Zepto - bad experience, kind of a scam.

262°
Deal Captain
TridentDG
Today I ordered a product costing Rs480 from Zepto. Generally that product is available at 45-50% discount on other platforms. But it got a 68% discount from Zepto.
But they delivered an expired product [exp. On Nov 2023].

On first complaint they ignored & said they checked with delivery warehouse & found that the product delivered was intact & not damaged.
Lol.
Then I asked for the manager's call & they agreed but no one called in 5 hrs , also no communication was received.
Later, again complained & choose refund in original payment instrument [used UPI ] [same during 1st time] , again they said same generic reply & told they will check with warehouse. After checking, they ignored my refund or exchange of product.
But this time I wrote a long message & told them it's illegal to sell expired goods & I will complaint in consumer forum.
After 5 mins chat hold, they immediately processed refund in Zepto wallet & before I could send message, the chat ended. angry🤨.

Why  are they doing this ?
Is this is new way to generate sales & also show their investors that they have large sales but in reality they are forcing customers to buy from them ? As they process refund in their Wallet ?

Previously during loot , never faced such problem, they delivered near expiry product but that justifies the price.
But recently they have started this new technique.
Top Comments
Deal Subedar Deal Subedar
Link Copied

good that you are exposing:) now many can get awareness:)  and be careful

VU+ for the post:)

Deal Subedar Deal Subedar
Link Copied

good that you are exposing:) now many can get awareness:)  and be careful

VU+ for the post:)

Deal Captain Deal Captain
Link Copied

The problem started recently, trying to avoid refund & after repeated complaints crediting in wallet.

That means from customers bank to their own wallet & generating forceful sales.

Not like Amazon where it can be used in almost every platform.

Deal Subedar Deal Subedar
Link Copied

Zepto is indeed a scam

Their profile says, we promise to never spam you but I got spammed every day.

After a month of endless support requests, robotic responses and no resolution, their spams continued and Zepto failed to keep its promise.

I deleted the account and uninstalled the app.

Not worth it to choose a service provider who doesn't honour and understand importance of customer service in the first place. Screenshot20240419144257Zepto

24 Comments  |  
14 Dimers
  • Sort By
Deal Subedar Deal Subedar
Link Copied

good that you are exposing:) now many can get awareness:)  and be careful

VU+ for the post:)

Deal Captain Deal Captain
Link Copied

The problem started recently, trying to avoid refund & after repeated complaints crediting in wallet.

That means from customers bank to their own wallet & generating forceful sales.

Not like Amazon where it can be used in almost every platform.

View 1 more reply
Deal Hunter Deal Hunter
Link Copied

Swiggy zepto and mostly all stores does that.. Selling Neary expiry product at their cost price.. They might not gain anything but ad you said it actually increase sales and actually they saved by not loosing.. Few customers complain few don't so win win situation for them.. Get rid of near expiry product 

Deal Captain Deal Captain
Link Copied

Yes, as I mentioned I l00ted near expiry items [ about to be expired in few months] so that's not actually illegal, it's win win for both.

But sending expired product that too previous year is illegal.

Also denying refund or exchange for the same.

View 5 more replies
Deal Subedar Deal Subedar
Link Copied

Zepto is indeed a scam

Their profile says, we promise to never spam you but I got spammed every day.

After a month of endless support requests, robotic responses and no resolution, their spams continued and Zepto failed to keep its promise.

I deleted the account and uninstalled the app.

Not worth it to choose a service provider who doesn't honour and understand importance of customer service in the first place. Screenshot20240419144257Zepto

Deal Subedar Deal Subedar
Link Copied

Screenshot20240419144232Zepto
Deal Captain Deal Captain
Link Copied

If app in uninstalled, still they send WhatsApp & sms. Mostly every company does.

View 1 more reply
Deal Subedar Deal Subedar
Link Copied

In all these kind of problem just tell them they will file a complaint on consumer forum and refund my money to source. I don't want in wallet. 

These platforms are just playing with customers.

Deal Subedar Deal Subedar
Link Copied

ya refund in wallet is a scam in itself if the source of payment is not wallet, they are forcing you to buy their next product by this way lol grrr

Deal Captain Deal Captain
Link Copied

Ok.

Deal Cadet Deal Cadet
Link Copied

zepto is notorious for sending expired products

Deal Cadet Deal Cadet
Link Copied

Threaten then move to Consumer forum if they are stubborn, online, quick and easy.

Don't touch that amount, sometimes its not abt money, its abt principals. 

They(any notorious store) can't get away everytime. 

Firestorm Firestorm
Link Copied

Last time when i received almost expired almonds .. the employee was almost begging me to take the refund in the wallet ... And not via upi

Maybe they r forced to do this by the higher department disappointed

Then .. when i received the refund in wallet (it had 50+ zepto free cash) they expired the free cash given to me as promotion, the very next day.... This reduces their loss a little bit!

Deal Newbie Deal Newbie
Link Copied

Removed

Talk-Of-The-Town Talk-Of-The-Town
Link Copied
This is what Zepto sent me few days ago. How come they take my precious time as granted?


Screenshot20240420-223144YahooMail
Deal Captain Deal Captain
Link Copied
Always give different email to these bs apps
replyuser
Click here to reply
Reply