HDFC Bank charges Rs100 per quarter for accessi...

HDFC Bank charges Rs100 per quarter for accessing 'by-invite-only' feature!

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HDFC Bank charges Rs100 per quarter for accessing ‘by-invite-only’ feature!

Several customers are venting their ire over what they call as ‘unethical’ banking by HDFC Bank, India’s largest private sector lender by assets. Karthik Srinivasan, an old customer of the Bank highlighted the issue in his blog post, which has gone viral on the social media. Karthik and other HDFC Bank customers are opposing the invite only program that they claim, “unethically assumes that you are already in and are willing to pay for it”. Unless a customer reads the entire mail and opts out from this offer, she would be charged Rs100 per quarter for availing the Virtual Relationship Manager (VRM) feature.

Here is what Karthik wrote in his blog post (http://beastoftraal.com/2017/02/01/hdfc-banks-i...)…

My first salary was credited to a HDFC bank account. In New Delhi. I have since had HDFC accounts—salary, personal, home loan, car loan, you name it—for over 2 decades.

Now, I’m not adding these details to sentimentalize this post. (Oh well, that first salary part is a bit maudlin, I accept!). The point is, there’s way too much banking between me and HDFC that I can’t wash them off if the need arises and move to another bank, without a lot of wasted time and effort.

Let me explain what the problem is, first.

I received a mail from HDFC Bank on January 30th. The subject said, “Dear Karthik Srinivasan, Welcome to HDFC Bank Preferred Banking Programme!”

I get at least 2-3 emails from HDFC every week. All of them ensure that they call me a ‘preferred’ banking customer. This has been going on for over 2-3 years, if I recall right. Now, I have no idea what this ‘preferred’ banking entails. I’m totally open to the possibility that I was shown a laundry list of fine print when this account was opened and I may have signed it too.

Anyway, I opened the mail curiously, to know why I’m being welcomed into something that I’m adequately a part of. This was the entirety of that mail.

https://cdn0.desidime.com/attachments/photos/458343/medium/39619571486643425_hdfc1.png?1486964836

Crux: an invite-only virtual relationship manager has been assigned to me.

My first thought: Oh great! The once-every-2-years that I actually call someone from HDFC bank can be slightly more easier now!

Then, I notice this.

https://cdn0.desidime.com/attachments/photos/458344/medium/39619571486643447_hdfc2.png?1486964840

What?

Let me deconstruct that.

I was enrolled into this ‘program’ in January 2016. After a year of being in the program that I did not ask to be enrolled into and have no recollection of being in (I did check my emails from 2015, in December, and 206, in January and February, as also emails from HDFC when I had opened this account), I will, from now on, be charged Rs.100 per quarter to be in this program.

And, service tax extra.

What cheesed me off is not the nominal amount. It was,

https://cdn0.desidime.com/attachments/photos/458345/medium/39619571486643468_hdfc3.png?1486964842

This is an opt-out program.

So, I clicked on the link and performed the 2 actions needed to unenroll myself out of this invite-only program that presumes I’m already in.

So, I clicked on the link and performed the 2 actions needed to unenroll myself out of this invite-only program that presumes I’m already in."/>

In simple terms it means, HDFC depends on a customer’s action to not charge him/her. The usual, sane and honest method is, ‘HDFC depends on a customer’s action to charge him/her’. It means HDFC seeks consent to charge a customer. What they are doing is seeking consent to not charge a customer.

In other words, HDFC depends on the customer to,
1. open the mail,
2. read through the contents,
3. notice a way to opt-out,
4. click the opt-out link,
5. choose ‘No’ as confirmation and
6. submit the form
… to not charge him/her.

If the customer doesn’t perform even one of the above 6 tasks, he/she will be charged.

To make it even more explicit, HDFC presented me with the following:
“I, Karthik Srinivasan, agree to pay Rs.100 (plus service tax) per quarter towards the Virtual Relationship Management Programme. Unless I click on the button below to indicate my preference not to be part of this program, I’d be charged for this service.”

This is clearly unethical and devious.

It particularly hits home for me because I was in Flipkart, handling their corporate communications when they faced a similar issue. Back in 2012, when Flipkart launched the ‘save credit card’ feature (where customers have an option of saving their credit card details for easy payment in the future) after getting a PCI-DSS certification, they rolled out the feature where the check-box for saving the card is checked, by default. This is a classic opt-out tactic that is known to increase sign-ups/uptake of whatever program you are running.

It means, customers, who are previously unaware that Flipkart had a ‘save-card’ feature now need to take note of this feature and uncheck that box to opt out of this feature. In other words, Flipkart had pre-decided that customers want to be a part of it. And unless a customer explicitly asks not be part of it (by unchecking the box), they will continue to be part of this.

After this service was launched, there was a lot of hue and cry about Flipkart’s unethical practice in rolling out this feature. What was truly admirable, back then, was the fact that Flipkart not only acknowledged this error in judgement and set right the process (to opt-in; that is, give customers an unchecked box and let them exercise the option to be a part of this program, or not), but they also blogged about both the error and the reason why they changed it. Here is the blog, from 2012.

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HDFC Bank charges Rs100 per quarter for accessing ‘by-invite-only’ feature!
Moneylife Digital Team
09 February 2017 50

Several customers are venting their ire over what they call as ‘unethical’ banking by HDFC Bank, India’s largest private sector lender by assets. Karthik Srinivasan, an old customer of the Bank highlighted the issue in his blog post, which has gone viral on the social media. Karthik and other HDFC Bank customers are opposing the invite only program that they claim, “unethically assumes that you are already in and are willing to pay for it”. Unless a customer reads the entire mail and opts out from this offer, she would be charged Rs100 per quarter for availing the Virtual Relationship Manager (VRM) feature.

UPDATED on 10 Feb 2017 to add response from HDFC Bank to Karthik (in the end)

Here is what Karthik wrote in his blog post (http://beastoftraal.com/2017/02/01/hdfc-banks-i...)…

My first salary was credited to a HDFC bank account. In New Delhi. I have since had HDFC accounts—salary, personal, home loan, car loan, you name it—for over 2 decades.

Now, I’m not adding these details to sentimentalize this post. (Oh well, that first salary part is a bit maudlin, I accept!). The point is, there’s way too much banking between me and HDFC that I can’t wash them off if the need arises and move to another bank, without a lot of wasted time and effort.

Let me explain what the problem is, first.

I received a mail from HDFC Bank on January 30th. The subject said, “Dear Karthik Srinivasan, Welcome to HDFC Bank Preferred Banking Programme!”

I get at least 2-3 emails from HDFC every week. All of them ensure that they call me a ‘preferred’ banking customer. This has been going on for over 2-3 years, if I recall right. Now, I have no idea what this ‘preferred’ banking entails. I’m totally open to the possibility that I was shown a laundry list of fine print when this account was opened and I may have signed it too.

Anyway, I opened the mail curiously, to know why I’m being welcomed into something that I’m adequately a part of. This was the entirety of that mail.

Crux: an invite-only virtual relationship manager has been assigned to me.

My first thought: Oh great! The once-every-2-years that I actually call someone from HDFC bank can be slightly more easier now!

Then, I notice this.

What?

Let me deconstruct that.

I was enrolled into this ‘program’ in January 2016. After a year of being in the program that I did not ask to be enrolled into and have no recollection of being in (I did check my emails from 2015, in December, and 206, in January and February, as also emails from HDFC when I had opened this account), I will, from now on, be charged Rs.100 per quarter to be in this program.

And, service tax extra.

What cheesed me off is not the nominal amount. It was,

This is an opt-out program.

So, I clicked on the link and performed the 2 actions needed to unenroll myself out of this invite-only program that presumes I’m already in.

In simple terms it means, HDFC depends on a customer’s action to not charge him/her. The usual, sane and honest method is, ‘HDFC depends on a customer’s action to charge him/her’. It means HDFC seeks consent to charge a customer. What they are doing is seeking consent to not charge a customer.

In other words, HDFC depends on the customer to,
1. open the mail,
2. read through the contents,
3. notice a way to opt-out,
4. click the opt-out link,
5. choose ‘No’ as confirmation and
6. submit the form
… to not charge him/her.

If the customer doesn’t perform even one of the above 6 tasks, he/she will be charged.

To make it even more explicit, HDFC presented me with the following:
“I, Karthik Srinivasan, agree to pay Rs.100 (plus service tax) per quarter towards the Virtual Relationship Management Programme. Unless I click on the button below to indicate my preference not to be part of this program, I’d be charged for this service.”

This is clearly unethical and devious.

It particularly hits home for me because I was in Flipkart, handling their corporate communications when they faced a similar issue. Back in 2012, when Flipkart launched the ‘save credit card’ feature (where customers have an option of saving their credit card details for easy payment in the future) after getting a PCI-DSS certification, they rolled out the feature where the check-box for saving the card is checked, by default. This is a classic opt-out tactic that is known to increase sign-ups/uptake of whatever program you are running.

It means, customers, who are previously unaware that Flipkart had a ‘save-card’ feature now need to take note of this feature and uncheck that box to opt out of this feature. In other words, Flipkart had pre-decided that customers want to be a part of it. And unless a customer explicitly asks not be part of it (by unchecking the box), they will continue to be part of this.

After this service was launched, there was a lot of hue and cry about Flipkart’s unethical practice in rolling out this feature. What was truly admirable, back then, was the fact that Flipkart not only acknowledged this error in judgement and set right the process (to opt-in; that is, give customers an unchecked box and let them exercise the option to be a part of this program, or not), but they also blogged about both the error and the reason why they changed it. Here is the blog, from 2012.

HDFC is treading a far more dangerous ground. Flipkart did not charge money from people who forgot to opt out. They merely saved some data without explicit consent. HDFC, in this case, is going to take money from people who may have either ignored the mail, or forgotten to see the message about opting out in the mail. I’m fairly sure there are RBI guidelines that determine that any charge levied on the customer should be done after seeking explicit permission to do so. That is, after explaining to the customer that they are going to be charged for specific services. And not merely inform a customer that they’d be charged from now on for a service and only if they choose not to be part of it, will they be left alone without a charge.

The irony is that this HDFC mail starts by calling it an ‘invite-only’ service. The crucial point is that my option to decline the invite hinges on my opening and reading this email fully, and taking appropriate action.

I emailed HDFC Bank asking them why this is an opt-out and not an opt-in. I tweeted to them too. I got the following response after 2 days.

https://cdn0.desidime.com/attachments/photos/458346/medium/39619571486643518_hdfc5.png?1486964845

They have merely reiterated the status quo to me – that this is what it is, but hey, we did give you an option to get out of this scheme and about being charged. Tough luck if you didn’t read the mail.

You could ask me a question based on ‘caveat emptor’ (buyer beware), which says, ‘that the buyer alone is responsible for checking the quality and suitability of goods before a purchase is made’. The argument could be, I, as a customer, should be vigilant and alert enough to go through all communication from my bank and take note of the charges proposed to be levied on me and communicate my intent to agree or disagree appropriately. This is a fair argument, but let me present how it may look like, in the real world.

You enter your favorite, and usual cloth store. You try out 3-4 clothes and decide that you don’t like the fit and decide to try another store. As you walk out, the sales guy calls you back and says that you need to buy them. You ask him why. He says that the price tags in each of the clothing pieces you tried have a fine print that if you try them, you’d need to buy them too. That your trial amounts to a legal contract between the seller and buyer. This is opt-out. If it was opt-in, before you enter the trial room, a store person would have told you the rules and sought your consent.

If you have got this email, or recall being in something called ‘Virtual Relationship Management Programme’, please do check your email and take action based on your interest and intent.

So, considering all this, and the effort it’d take for me to close all my HDFC accounts and move to another bank, I’m not going that route. Instead, I’m going to try another route, to try and make HDFC take responsibility for this lapse in ethics and apologize, not just to me, but in public, to all their customers.

I’m going to share this blog every single day for the rest of the year – one day in the morning and the next, in the evening (and so on) on Twitter. And once every week on Facebook and LinkedIn for the rest of the year. I’ll tag relevant people to each tweet/post as necessary to ensure that it is read and understood by as many people as possible.

I’m very curious to see if my bank has an ethical stand on this issue at all.

UPDATE: The response sent by HDFC Bank to Karthik…

Dear Mr. Srinivasan,

Thanks for giving us the opportunity to clarify and apologies for the delay in responding.

With regard to your query, we’d like to humbly submit that the bank has been fair and transparent in the following:
a) giving the customer the opportunity to test the service for free for a year before levying any charges.
b) providing an opt-out facility for those who do not wish to avail of these services, which is in compliance with all regulatory requirements.
c) communicating the charges to customers at regular intervals, in the welcome letter and subsequently in their monthly statements.

You will also appreciate that the benefits of the programme far outweigh the nominal fee of Rs100 per quarter, which is in line with similar premium programmes available in the market. Here are some of the key benefits listed below:

1) A lifetime waiver on locker rentals
2) Preferential pricing for forex, loans and deposits
3) Waiver of non-maintenance charge of average monthly balance (AMB)
4) A dedicated Personal Banker (PB) / Relationship Manager (RM)
5) Unlimited usage of ATMs, both own and other bank
6) Free subscription to in-house e-magazine AAG, a specialised advisory on investments and stock reports
7) VRM- A platform to enhance customer experience and engagement through a 24*7 access to a Virtual Relationship Manager (VRM).

Trust, we have been able to clarify our stand adequately. Needless to say, the bank remains committed to the highest standards of ethics and business conduct.

28 Comments  |  
13 Dimers
Missing
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i have already been already going thru this nuisance. Firstly, without my permission and knowledge , they themselves upgraded my account to classic banking and after lot of argument they changed back. Now my wife account is automatically upgraded to VRM and fight is still going on to change it back. Further, you keep clicking to opt out but they never change it back.
I have started hating HDFC and feel Axis is best out of HDFC/ICICI/AXIS.

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Keeping aside any misleading or deceiving practices, no locker rental for 100 per quarter seems like a great deal. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

A2z1
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DealSeeker wrote:

Keeping aside any misleading or deceiving practices, no locker rental for 100 per quarter seems like a great deal. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

That’s free thing for Preferred Banking, for Classic Banking that is 25% discount in locker charges say around 1250
For Preferred banking, transfer charges were never there
For Imperia banking few more benefits get added
Basically these all were free as a part of account services but now they will charge for these benefits
By the way just spoke to my RM, he says not applicable for Salary Accounts https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

Stupendous man
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Gladly they haven’t done anything like that yet to me. But I feel I must prepare a list of choicest words ready for emails. https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

A2z1
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StupendousMan wrote:

Gladly they haven’t done anything like that yet to me. But I feel I must prepare a list of choicest words ready for emails. https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

Which account relationship do you have?
Emails have been sent to all customers

Stupendous man
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A2Zdeals wrote:

Which account relationship do you have?
Emails have been sent to all customers

Preferred for CA and I think classic for savings. Never bothered with extra features. I just scanned all emails in last two months, no mail of this sort. And I remember a lady calling me from the bank about a year back(IIRC) to tell me that she is my ‘personal relationship manager’.
@A2Zdeals

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StupendousMan wrote:

Preferred for CA and I think classic for savings. Never bothered with extra features. I just scanned all emails in last two months, no mail of this sort.

I received on 18th January
Search with Welcome to HDFC Bank Classic Banking Programme!

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A2Zdeals wrote:

Which account relationship do you have?
Emails have been sent to all customers

Same here yet no mails to me also bro@ classic cus.

Stupendous man
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A2Zdeals wrote:

I received on 18th January
Search with Welcome to HDFC Bank Classic Banking Programme!

None…did as soon I read the post. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

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DealSeeker wrote:

Keeping aside any misleading or deceiving practices, no locker rental for 100 per quarter seems like a great deal. https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif

Locker will be allotted depending on availability, so in reality you are not getting a locker for Rs 100/quarter

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A2Zdeals wrote:

By the way just spoke to my RM, he says not applicable for Salary Accounts https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

They are going to charge you. Keep checking you account statement. I was charged four times (not a salary account) even after getting written statement that I will not be charged.

A2z1
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jasonbx wrote:

Locker will be allotted depending on availability, so in reality you are not getting a locker for Rs 100/quarter

But still those who have lockers continue to reap benefits by paying 100/qtr
Not that bad otherwise charges are pretty high depending locker size

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Deal Subedar
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I never had any HDFC relationship. Most of my relationship is with ICICI and Axis. My wife had one HDFC acct about 10 years back, as her first salary account. After some unauthorised charges we closed that. Never touched anything of HDFC ever since, except Payzapp recently. HDFC is follows unethical practices.

64 18256 1 y
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panchabhut wrote:

I never had any HDFC relationship. Most of my relationship is with ICICI and Axis. My wife had one HDFC acct about 10 years back, as her first salary account. After some unauthorised charges we closed that. Never touched anything of HDFC ever since, except Payzapp recently. HDFC is follows unethical practices.

I have same opinion about ICICI. Do they give any extra facilities to their premium customers. All banks are same. It all depends on what experience one got with bank to hate it or like it

64 18256 1 y
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A2Zdeals wrote:

That’s free thing for Preferred Banking, for Classic Banking that is 25% discount in locker charges say around 1250
For Preferred banking, transfer charges were never there
For Imperia banking few more benefits get added
Basically these all were free as a part of account services but now they will charge for these benefits
By the way just spoke to my RM, he says not applicable for Salary Accounts https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

for preferred , lockers are available for 50%discount, classic, 25% discount and for imperia 100% discount. it used to be 50% on classic before

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vicks619 wrote:

I have same opinion about ICICI. Do they give any extra facilities to their premium customers. All banks are same. It all depends on what experience one got with bank to hate it or like it

For me clear transparent charges and ease of banking are more important than so called “extra” facilities. Nothing in this world comes free. So the so called “extra” facilities are also charged to you in some form or other. In the last 17 years, I had visited the branch only 5 times, out of which 1 time was for depositing old notes after demonetisation.
Also, they extended the best possible rate for Home Loan to me. Dont know whether I can count that as a “extra” facility.

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vicks619 wrote:

I have same opinion about ICICI. Do they give any extra facilities to their premium customers. All banks are same. It all depends on what experience one got with bank to hate it or like it

+1

A2z1
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vicks619 wrote:

I have same opinion about ICICI. Do they give any extra facilities to their premium customers. All banks are same. It all depends on what experience one got with bank to hate it or like it

I will share one story in brief from Mahabharata

Once Arjuna asked Shri Krishna, why poor gets poorer, why dont you provide wealth to them, why rich gets richer, why not make poor as rich
Krishna smiles & told will answer some other day

When in exile, Arjuna was accompanied by Shri Krishna
They were roaming in jungle & they needed stones so that they can cook food
Krishna sent Arjuna in particular side of jungle
Arjuna went & found 2 well, one was well built, another was half broken
He thought why to waste the good one & he broke the other one more & took back the stones
Then Krishna asked him why did he broke the broken one only
Arjuna said that was already good, so I took from broken one
Krishna smiled & told him that hope you got the answer to your question about why rich gets richer, poor gets poorer
The same tendency is in this world also
The one who has money keep making more money & the one who is poor keep struggling as world treats him like that

@panchabhut
@GoogleCA

Irony is the one who needs more privileges does not get it
The one who can afford to keep large amounts in bank to sustain preferred, imperia may not need those 5/10 Rs waiver on neft charges etc still they get it
The one who does small transfers gets hit as bank charges them
Same applies in case of Income Tax where salaried class pays maximum tax whereas business community shamelessly gets away easily

@Alpha.Barood
@gambitrite
@DealSeeker
@Plato
@blue wine

Xpgozhudfikom
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A2Zdeals wrote:

I will share one story in brief from Mahabharata

Once Arjuna asked Shri Krishna, why poor gets poorer, why dont you provide wealth to them, why rich gets richer, why not make poor as rich
Krishna smiles & told will answer some other day

When in exile, Arjuna was accompanied by Shri Krishna
They were roaming in jungle & they needed stones so that they can cook food
Krishna sent Arjuna in particular side of jungle
Arjuna went & found 2 well, one was well built, another was half broken
He thought why to waste the good one & he broke the other one more & took back the stones
Then Krishna asked him why did he broke the broken one only
Arjuna said that was already good, so I took from broken one
Krishna smiled & told him that hope you got the answer to your question about why rich gets richer, poor gets poorer
The same tendency is in this world also
The one who has money keep making more money & the one who is poor keep struggling as world treats him like that

@panchabhut
@GoogleCA

Irony is the one who needs more privileges does not get it
The one who can afford to keep large amounts in bank to sustain preferred, imperia may not need those 5/10 Rs waiver on neft charges etc still they get it
The one who does small transfers gets hit as bank charges them
Same applies in case of Income Tax where salaried class pays maximum tax whereas business community shamelessly gets away easily

@Alpha.Barood
@gambitrite
@DealSeeker
@Plato
@blue wine

Mujhe laga Krishna Ji bolenge Bhaag Arjun Bhaag!

Nice story. Munni likes it.

Missing
Deal Subedar
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Thanks for this thread. I just checked and I have received this f*in email on 9th Jan.

I am irritated about this – they had tried this last year on my account. After a complaint they had reverted the fees. Now, they have started this once again.

Is there any formal way to raise this “malpractice” by HDFC Bank to RBI directly? I would consider this under the clause of cheating by misusing their customer’s trust – sneaking in a charge by sending an email with charges mentioned at the bottom in grey fine print text.

How many of you agree that it is cheating? How can we raise a banking malpractice complaint on HDFC bank?

A2z1
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dealshunter wrote:

Thanks for this thread. I just checked and I have received this f*in email on 9th Jan.

I am irritated about this – they had tried this last year on my account. After a complaint they had reverted the fees. Now, they have started this once again.

Is there any formal way to raise this “malpractice” by HDFC Bank to RBI directly? I would consider this under the clause of cheating by misusing their customer’s trust – sneaking in a charge by sending an email with charges mentioned at the bottom in grey fine print text.

How many of you agree that it is cheating? How can we raise a banking malpractice complaint on HDFC bank?

its competitive pricing but can’t be called as cheating
nowhere they said that these services are lifetime free
the problem here is that once we are used to of such services e.g. free Jio or free Amazon Prime then we don’t like to pay
RBI has no role to play in this, RBI ombudsman may not sustain such complaints, still you can raise it if you wish so, its easy to write to them
But mind it, It’s bank’s product & pricing is their prerogative
It’s not breach of basic services, it is for special services which is product differentiator
So we may not like this action by them but one has to choose between paid good services or bad services

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A2Zdeals wrote:

its competitive pricing but can’t be called as cheating
nowhere they said that these services are lifetime free
the problem here is that once we are used to of such services e.g. free Jio or free Amazon Prime then we don’t like to pay
RBI has no role to play in this, RBI ombudsman may not sustain such complaints, still you can raise it if you wish so, its easy to write to them
But mind it, It’s bank’s product & pricing is their prerogative
It’s not breach of basic services, it is for special services which is product differentiator
So we may not like this action by them but one has to choose between paid good services or bad services

Well, how can it be competitive pricing? You are reading it completely wrong.

If I had opted for this offer OR have accepted the offer formally, then it has been agreed by me & can be considered for charging to me as competitive pricing (for now or for a lifetime – that is immaterial) or regular pricing.

In this case, I have never asked for this feature nor agreed to take up this “special feature” from their end. My signed terms & conditions have not changed.

The cheapness of their approach is trying to push it through by sending an email – with the charges sneaked in at the bottom. A responsible & ethical bank would’ve at least put up a web form for users to sign-up for the service if they want to (by understanding the extra charges they will bear).

A2z1
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dealshunter wrote:

Well, how can it be competitive pricing? You are reading it completely wrong.

If I had opted for this offer OR have accepted the offer formally, then it has been agreed by me & can be considered for charging to me as competitive pricing (for now or for a lifetime – that is immaterial) or regular pricing.

In this case, I have never asked for this feature nor agreed to take up this “special feature” from their end. My signed terms & conditions have not changed.

The cheapness of their approach is trying to push it through by sending an email – with the charges sneaked in at the bottom. A responsible & ethical bank would’ve at least put up a web form for users to sign-up for the service if they want to (by understanding the extra charges they will bear).

dear friend, I never supported their conduct or manner in which they have done & that was the very purpose of me posting this here
Only thing I am pin pointing is that push (asking us to opt-in) / pull (asking us to opt-out) either way they would not fall under RBI ombudsman
They covers levying of charges without adequate prior notice to the customer but here HDFC smartly conveyed via email though secretively
So understand first that what can be called as cheating / malpractice / breach of trust

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If it is opt-in then it makes sense but anything for which you have to opt-out is dangerous.. this is malpractice. If I have enrolled last year when it was free and I was told that you will b charged after an year and failed to opt out hen it is my fault. If I never shown interest in enrolling me and somebody has enrolled me at their wish snd charge me later saying you were enrolled is malpractice

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I have deleted the opt out mail. Anyway now to get rid of this Rs. 100 loss per quarter?

A2z1
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rajeevbhu wrote:

I have deleted the opt out mail. Anyway now to get rid of this Rs. 100 loss per quarter?

You have classic / preferred / imperia?
Talk to RM
Or in the interim shoot email to support @ hdfc bank.com

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A2Zdeals wrote:

I will share one story in brief from Mahabharata

Once Arjuna asked Shri Krishna, why poor gets poorer, why dont you provide wealth to them, why rich gets richer, why not make poor as rich
Krishna smiles & told will answer some other day

When in exile, Arjuna was accompanied by Shri Krishna
They were roaming in jungle & they needed stones so that they can cook food
Krishna sent Arjuna in particular side of jungle
Arjuna went & found 2 well, one was well built, another was half broken
He thought why to waste the good one & he broke the other one more & took back the stones
Then Krishna asked him why did he broke the broken one only
Arjuna said that was already good, so I took from broken one
Krishna smiled & told him that hope you got the answer to your question about why rich gets richer, poor gets poorer
The same tendency is in this world also
The one who has money keep making more money & the one who is poor keep struggling as world treats him like that

@panchabhut
@GoogleCA

Irony is the one who needs more privileges does not get it
The one who can afford to keep large amounts in bank to sustain preferred, imperia may not need those 5/10 Rs waiver on neft charges etc still they get it
The one who does small transfers gets hit as bank charges them
Same applies in case of Income Tax where salaried class pays maximum tax whereas business community shamelessly gets away easily

@Alpha.Barood
@gambitrite
@DealSeeker
@Plato
@blue wine

10 Lakh ke uper 30% tax lagta h jo garibo ke paas jata h https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif + Surcharge aur lga diya ab to 50 Lakh ke uper taki tum jaise Salary vale log ko 12 hazar ka fayda ho https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif hamare Surcharge Bharne se

+ Hum logo per wealth tax bhi lagta h koi idea h ?

Our company paying Taxes after that amount left we distribute dividend government also take tax on Dividend distribution and if dividend amount exceed 10 Lakh per year also tax

Triple Tax Y u hate people like us https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif If we do not pay who will feed poor people ??
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bluewine wrote:

10 Lakh ke uper 30% tax lagta h jo garibo ke paas jata h https://cdn1.desidime.com/assets/textile-editor/icon_confused.gif + Surcharge aur lga diya ab to 50 Lakh ke uper taki tum jaise Salary vale log ko 12 hazar ka fayda ho https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif hamare Surcharge Bharne se

+ Hum logo per wealth tax bhi lagta h koi idea h ?

Our company paying Taxes after that amount left we distribute dividend government also take tax on Dividend distribution and if dividend amount exceed 10 Lakh per year also tax

Triple Tax Y u hate people like us https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif If we do not pay who will feed poor people ??

The Finance Minister in his budget speech indicated the number of companies that declare less than 5 Lakh profit. Interesting percentage.

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