upi chargeback possible? fraud guy left with money

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BAT_MAN
My friends paid 1L in 2 transactions to estate broker
Now owner asking amount stating agent has not given that
All amt paid via upi

What are the options?
Agent stopped picking up the calls from last 1hr
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Tech Guru Tech Guru
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Thanks for the suggestions

We msgd agent about police complaint threat to him from diff numbers

He picked up the call finally and now ready to return the amount

Generous Generous
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Go to police, it's a criminal case.

Police will help you get your money back without much hassle.

These terms must be discussed before the transactions. It's owner's responsibility as well to get the money from the agent.

Remember, never pay broker/agent a single penny before the documentation/registry.

Deal Cadet Deal Cadet
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To add to what @rohit_mfp already mentioned...

File a complaint in cyber crime. File an online complaint in the local police station, if there is such a facility available. No CSR or FIR needed. Then forward those complaints to the scammer, the (source) bank, and NPCI. Do not try to contact the destination bank directly. If there is no resolution in the next 30 days, contact the nodal or any other authority. Read the bank's hierarchy while resolving issues. If no resolution in 90 days, contact RBI. You'll get your money back. It just takes time. It may take upto 12 months. Be patient. Do not file multiple complaints with the bank or RBI.

Deal Subedar Deal Subedar
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this is fraud, File FIR,

chargeback won't help much

Tech Guru Tech Guru
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There is no paperwork on terms agreed

How police will help

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