Friends... Please help me to deal with snapdeal

Friends,

I ordered an LG mobile from snapdeal in Jan. On receiving the item, I found it defective. Immediately contacted snapdeal support who asked me to take it to the service centre and then let them know what the issue was.

The service person told me it had some manufacturing defect but as it was bought outside the city limits, he could not give a DoA (Dead on Arrival) certificate. When I told snapdeal of this, they said they cannot do anything without a DoA. So I somehow got the number of LG service manager for my area and contacted him. He finally arranged for a DoA after many follow up calls and visits to the service centre.

Then I sent the mobile sealed with a DoA back to snapdeal for which they assured me they would get a replacement mobile. Three days after receiving the mobile, they said they would arrange for a new mobile in a week’s time. After two weeks, one of their executives called me and apologized for the delay and added that the mobile was ready for dispatch and would be delivered to me in 2 days.

One week after that, he called me again this evening and said that he would initiate refund as they could not get the item. When I asked him what happens to the effort, time and money I put in to get that DOA certificate, he said he could not do anything about that. When I asked for some compensation for all that, he bluntly said it was not in their company policy to do so.

Is there any way to screw them tight and get some compensation for all the money, energy and time I spent in getting that certificate and also for the reason that they told me so many lies throughout which makes me feel very bad? Please post your suggestions.