I am facing the same issue with IDFC first bank fasttag .. any tips on how to resolve this ?

Unable to use Hppay with fastag
- 2016
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Since past few days, hppay app is not working with fastag.
I am getting "customer has opted out for fuel" error.
HP executives are not aware of the issue.
They are not even replying to my mails sent to [email protected]
Anyone faced same issue? Any resolution?
(Created this topic again as previously not approved by mods)

Seems issue is with IDFC fastag and not HPPAY. I have been using with ICICI fastag for months now and no issues faced
Which fastag you are using
The IDFC Fools have disabled the fuel option by default and have failed to communicate to the end user as always. You will have to Login https://firstforward.idfcfirstbank.com...in using this link and enable it on the dashboard.
harishgayatri wrote:Thanks bhai. Kg+The IDFC Fools have disabled the fuel option by default and have failed to communicate to the end user as always. You will have to Login https://firstforward.idfcfirstbank.com...in using this link and enable it on the dashboard.

Fuel choice was marked as inactive in IDFC dashboard.
Changed to active. Now working fine.
@Jeevan16 @mojo_jojo123 @hg916
Thanks bhai. Kg+
Worked
b4tm4n wrote:
Thanks bhai. Kg+
Fuel choice was marked as inactive in IDFC dashboard.
Changed to active. Now working fine.
@Jeevan16 @mojo_jojo123 @hg916
Can you please explain how to use idfc fastag for fuel
b4tm4n wrote:Thanks. Also enabling fuel option on idfc website is asking to validate PAN or do aadhar verification . Is it normal
Register yourself on Hppay. Then you can link IDFC or ICICI fastag for fuel purchase.
Scan Hppay QR at HP petrol station and pay using your fastag in hppay app.
OTP verification is required for payment confirmation
Has anybody used IOCL pump for fuel payment using ICICI fastag? Is it a smooth process?
avgn wrote:No it didn't ask for PAN verification.
Thanks. Also enabling fuel option on idfc website is asking to validate PAN or do aadhar verification . Is it normal
I am using idfc for around 2 yrs I guess but didn't know that there is active/inactive choice for fuel.
used it on hppay flawlessly till I started getting this issue recently at the time of payment.
harishgayatri wrote:Thanks for the info. This helped me too. KGThe IDFC Fools have disabled the fuel option by default and have failed to communicate to the end user as always. You will have to Login https://firstforward.idfcfirstbank.com...in using this link and enable it on the dashboard.
Can we use fastag for LPG?
What is the benifit,.using hp pay?
harishgayatri wrote:The IDFC Fools have disabled the fuel option by default and have failed to communicate to the end user as always. You will have to Login https://firstforward.idfcfirstbank.com...in using this link and enable it on the dashboard.
I don't have IDFC Fastag (have ICICI) but looked like your troubleshooting helped lots of dimers so 30 Karma 🛐✝️ given bro
mas143forever wrote:Has anybody used IOCL pump for fuel payment using ICICI fastag? Is it a smooth process?
Never tried IOCL.
When asked one - two IOCL bunks in my town said ICICI fastag works only at HP 😆 (their view appears incorrect but why argue)
dwaraka.addagiri704 wrote:Can we use fastag for LPG?
Nope. The correct answer shud be 'not yet' 😀
PS - edited due to subsequent comment
hannusk wrote:What is the benifit,.using hp pay?
Recharge ICICI / IDFC Fastag using discounts / cashback offers --> use fastag balance to pay at HP bunks using HP Pay app = effectively getting cheaper fuel ⛽️
pingpong wrote:Present any offers for IDFC fastag,?Recharge ICICI / IDFC Fastag using discounts / cashback offers --> use fastag balance to pay at HP bunks using HP Pay app = effectively getting cheaper fuel ⛽️
Using fastag UPI id?
My vehicle has 11 digit number plate, so not able to use any app other than park+
panchabhut wrote:
any current offers running?
U n @hannusk pl search fastag in DD 🤪
Park+ Offer on Fastag Recharge
- 1st Recharge of Month: Rs. 50 Cashback on Rs. 150+ Promo Code: DISCOUNT50
- Rs. 50 Cashback on Rs. 99+ Promo Code: IPHONE14 (Profile My > Rewards)
- 1st 3 Recharge: Upto 100% Cashback max 500 Promo Code: GET500
Payment offer
- Yes Bank Debit Cards & Net Banking: 10% off Promo Code: YES10 (max discount Rs. 1000)
- HSBC Credit Cards: 10% off Promo Code: HDFC10 (max cashback Rs. 1000)
- Cred Pay: Upto Rs. 150 Cashback on Rs. 100+ Promo Code: CRED150
- LazyPay : Upto Rs. 100 Cashback on Rs. 199+ Promo Code: PARKPLUSLP
- Simpl: 10% off on Rs. 200+ Promo Code: SIMPLNEW (max discount Rs. 200)
- MobiKwik: Rs. 25 Cashback on Rs. 799+ Promo Code: MOBIKWIK25
dwaraka.addagiri704 wrote:Can we use fastag for LPG?
In HPPAY app , YES
panchabhut wrote:
any current offers running?
I am using below method for fuel payments .
In Amazon frequently getting 100 on 3000 or 105 on 3000 gift card offer.
Purchasing using SBI cashback card. Getting 150 cashback Total benefit 250 on 3000, 8%.
Now load ICICI fastag using Amazon pay balance from fastag icici website.
Approx charges 1.65% Now from HPPAY app, pay via fastag. You will recieve 4 payback points per 100 for paying through HPPAY. Around 1% returns.
8%-1.65%+1% is the final benefit So overall 7+% benefit.
Another option to buy amazon gift card is from Gyftr using cashback card at 8% benefit
mojo_jojo123 wrote:
Park+ Offer on Fastag Recharge
- 1st Recharge of Month: Rs. 50 Cashback on Rs. 150+ Promo Code: DISCOUNT50
- Rs. 50 Cashback on Rs. 99+ Promo Code: IPHONE14 (Profile My > Rewards)
- 1st 3 Recharge: Upto 100% Cashback max 500 Promo Code: GET500
Payment offer
- Yes Bank Debit Cards & Net Banking: 10% off Promo Code: YES10 (max discount Rs. 1000)
- HSBC Credit Cards: 10% off Promo Code: HDFC10 (max cashback Rs. 1000)
- Cred Pay: Upto Rs. 150 Cashback on Rs. 100+ Promo Code: CRED150
- LazyPay : Upto Rs. 100 Cashback on Rs. 199+ Promo Code: PARKPLUSLP
- Simpl: 10% off on Rs. 200+ Promo Code: SIMPLNEW (max discount Rs. 200)
- MobiKwik: Rs. 25 Cashback on Rs. 799+ Promo Code: MOBIKWIK25
Nice work newbie! 30 Karma 🛐✝️ given 😊
dwaraka.addagiri704 wrote:If you have HP gas connection you can.. under HP gas section on HPPay app
Have you tried earlier?
Rather than this, directly book from Amazon using Amazon pay added.. even cheaper right.
Jeevan16 wrote:I am using below method for fuel payments .
In Amazon frequently getting 100 on 3000 or 105 on 3000 gift card offer.
Purchasing using SBI cashback card. Getting 150 cashback Total benefit 250 on 3000, 8%.
Now load ICICI fastag using Amazon pay balance from fastag icici website.
Approx charges 1.65% Now from HPPAY app, pay via fastag. You will recieve 4 payback points per 100 for paying through HPPAY. Around 1% returns.
8%-1.65%+1% is the final benefit So overall 7+% benefit.
Another option to buy amazon gift card is from Gyftr using cashback card at 8% benefit
Yes I know about Amazon. In fact I had posted this earlier. Dont have SBI card.

The IDFC Fools have disabled the fuel option by default and have failed to communicate to the end user as always. You will have to Login https://firstforward.idfcfirstbank.com...in using this link and enable it on the dashboard.