Urgent help regarding flipkart grocery missing item

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Deal Cadet
tgsdd

Today around 8:30pm when my flipkart grocery order was being delivered I noticed desi ghee was missing and informed delivery person he marked the product missing in his app and told me I would receive refund soon. But now in my app order is showing delivered and when i tried to contact or raise this issue in app I got no option only option was showing to return. When I clicked on it asked me to mention reason where I wrote item missing and submitted after that they have created a pickup request. What should I do?

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Deal Captain Deal Captain
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Call them. Since, it's open box, it is. Going to be a problem.

Trick for next time - before they start putting things tell them to count them each item wise. Verify it with items written on app.

Tell them to wait recheck again & then confirm them.

Deal Cadet Deal Cadet
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You didn't read it properly I told the delivery person that item is missing and he then marked the item missing in his app. He told me not worry and I will receive refund after some time.

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Deal Captain Deal Captain
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Just request a call service in particular order section from flipkart app/website. U will receive a call from their side in your preferred language, narrate ur concern with them, that's it,  they will ask u to wait for 2-3 days for verification, after following verification a team member will again call for regarding ur concern, most probably they will ask u to choose replacement or refund.

Pro Tech Guru Pro Tech Guru
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Har baar ghee hi Kam hota hai 😐

I rejected whole order few months back for missing ghee but nowadays they refund for partial delivery. Tweet them and send them email stating facts.

Deal Cadet Deal Cadet
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I have raised the issue through chat which started late in night miraculously because I had tried number of times before that it was not working. The CC has told that they are looking into it and will  resolveit in 3 days.

Flame Flame
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Keep us updated as well.
Deal Cadet Deal Cadet
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I have recieved the refund from flipkart in evening. I thank everyone here for their prompt response. I lost some discount on this deal but didn't loose money.🙏🏻

Deal Brigadier Deal Brigadier
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how bro mine refund still not received for missing 2 - 3 items & similar above case delivery person told me he market missing from his side 

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Deal Cadet Deal Cadet
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One point I want to make is that in chat CC told me that delivery person doesn't have option to mark item missing. But I saw it in his app because he was also telling me this only when I told him to show the app there was option to mark item missing he clicked on that and marked the order delivered.

I believe delivery person is genuine and its on part of flipkart how to show in customer app. In my city I can say 99.99% delivery persons are helpful I have till date must have placed hundreds of order on various sites but don't remember any prominent breach of trust.

Once I had ordered a replacement for bluetooth speaker and while opening box I found that it used and defective piece he immediately repacked it and told me that he will call me again and I have refuse the delivery so that he can mark it undelivered so I was saved from the trouble of refund.

Deal Subedar Deal Subedar
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Today Atta [(NAFED 10Kg (order first time for testing)] was missing from my order. 

Delivery person marked it missing and Processed Refund instantly

Reflected instantly at order page

He left after my confirmation.


Moreover they send a wholesale pack of one item instead of single item

delivery person asked me about the quantity and took out one item from the packet and took back rest with him

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