Have you also noticed this with Amazon Customer Care?
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Earlier one customer care executive used to quickly solve our query and send feedback link afterwards.
Now if you chat with any cce, he or she will try to dodge around and persist to arrange for a callback from another agent. And both of them will send feedback link. So much tricks for their Annual Performance Evaluation?? 😁
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https://www.desidime.com/discussions/have-you-also-noticed-this-with-amazon-customer-care?page=1#post_5688342
I have never given a feedback till today 
https://www.desidime.com/discussions/have-you-also-noticed-this-with-amazon-customer-care?page=1#post_5688831
Yes true too much callbacks 
And now the quality of the cce’s have degraded a lot 
They struggle to speak/write proper English 
Sometimes I feel as if I’m the cce helping the actual cce
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They are encouraging their colleagues to get. higher ratings for them too.