio website and enter no. If it again says invalid then no. not reissued. Simple process is make a call, it says it doesn’t exist then yes can be reissued. But if it was ported to Airtel then it went to original operator after closure. If operator is dead, then wait till series is reissued by DoT.

I had Aircel Haryana no. as during my college days I studied there. Series was 98020. I didn’t ported after Aircel closure and didn’t wanted it. Now Aircel is dead here since 5 years and series is yet to be released as Aircel case is in court and license active. So DoT will release. You can always check MNC-MCC code list issued by DoT on their website https://dot....in

Benevolent Benevolent
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I have several Vi numbers and in one Rs 20 seems to have been deducted towards Number Retention charges. It's the only number in which Vi didn't credit 1GB/day free data for 7 days (almost every month) unlike all the other numbers which helped keep them active by placing short OG calls and/or using data. No SV recharges in years in some cases stretching back to 5 years. 

Rarely 3 days OG was credited in the concerned number. No more than 2-3 times in the last year if that. No SV recharges in 2 years. Only Rs 10/20 topups. 

This comes a month after Jio deducted Rs 20 from the account balance in my Jio Fiber prepaid connection after 90 days of no usage. 

Generous Generous
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Yr true hai kya? Never saw any deduction in my jio sims.. since 2 year.. no recharge.m still active.. have balance over 500..

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