Dominos - 30min delivery promise

Dominos - 30min delivery promise

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Hello

I had ordered a pizza from dominos and the delivery was made almost after an hour, when asked the delivery boy about the 30min delivery promise, he said as it is a online paid order he will let his manager know about it and I will get a refund in 7-10days.

But it hasnt , can you please help what steps can I take to get this sorted?

18 Comments  |  
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Deal Subedar
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Contact dominos support +twitter +fb messenger +Instagram

You will get call back in 1-2 days.

Then they refuse ur claim may be saying that there is some issue today with that dominos branch, so we can’t fulfill ur claim

And they offer u garlic bread with chese dip against that.

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gauravnandwanii wrote:

Contact dominos support +twitter +fb messenger +Instagram

You will get call back in 1-2 days.

Then they refuse ur claim may be saying that there is some issue today with that dominos brach, so we can’t fulfill ur claim

And they offer u garlic bread with chese dip against that.

Experience dekho bhai ka joy

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Deal Cadet
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gauravnandwanii wrote:

Contact dominos support +twitter +fb messenger +Instagram

You will get call back in 1-2 days.

Then they refuse ur claim may be saying that there is some issue today with that dominos brach, so we can’t fulfill ur claim

And they offer u garlic bread with chese dip against that.

Thanks, I just checked their twitter feed and same issue with many customers.
I have also tweeted lets see how do they respond.

https://twitter.com/dominos_india/with_r...es

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Deal Subedar
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BARCODE wrote:

Experience dekho bhai ka joy

Exactly…
He knows the whole process stuck_out_tongue_closed_eyes stuck_out_tongue_closed_eyes

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Same with me from last 15 days

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30 min. or free promise by them is a gimmick

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Getting refund from Domino’s requires Lot of patience & Follow-ups. Previously restaurant manager used to call & Provides vouchers or discount on next order but now Domino’s is crediting Points. Their Delivery Promise is refund but till now either they provides discount, Voucher or Points. Recently received refund in Points after 10 days of placing the order https://cdn0.desidime.com/attachments/photos/566769/original/20190520_201416.jpg?1558363658

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Got refund next day from dominos without any follow up.. the delivery boy call the store manager and they send request .. thats it.

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hackerboys wrote:

Got refund next day from dominos without any follow up.. the delivery boy call the store manager and they send request .. thats it.

Well in my case delivery person said he will let the manager know,but i guess he didn’t.

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jainashish85 wrote:

Well in my case delivery person said he will let the manager know,but i guess he didn’t.

You should have asked him to call the manager at the time of delivery itself.

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Deal Subedar
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Once I Got Damaged Choco Lava Cakes. It Was All Ok From Top Box When It Was Delivered But When I Was Eating I Saw The Mess Inside.At That Very Moment I Clicked Pics And Tweeted To Domino’s. later That Evening I Got From That Store Manager, He Apologized And Agreed To Provide Replacement Order For The Same Whenever I Need.

So My Experience Was Overall Quick And Simple For Replacement.

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Dominos guy called up and said he will resend same order again for delay in delivery of first order.

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jainashish85 wrote:

Dominos guy called up and said he will resend same order again for delay in delivery of first order.

waht if if u dont want to eat again or what if again the delivery is late ?

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Jigglypuff wrote:

waht if if u dont want to eat again or what if again the delivery is late ?

I could have asked for a refund , but I thought even this response is good enough, so I accepted it.

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they wont give you money back. i tried calling several times for a month then settled with free items worth the pizza.

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