AMAZON Return Issue - Help Needed
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machine on a bike…. does amazon even know what products are to be returned or just sleep over and do nothing
Amazon knows but courier guys doesn’t know. They just get return slip and pick up address. That’s it.
You cannot blame courier guys for this issue.
You do chat or e-mail them asap and try to escalate it. If still delays they may say that return period is over.
Thanks for your all reply.. what’s the mail I’d excatlly can any1 help with that..
Amazon app click on left menu > Customer service > Contact us > Email Customer service
Write to [email protected]
This is their highest level of customer service
Better mail them and explain in detail to pick up it at the earliest.
done but not got response yet
Good..wait till tomorrow. You will get response and action from them accordingly.
Showing like this to my account..
Amazon will pick it up. They are slow with heavy appliances. Same thing happened with me (bought a kitchen chimney).
still no update mailed / tweeted
one more way …
you must be getting a return Docket number / Waybill id .. that may be from Bluedart / Aramex … Call the same provider and ask them that you have a scheduled pick-up from amazon with So and so docket id , and that item is a machine , so come with a van , they will come with a mini van for pick-up…
Return pickup for LG 6.5 kg Fully-… is scheduled on 22-Mar, 10:00AM-1:00PM. Please return with original packaging, tags, manual etc. http://amzn.in/8...oe
Getting this type of message only
What is the reason for returning?
It may help others..avoid that seller or model
Water consumption of machine too too much… Clothes are not washing properly.. after wash it was like not washed only…
Which courier they shipped? Pick up is with which courier?
Which courier they shipped? – Blue dart
Pick up is with which courier? – No courier showing
ATS sometimes get F’ed up 
There were times, return items were picked up 2 weeks from scheduled day
Sometimes I even got refund prior to pickup [replacement order]
Ignore chat support, contact their support via call/email n don’t stress them too much 
Don’t force you will get free machine and refund in they don’t pickup just sit relaxed and watch
Ohky…. lets wait then i already mailed yesterday they called me before sometime and said it will pickup by today evening.. lets wait n watch..
still no response from amazon .. 
what i do now ?
Did you mail to resolution-in mail id?
If yes, escalate to Jeff right away with all details and previous emails (including screenshots if any) as proof.
If no, may God help you…
Hello,
I’m Shoeb from Amazon.in’s Executive Customer Relations team. I’m responding to you on behalf of my colleague, Anush who’s working on this issue.
Thank you for taking the time to speak with me today and as discussed We are sorry to inform you that a return pickup cannot be arranged for this order, from any of our courier partners as the service is unavailable in your area. We request you to initiate a self return. You can use the following return pick up options at your door step:
1)http://www.gati.com/contact-us/pickup-re...t/
2)http://www.fedex.com/us/fcl/pckgenvlp/p...p/
3)http://www.dtdc.in/schedule-pickup-reques...p
4)http://www.tpcindia.com/pickup-reques...px
You can follow the link below to find instructions and a return mailing label for returning your order:
https://www.amazon.in/gp/orc/rml/DSVqnr...MA
You can return the item to us through any professional courier by attaching the documents as requested in the above link.Once you return the item, please write an e-mail to us by attaching the scan copy of the courier receipt and the tracking number, so that we can track the package and issue a refund for the shipping charges you’ve incurred.
If you have updated the details for NEFT transfer, the refund should be processed and credited to your bank account within 7 to 10 business days.However, if you haven’t updated your bank account details for NEFT transfer. You can add your bank account by visiting the following link:
https://www.amazon.in/gp/css/account/bank-accou...
To ensure that you get your refund on time, the name on your Amazon.in account needs to match the name on your bank account.In case it does not match and you need to make changes to the name, visit Your Account (https://www.amazon.in/gp/css/homepage.html/ref=...).
Click on “Change Account Settings” in the “Account Settings” section by visiting: https://www.amazon.in/change-settings?ref=cs...ch
You can then make changes to your name as per the bank records.As soon as the package reaches our fulfillment center, we will send you an email. You’ll also receive refund confirmation email once proc
Thank you for your understanding. We look forward to seeing you soon.
We appreciate your feedback. Please use the buttons below to vote about your experience today
Guys got mail from them after so many folllow upp… now what next should i arrange self pick up…??
can anyone suggest which is fast in service so ill book with them
xpressbess courier
Why now self return?
Previously they were generating return pick up by courier for you?? Right?? Then why this now?
When they don’t have answer they give this type of BS.
This is nothing. At least Amazon is accepting return for a used machine. On top of that, they will pay huge money for self-return charges.
All this because OP feels it doesn’t wash clothes properly; can you believe that?
Never before in history of India could you do that earlier, could you?
Guys they only pick up d machine by 3 days ago…
Yesterday I got my refund as well
Thanks for your support & guidens. .. 
Instead of calling Amazon it’s better you email and escate the matter, tell them the whole story what ever you have mentioned in your post. They will surely help and atleast you will have documentary evidence that you escalated this matter.