This is regarding the Panasonic Microwave that I ordered from Flipkart (FK) on March 1st 2013, received the product on March 5th. The invoice I received mentions date of order as March 1st (which is correct). No where on the invoice does it mention date of receipt. I will get Panasonic warranty based on Proof of Purchase (PoP) which has only date of order. If the warranty is for one year then I will get warranty upto Feb 28 2014 from Panasonic. Ideally, the warranty commences when customer receives the product. In my case, it is March 5th.
I requested FK for another invoice with date of receipt but they said that per their company policy they can’t alter the contents of invoice to mention new date. I’m set to lose 4 days of warranty because of Flipkart.
In my case, it’s only 4 days but I’ve seen too many posts here by people mentioning that a month has gone by and they haven’t received the product after multiple followups. This is applicable to all other shopping sites. If you get a product one month after order date, you’ll lose one month on warranty totally because of seller’s fault. As a customer it’s my right to ask for proper invoice so that I get proper warranty.
This is what I’ll do from now on:
If I order from FK, I’ll order COD, check the invoice first thing on product arrival. If it doesn’t mention the date of arrival (which it won’t for sure), I’ll send it back. Let the company lose money on shipping even if it’s their in house facility. Usually they have invoice inside the packaging, that’s another reson to send the product back because they won’t allow you to open the package to check invoice. How many loopholes FK has, interesting.
This post is just to share my experience with you guys. You should also insist on correct invoice even if the shipping time is just 2 days. You never know when the product will fail. Sometimes it so happens that the product fails in last 1-2 days of warranty. I’ve heard many real life stories of such cases.
Thanks for reading.