freecharge all balance gone on 28.2
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Anyone else faced this ? all the balance in freecharge wallet got utilized by some unauthorized transaction at payubiz on 28 feb ? Now freecharge support says it can’t help
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May be happening with only those who used freecharge on zaggle site recently
I’m also face unauthorized transaction at payubiz
Voila! Your payment is successful
Feb 28,2018
Hi Deepak,
You have successfully made a transaction of Rs. 2070 from your
FreeCharge account at PayU Biz.
The message seems to be authorised. Because, there is an offer running on payumoney by paying through freecharge. If your freecharge account is logged into a browser somewhere it could be easy to use your account there on the offer. So all you have to do is, check for the transaction id ,payment id and the merchant details in your email which is linked to your freecharge account. With those details you can enquire with the payubiz.
Dear Deepak,
Thank you for your patience. This is with reference to your email dated 28-02-18.
At the outset, we apologize for the inconvenience caused. As per our internal investigation, the reported transaction (order ID: 6KYPoZOzAMNjc7_6793642435_1WPIN1) has been processed successfully at our end. This transaction has been processed towards the merchant PayU Biz, after successful authentication by providing your email/mobile number and password. Amount which was utilized, cannot be reversed /cancelled as the said transaction was successful.There are chances, that you might have recently downloaded or used unauthorized/suspicious mobile application/website on the computer/mobile phone and used similar login credentials of Freecharge for these unauthorized/suspicious mobile application/websites. We request you to kindly refrain from such activity since this may lead to unauthorized access to your Freecharge account.
Also, we request you to refrain from sharing your confidential details like card number, card expiry date, CVV, one time password (OTP), Mpin, password with anyone when you receive any unsolicited calls, SMS or email seeking these details. This could lead to fraud as Freecharge will never ask for these details.Your understanding in this matter is highly appreciated.
Regards,
Dispute Management Team
Exactly same reply they gave to me
I am thinking of logging a consumers forum complaint against freecharge with twitter posts etc
Freecharge won’t be able to help you. You have PayU biz id – write to them. Citing fraud, you’ll have to make them share details of merchant – zaggle etc. Then follow up with merchant with all details. Mail and call both If it’s Zaggle, you can cancel the order. And money will be reversed into your freecharge account. Dont forget to change your freecharge password into a strong one. ATB
PS – Act fast as it’s almost a week since txn
i don’t have account or id with PayU biz.
He wants to say order id or transaction id.
Dear Deepak,
Greetings from PayUmoney!!
Please be informed that PayUmoney is a payment aggregator who helps merchants and customers to do online transactions. We settle the amount to the merchant after every successful transaction. The only merchant is responsible for delivery of product & services and provides refund/replacement.
Further, the said payment ID 180866514 is successful. We request you to contact the merchant (PRO GAMING PRIVATE LIMITED) regarding the refund/cancellation/services at the below contact details:
Email Id- [email protected]
Note:- We would suggest you to raise your dispute to the Cyber crime team in case of any suspicious fraudulent transaction.
Feel free to get back to us for any other clarification.
Regards,
Happy Bansal
PayU Team.
Exactly same reply I received, have mailed at [email protected] also asking for details of this transaction
My balance also gone and when i asked who did this they say you only shared otp and now we cant reverse the transaction. I am not even able to login into my account. @admin please bann frecharge, its looting people like reliance used to do.
Yes, what else is a fraud transaction , it seems authorized to the provider but is not really authorized
I got to know many more people impacted, this scam could have been in hundreds of users
Dear all
The code has already been utilized by the customer. please check the below of customer details. Please check the attach file of customer Id Proof.
We cant REFUND THE MONEY.
Regards,
Santhosh
GamerMall Team!
Order ID: #43641
Store Name: ProGaming Pvt Ltd
Store Url: https://gamerma...n/
Customer: Maxim Sheyanov
Customer Group: Default
E-Mail: [email protected]
E-Mail: [email protected]
Telephone: +7 987 957-81-97 (Whtassup Number)
Telephone: 84218584739
Total: Rs.2,070.00
Order Status: Delivered
IP Address: 46.0.153.169
IP Address: 5.164.180.238
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36
Is freecharge server hacked by some one in russia (+7 )
I would also suggest if @admin can block freecharge, this security lapse is serious
wtf !
From its inception FC doing serious security threats to users 
Why don’t they hire Scripters from DD forums 
There were many victims on 28th Feb
I have also faced same issue for 150 Rs trans to same Gamer merchant.I have dropped mail to the Freecharge and payu team immediately and they are investigating on that.Lets see what they will reply.
Ask FreeCharge about their Chargeback process or transaction dispute process.
Also, post your complaint here https://consumerhelpline....in
Have logged complaint
No, I Have Balance Availabe In All My Accounts.