Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won’t be able to resolve the issue. They will keep on giving excuses and you will lose your money. Ajio will never call back for any update, you have to chase them each and every time. It’s been more than 2 months since my return pickup is pending. Whenever I call they give new excuses.
Order ID – FL0229755063
Fanil wrote:Things have changed after lockdown. They too did not pickup my article which was to be returned and gave me the reason that courier partners aren't working now so i too couldn't help it but apart from this they have been spot on for their deals. "@Kumar07877":https://www.desidime.com/users/1...95
Even I faced issue with AJIO returns and refunds..pathetic customer support ..takes 15 mins waiting time to just connect to an agent...took 3 weeks for refund to be processed
Kumar07877 wrote:
@nikita.sharmab2896
Can you please tell us what went wrong with your order and what is the reason they are giving for your return pickup?
Also, i can view that you have just joined DD few hours back so welcome to DD 
MrKool_JJ wrote:My pickup is pending from the month of feb and every time I have to chase them to get an update and they give new excuses on every call. I have to wait for at least 20-30 minutes to get connected. They always give me assurance that your problem will resolved in next 48 hours or we will call u back in next 4 hours and non of these actually ever happens. They keep on fooling their own customers. They close my complaint / ticket on the app without even resolving the complaint or updating about it to the customer. They have most useless customer support. Even our local shop wala bhaiya provide better service and customer support than ajio. It’s better to shop local rather than shopping from ajio.
"@nikita.sharmab2896":https://www.desidime.com/users/1...06 Can you please tell us what went wrong with your order and what is the reason they are giving for your return pickup? Also, i can view that you have just joined DD few hours back so welcome to DD
nikita.sharmab2896 wrote:My pickup is pending from the month of feb and every time I have to chase them to get an update and they give new excuses on every call. I have to wait for at least 20-30 minutes to get connected. They always give me assurance that your problem will resolved in next 48 hours or we will call u back in next 4 hours and non of these actually ever happens. They keep on fooling their own customers. They close my complaint / ticket on the app without even resolving the complaint or updating about it to the customer. They have most useless customer support. Even our local shop wala bhaiya provide better service and customer support than ajio. It’s better to shop local rather than shopping from ajio.
Have you escalated your issue?
Lodge a grievance with National Consumer Forum on Umang website/app.
@MJ911 Are we are again facing delayed notifications issue on DD?
I received this update an hour ago but this was actually posted 4 hours back.
Hey Yuzi 
I ordered for shirts from ajio, when I opened the parcel I was shocked to find that the shirts were substandard and not what was given in the discription, I immediately asked for return,though the shirts were picked up on 28/7/2022, they have not given the refund. I returned the shirts in the very same condition that I received and I don’t know why they are delaying. Amazon,Flipkart and Myantra refund the amount on the very next day. Therefore innocent customers are advised to be careful while ordering from ajio
