Unable to use Amazonpay gift card balance

Scenario: I ordered some product for which I got some cashback in amazonpay gift card balance. I haven't signed up for apay in app.Now, I am trying to place an order and use that apay gc balance ..but it's not letting me use it.
Now, I have also signed up and provided my pan details in apay ..but still I am unable to use that apay balance on any order or recharge.
How to solve this?
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Blaze Blaze
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No KYC required to use Apay gc balance . Probably some error in app. Try desktop mode or desktop.

Deal Newbie Deal Newbie
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Might be some update greying out the use of APAY for partial payments.

Used to happen earlier too sometimes.
They restricted some from combining payment methods, APAY and netbankin/cards.
Vanguard Vanguard
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Yeah, I thought some rules might have changed...when I go to payment page .it doesn't let me select "amazon pay balance" option..it's greyed out,just showing balance only..that I thought is weird

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Deal Subedar Deal Subedar
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As per recent updates in app, Amazon pay payment option is greyed out if your cart amount is greater than your Apay balance, as simple as that.

Solution: Try with a smaller cart value or increase your Apay balance.

+ @Honeyyyyy1

Deal Newbie Deal Newbie
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I agree with OP.

Same has happened with my secondary Amazon account which hasn't been used since 7-8 months.

Now I'm not able to use Amazon gift card balance even during mobile recharge or shopping. Balance shows in non-selected grey area during checkout.

Please suggest a possible solution pray

Deal Subedar Deal Subedar
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Paying partially using Apay balance is now not supported in the app. Some dimers suggested website option, which I haven't tried yet so cannot comment. Try out the solution given by quantum above.

Critic Critic
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Just purchase similar/exact amount of gift card which is needed for ordering that product..

E g. You have 200 in pay balance (GC+C). cost of product is 600.. you need 400.. so, purchase 400 Agv and then add in that account.. now, place order.. btw your issue is from long time..

Deal Cadet Deal Cadet
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Now amazon forced add more balance add in wallet lol

They don't allow use gift card balance if we paid remaining amount with other source 

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