Bill payment failed on payzapp

Bill payment failed on payzapp

32°
Missing
Deal Cadet
142
759
30

My TNEB electricity bill payment of 2200 failed on payzapp with an error that “bill payment failed. Money will be refunded to source”.
Has anyone faced this issue earlier? Do i  need to follow up with them for refund or nothing to worry? Also, is the merchant at fault here or could it be a bill desk issue?
How long does it take to get the refund?

8 Comments  |  
5 Dimers
Cropped6463740159546795152
Deal Subedar
390
2443
22

5-7 working days. You can expect refund by 8th or 10th Feb 2020.

Cropped376801416765277274
Deal Cadet
43
483
25

Call them for confirmation

Missing
Deal Cadet
142
759
30
DJBRIGHT wrote:

Call them for confirmation

I keep trying,it says all the lines in this route are busy. Wonder what they are up to

Cropped3233600967997002975
Deal Cadet
69
108
2

Same thing happened to me last week it got credited in an hour

Missing
Deal Cadet
142
759
30
JOKER321 wrote:

Same thing happened to me last week it got credited in an hour

Refund was credited back to source?

Missing