Flipkart Warranty/Invoice Policy - Negative

I guess you should instead have a good long vacation.

for 4 days of warranty you are acting sadistic? and there are approximately 70k orders ina day as per last report on medianama on flipkart. 1 in thousand may go wrong and get late delivery not because of flipkart but logistics partner. cursing them and excusing this with your 4 days is no logical approach, it’s just stupid rants.

What is this, buddy? That’s the normal procedure followed. If you do this with indiatimes, then that’s understandable. But flipkart has the best rated delivery time in India. (There may be lapses in one or two cases.) You are stretching things beyond justification. Not nice on your part.

although 4 days is no big deal,

The products i bought from amazon carry at least 2 months warranty more than specified.
WD hard disk carries 26 and 27 month warranty and same goes with another product which carries 2 months extra warranty. Amazon sets standards pretty high

Maithreya wrote:

What is this, buddy? That’s the normal procedure followed. If you do this with indiatimes, then that’s understandable. But flipkart has the best rated delivery time in India. (There may be lapses in one or two cases.) You are stretching things beyond justification. Not nice on your part.

I think you’re right. FK has good shipping times but this post has nothing to do with shipping times. This is about warranty. Four days of warranty don’t make a difference and people including myself won’t ask company for this. But the point is they must have a policy for it in place just in case someone asks for an updated Invoice. Flatly refusing to issue one is not considered ethical or fair by any means. I didn’t really want a new invoice but just wanted to see how they will respond, and it’s a revelation.

buddyisin wrote:

Maithreya wrote:

What is this, buddy? That’s the normal procedure followed. If you do this with indiatimes, then that’s understandable. But flipkart has the best rated delivery time in India. (There may be lapses in one or two cases.) You are stretching things beyond justification. Not nice on your part.

I think you’re right. FK has good shipping times but this post has nothing to do with shipping times. This is about warranty. Four days of warranty don’t make a difference and people including myself won’t ask company for this. But the point is they must have a policy for it in place just in case someone asks for an updated Invoice. Flatly refusing to issue one is not considered ethical or fair by any means. I didn’t really want a new invoice but just wanted to see how they will respond, and it’s a revelation.

jlnithwf wrote:

although 4 days is no big deal,

The products i bought from amazon carry at least 2 months warranty more than specified.
WD hard disk carries 26 and 27 month warranty and same goes with another product which carries 2 months extra warranty. Amazon sets standards pretty high

Good point. But they ship worldwide, hence this becomes necessary. When we shop from the luxury of our home and that too pay COD on sites like FK, we should be ready to spare atleast a week of the warranty period.
What the OP says is true about sites like indiatimes. They should give extended warranty of one month atleast.

buddyisin wrote:

I think you’re right. FK has good shipping times but this post has nothing to do with shipping times. This is about warranty. Four days of warranty don’t make a difference and people including myself won’t ask company for this. But the point is they must have a policy for it in place just in case someone asks for an updated Invoice. Flatly refusing to issue one is not considered ethical or fair by any means. I didn’t really want a new invoice but just wanted to see how they will respond, and it’s a revelation.

And what did it reveal to you? That flipkart is doing unethical business. Buddy, go easy on certain things. If you stretch things too far, they may become counter-productive. Tell me one Indian online store which matches the standards set by FK ( ofcourse, other than pricing ).

Note: Many of my posts here may sound pro-FK to most readers. But I do not gain anything out of this. This is based on my experience in online shopping. No personal motives hidden here.

so you want them to do fraud and make fake bills? bill books are made of rules and procedure and not on ‘your’ will. item sold on date will be specified, no back dates, advance dates. if someone agrees to other date then you are doing illegal work just like bill giver stacking money on fraud bills.

marketdimer wrote:

… item sold on date will be specified, no back dates, advance dates. if someone agrees to other date then you are doing illegal work …

When I read the reasons for which our dimer friends vote down a post, I’m simply amazed. Where did you all get educated guys?!

rajdesidime wrote:

@B@R_0_0_D wrote:@

Venkat wrote:

buddyisin wrote:

Do you get paid by DD for researching and writing SO MUCH?

Yes i am paid poster of DD , do you have any problem with that ?

Yes i am ALSO A PROUD poster of DD , buddy u are also posted 294 post since 26/4/2012 without anything in return ! (approx. 1 post per day) keep on doing good work, make friends and turn friends (who are otherwise )

well lately buddyisin is seen everywere & that too argumenting…

Dnt kno if it happens to me nly bt as soon as i start reading the said dimers post initially i gt irritated then i start to feel pain in my head & suddenly i stop reading n all pain is gone..

Wantd to write this earlir bt thought may be its 1 or 2 off incidence..bt it happns repetedly..

dnt kno if it happens with othr dimers TOO??><<<<?

OMG above happend 1 mnth ago…it happend today..
is dere a fault wit me..?? or……

Just remembered one more point – Dell laptops warranty starts after estimated date of arrival not from date of shipping.
Again not a big deal but this is a question of ethics and principles ….I know in India no one will bother with such luxuries as ethics

well you are right…there should be felivery date as well…i brought a product from bhaap and got after 25 days…i lost fcking 25 days warranty out of 12 mnths..why was i punished for tbeir sloe shippong..

on other hand..i purchased a phone from eby power seler..n he issued bill of 2nd day from date of shipping…

in another purchase…the bill mentioned ordered date and estimated delivery date …i dnt remembr which shop it was..

your thread got red because illerate people are under illusion that 4 days is pretty less to fight for…n wat flipkart does is right..

To people in favour for this practise..May your product fail on 364th days of receiving but you be denied for warranty claim as bill date issued was for which payment was made and not for estimated delivery date..

yess even 1 hr mein kharab ho skta hai..

Maithreya wrote:

And what did it reveal to you?

It did reveal a lot of things. I had mentioned in my feedback about FK that it’s only in cases like these that true face of a company is revealed. As long as things are good, everything looks rosy. Look at the comments on this thread. People are taking out their personal frustration on me by linking different pieces. Lol. I’m least bothered. This reveals a lot about others though. Whether one writes good or bad about me on this thread is irrelevant, the only purpose my thread serves is to make people aware of another reality of FK. That will happen irrespective of what one writes.

1. It revealed that they don’t have an escalation matrix if one runs into problems. This I know even before my previous thread. All they have is one customer care to deal with. That’s the end of the road at FK.
2. They don’t honour their 30 day replacement warranty.
3. FK isn’t an ethical company.

Half an hour back I called up FK and told them that one of the two heaters (used in Convection mode) isn’t working in the microwave. I explained how I checked that and asked for a replacement (within 30day). The guy refused saying that first I’ll have to call up Panasonic, have them check it and then have Panasonic write to FK that yes indeed their is a problem. It’s only after all this that they will offer me a replacement.
Probably, that guy (and all of you) will think that I did this to take revenge on them because they refused to give me updated invoice. I did not. Probably, it’s bad timing. I’ve already logged an online complaint with Panasonic to have their technician visit my place.

This raises a few questions:
1. What is the point of 30 day replacement guarantee if customer has to call up Manufacturer? It’s pointless. The only purpose of offering this guarantee is that a customer shouldn’t get into hassle of dealing with manufacturer right at the beginning. FK wants customer to have a good experience. Asking things like this is as good as not offering this service.
2. If I call Panasonic and they find it a genuine problem, why would they bother writing to FK so that I get a replacement? Do you think getting something in written from one company to another is a piece of cake?
3. If Panasonic find the problem genuine, they will probably repair or replace the heater itself, throwing FK totally out of picture since it’s in warranty.
4. Even if customer is lying about the whole thing, they should go ahead and honour their policy. That will show their policies are for real and they truly care for customer. All this will cost them is a few extra bucks in shipping but get them happy customer who’ll provide more business in future. Do you sense anywhere in all this that they care for customer?
5. My first product from FK was a Hair Clipper worth 3k. This was a good product but I wanted to check what would have happened if I had gotten a bad one by chance, would I have ended up paying for shipping it back? So, I called them at that time to ask for a replacement and reverse pickup. They agreed. I don’t know if that is a policy they go by but I wanted to find out so I faked by telling that I got a physically damaged product. They logged complaint for another product but then I cancelled it immediately because I was just checking. What do I get by making them pay for shipping unnecessarily? Nothing.

There is a famous proverb that suits FK, “Among the blind, the squinter rules”. Not sure if that’s the correct one, not too good with proverbs and stuff. lol.

even for offline buying dealer will tell u to take ur product to service centre so no diffnt..

rajdesidime wrote:

even for offline buying dealer will tell u to take ur product to service centre so no diffnt..

Yes, but then they don’t lure you into buying saying they offer a 30 day thing. So, customers’ expectations are set right at the very beginning.

f*ck FK if they r asking u to get the microwave checked by panasonic.
Those illiterate cc guys just think that the customer is an A$$ who will do what they say.

Aur us bande ki to khaas khichanyi kar jisne ye kaha ki panasonic se check karao.

I too have lost trust in Flipkart these days. The last three books I bought were pirated copies which cheap paper and print.
If this is the case of books (based on which they built the trust), I cannot trust them in matters of electric/electronic/computer items on which we spend so high at FK just for that trust.
My friend bought a Victorinox 7 tool swiss army knife, but that was also a duplicate. But atleast they accepted the return in that case.

buddyisin wrote:

rajdesidime wrote:

even for offline buying dealer will tell u to take ur product to service centre so no diffnt..

Yes, but then they don’t lure you into buying saying they offer a 30 day thing. So, customers’ expectations are set right at the very beginning.

exactly,
but buddy your points more or less applies to all online merchants,
u have already committed to shop online from international portals only not any fk thing,

so thanks for sharing the views, but we are not so much QUALITY concerned, so easily lured by the discounts.

@buddy

itne din kahan the, agar apne kuch timpy se khareeda hota to zarror lets band bazaye ho jata.

buddyisin wrote:

There is a famous proverb that suits FK, “Among the blind, the squinter rules”. Not sure if that’s the correct one, not too good with proverbs and stuff. lol.

I don’t know if it is proverbially right. But you are right about Indian market. When there are stores which are run by blind idiots, we can only be consoled that FK is run by squinters/cataracts. This is what I point out from the very beginning.;-}

About your issue… Bro, you started with one thing and you end up writing something else. Your first post talks about invoice date/warranty period being affected which anyone would say is not a big matter at all.
But your latest post talks about something else altogether. It’s about flipkart’s 30 days replacement guarantee. And what you have raised here is a genuine issue and is not expected from FK. They seem to have changed their policies, of late. This was not the case when I bought an iron from them a year ago. Well, it looks like their reputation is going down the drain.
Thanks for bringing this to our notice. We will be very cautious while shopping with them the next time.

well…its india…not an american or european country where standards are high…at the end..after reading ur experience…i lost faith in fk ..i have never purchased from.them..but i wont do it either..poor price..poorer after sale service..so no use in paying premium…

My small contribution to this thread: Removed one red face.

Karma to you for bringing out the real issue. ( though I know this does not mean anything to you. )

As I asked before, where did those red faced guys get educated? I seriously want to know.

Maithreya wrote:

My small contribution to this thread: Removed one red face.

Karma to you for bringing out the real issue. ( though I know this does not mean anything to you. )

As I asked before, where did those red faced guys get educated? I seriously want to know.

we indians are used to be fcked up…on one hand brands like appllle are still making profit by dumping ifone 3gs in india..n we poor indians buy like as if its v3rtu !!

at the end…chalta hai ..courtsey discover : bajaj

Maithreya wrote:

My small contribution to this thread: Removed one red face.

Karma to you for bringing out the real issue. ( though I know this does not mean anything to you. )

As I asked before, where did those red faced guys get educated? I seriously want to know.

we indians are used to be fcked up…on one hand brands like appllle are still making profit by dumping ifone 3gs in india..n we poor indians buy like as if its v3rtu !!

at the end…chalta hai ..courtsey discover : bajaj

tusharsethi90935 wrote:

at the end…chalta hai ..courtsey discover : bajaj

Hamara Bajaj…

buddyisin wrote:

This is regarding the Panasonic Microwave that I ordered from Flipkart (FK) on March 1st 2013, received the product on March 5th. The invoice I received mentions date of order as March 1st (which is correct). No where on the invoice does it mention date of receipt. I will get Panasonic warranty based on Proof of Purchase (PoP) which has only date of order. If the warranty is for one year then I will get warranty upto Feb 28 2014 from Panasonic. Ideally, the warranty commences when customer receives the product. In my case, it is March 5th.

I requested FK for another invoice with date of receipt but they said that per their company policy they can’t alter the contents of invoice to mention new date. I’m set to lose 4 days of warranty because of Flipkart.

In my case, it’s only 4 days but I’ve seen too many posts here by people mentioning that a month has gone by and they haven’t received the product after multiple followups. This is applicable to all other shopping sites. If you get a product one month after order date, you’ll lose one month on warranty totally because of seller’s fault. As a customer it’s my right to ask for proper invoice so that I get proper warranty.

This is what I’ll do from now on:

If I order from FK, I’ll order COD, check the invoice first thing on product arrival. If it doesn’t mention the date of arrival (which it won’t for sure), I’ll send it back. Let the company lose money on shipping even if it’s their in house facility. Usually they have invoice inside the packaging, that’s another reson to send the product back because they won’t allow you to open the package to check invoice. How many loopholes FK has, interesting.

This post is just to share my experience with you guys. You should also insist on correct invoice even if the shipping time is just 2 days. You never know when the product will fail. Sometimes it so happens that the product fails in last 1-2 days of warranty. I’ve heard many real life stories of such cases.

Thanks for reading.

You are right bro as I also feel the same pinch. Lost warranty of 15 days on my LED because of shipping time.

Then some innovative mfg. has to give the clause of adding the warranty for the transit period as addition to cover the shipment period for online retailers,
can anybody tell what are the international best practices in this regard ?