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Unauthorized Cash Withdrawal From ATM Card

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Deal Subedar
goelamit
Today 4 unauthorized cash withdrawal each amounting to Rs 10000 was made from my Axis Bank debit card. I have the possession of card with me but still i don’t know how it took place. I have blocked my card but still if anyone know what should i do to get my money back or any help associated to this problem will be very helpful. TIA.
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Vanguard Vanguard
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Were the transactions done locally?

Deal Subedar Deal Subedar
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not exactly but within 30km range

Helpful Helpful
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Inform the bank and file an FIR. Most probably one of the ATMs you used earlier was compromised and someone cloned your Debit Card.

Deal Cadet Deal Cadet
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when was the last time you used your debit card for ATM withdrawal?

Deal Subedar Deal Subedar
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didn’t remember bro

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Deal Cadet Deal Cadet
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Was your balance debited or you just got SMS about these withdrawals? Because the minimum withdrawal amount is 15-25k per day and you lost 40k. First block your ATM card by calling Axis support and then make a complaint soon. https://www.axisbank.com/retail/cards/credit-ca...

They’ll refund your money if you make a complaint soon.

Deal Subedar Deal Subedar
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bro i have checked the statement also. 40000 has been withdrawn from my axis bank account through ATM. My daily limit for debit card is 40000.
And i had already blocked the card and had filed FIR for the same and had submitted the same to the bank officials with dispute form.

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Deal Lieutenant Deal Lieutenant
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now in SBI only 20k/day possible, but not sure in axis bank. sad news sad

Deal Subedar Deal Subedar
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Bro for Axis mine is 40000/ day.
And it took place at around 11.45 p.m .
May be after 12.00 they would have withdrawn 40000 more if i had not blocked the card.

Deal Cadet Deal Cadet
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It might take approx 45 days to get revert to account, inform bank official branch and FIR also must, my frind had same issue in sbi- 70k

Deal Subedar Deal Subedar
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bro already done

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Dimer of The Year 2020 Dimer of The Year 2020
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@goelamit was it a emv chip card?

Deal Subedar Deal Subedar
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yes

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Deal Cadet Deal Cadet
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It happened with my brother also, he used his SBI card at Saraswat Bank ATM near his home for withdraw of cash. 7 days later at 11:45 he recieved sms saying withdraw error try with less amount. Later 11:50 pm RS. 10k + 10k was withdrawn. Till the time he reacts at 00:02 another 10k + 10k was withdrawn. Total 40k in 15 mins. He went to ATM and changed pin immediately. Still he was receiving sms of incorrect pin for withdrawal till 7am. Later he went to SBI and complained. At midnight he tried with police they said go-to bank. Now 6 months have passed no gain. SBI said they will not return any money as it’s not their fault. He checked the ATM I’d from SBI and found that the money was withdrawn from strontonheat London railway station. Sorry to say but it is not possible to get your money back. He fallen wictim debit card cloning as there was no security guard at the Saraswat Bank ATM.

Deal Cadet Deal Cadet
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Request the bank for CCTV footage

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Deal Cadet Deal Cadet
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Now also beware of Flipkart paylater, Paytm postpaid, other wallet’s offering credit are being hacked. Major wallet hackers are from Bihar.

Deal Subedar Deal Subedar
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this is why i have set transaction/withdrawal limits on all my debit cards you can always increase it temporarily if needed wink

Deal Subedar Deal Subedar
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How to set limit?

Dimer of The Year 2020 Dimer of The Year 2020
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How to report a net banking, debit or credit card fraud

Liability in case of fraudulent transaction
Now, if the fraud happens and the bank is not at fault and it was committed by a third-party through an act of scamming, phishing etc, the RBI rules says that the customer is not required to pay if the breach has been reported within three days of the fraudulent transaction. A transaction reported after that but within seven days, the per transaction liability of the customer will be limited to the transaction value or an amount set ..

https://economictimes.indiatimes.com/wealth/spe...

@goelamit @SteevRains

Deal Subedar Deal Subedar
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Already reported complaint and fir within 12 hours of the transaction.

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Deal Cadet Deal Cadet
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My Dad Debit card got a message stating that you have reached maximum number of tries. When we are there in Home itself. May be they were trying to withdraw luckily got failed & we received message.

Suddenly I blocked a card using Canara Bank app. & Later my dad complained to Bank manager he said someone in your Home only tried. But, the card was in our Home itself & we live 3 me , mom, Dad. This is how they Neglect the complaint.
Finally I blocked the Card using App & Whenever needed I’ll unblock.

Deal Cadet Deal Cadet
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get your card replaced

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Commentator Commentator
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Is ur card paywave card?

Benevolent Benevolent
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now I use only digibank card at ATMs. Keep it blocked at time and unblock only when using at ATM.

Deal Newbie Deal Newbie
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@goelamit give 30days time to Axis bank for reversal of the money.
If no progress after 30 days reach banking ombudsman and file a case.
They will speed up the process and you’ll get the money back.

Deal Subedar Deal Subedar
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@goelamit got your money back or not ?

Deal Subedar Deal Subedar
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bro i have got a temporary credit.
Case is opened till 23 Jan.
Will get final update then only.

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Deal Subedar Deal Subedar
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Received My Money Finally.

Like Magnet Like Magnet
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Good.
But u get status, how this fraud happened?

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Deal Newbie Deal Newbie
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Hey brother same incident took place with me today same time wat u mentioned my amount was 19800 and first i got mgs about my balance and then after a while amount was debited

I have logged complaint in bank and police station as well

Pls let me know have you received the money back

If so wat was procedure u followed.

Deal Subedar Deal Subedar
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I don’t get it, what all this is happening
For precaution i advice other members to limit amount to be withdrawn from card per day to min amount that u may need…
Can be done in respective Banking apps/netbankig
That will assure you the least fraud

Avant Garde Avant Garde
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Reading finance related articles and discussion is more easier then reading NCERT

Really glad that u recd the money back!!

Edit : i do read ncert as well

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