Unprofessional company, irresponsible customer support and ineffective processes and rules

I face very bad experience with Pepperfry team. They are not professional and prompt to help. I contacted many times in last 6 days to update my shipping details and to follow-up with courier company but they failed to do the needful and product dispatched to wrong location.
However to resolve the issue I also contacted courier company to update the details and they raised complaint in their system.
Due to Pepperfry team’s unresponsiveness the product which should have delivered in 2 days is still not receive and I don’t know how many days it still take.
My feedback for Pepperfry is: Unprofessional company, irresponsible customer support and ineffective processes and rules. With all these combine this is not recommended shopping portal for customers who want smooth and quick shopping experience.
More importantly the product quality still to be check once it receive .