Help me fight against a fraud buyer on eBay (i sold my iPhone and got cheated)

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?

Yes, still has 8 months of warranty left.

Send invoice scan to ebay on [email protected]
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.

Generally ebay also wants to reject claims for high price products, just give them valid reason from their policies

which company router?

It was a tplink router. It costed him 5k and then again he didn’t even make a video when the buyer returned his product. He had put some old bsnl router instead of the tp-link router.

@ranjithsai01 wrote:

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?

Yes, still has 8 months of warranty left.

Send invoice scan to ebay on [email protected]
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.

Generally ebay also wants to reject claims for high price products, just give them valid reason from their policies

which company router?

It was a tplink router. It costed him 5k and then again he didn’t even make a video when the buyer returned his product. He had put some old bsnl router instead of the tp-link router.

TP link just need invoice copy , warranty is valid from that for 3 years

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?

Yes, still has 8 months of warranty left.

Send invoice scan to ebay on [email protected]
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.

Generally ebay also wants to reject claims for high price products, just give them valid reason from their policies

which company router?

It was a tplink router. It costed him 5k and then again he didn’t even make a video when the buyer returned his product. He had put some old bsnl router instead of the tp-link router.

TP link just need invoice copy , warranty is valid from that for 3 years

Yeah he sent a valid invoice copy he got from Amazon. Still ebay refused saying invoices are non-transferable. They told him that if he can get an invoice in the buyer’s name they can consider it. But amazon refused to issue another invoice with the changed name. So he just left it at that and only sells locally if he has to.

@ranjithsai01 wrote:

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?

Yes, still has 8 months of warranty left.

Send invoice scan to ebay on [email protected]
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.

Generally ebay also wants to reject claims for high price products, just give them valid reason from their policies

which company router?

It was a tplink router. It costed him 5k and then again he didn’t even make a video when the buyer returned his product. He had put some old bsnl router instead of the tp-link router.

TP link just need invoice copy , warranty is valid from that for 3 years

Yeah he sent a valid invoice copy he got from Amazon. Still ebay refused saying invoices are non-transferable. They told him that if he can get an invoice in the buyer’s name they can consider it. But amazon refused to issue another invoice with the changed name. So he just left it at that and only sells locally if he has to.

@ranjithsai01 wrote:

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@ranjithsai01 wrote:

@yogeshgemini wrote:

@raghupro wrote:

@yogeshgemini wrote:

any warranty left in phone?

Yes, still has 8 months of warranty left.

Send invoice scan to ebay on [email protected]
with all details , product under manufacturer warranty is not covered under ebay guarantee claims

Is it really possible? Because my friend also had a similar incident when he sold a router. The buyer claimed that he didn’t get an Invoice from the seller and also he claimed that warranty is non-transferable. Ebay went with the buyer saying warranty is non-transferable in case of used goods.

Generally ebay also wants to reject claims for high price products, just give them valid reason from their policies

which company router?

It was a tplink router. It costed him 5k and then again he didn’t even make a video when the buyer returned his product. He had put some old bsnl router instead of the tp-link router.

TP link just need invoice copy , warranty is valid from that for 3 years

Yeah he sent a valid invoice copy he got from Amazon. Still ebay refused saying invoices are non-transferable. They told him that if he can get an invoice in the buyer’s name they can consider it. But amazon refused to issue another invoice with the changed name. So he just left it at that and only sells locally if he has to.

That is why most of the resellers do mention that Bill will be on the seller’s name
As the buyer agreed to all the conditions of the listing, he cannot raise a claim
In the case of used items, it doesnt matter anyways

@yogeshgemini

Oh yes we could have done that. Missed it out, in fact we could have edited amazon invoice itself as they would have provided a pdf if we asked for it.

@raghupro You should definitely remember this if the seller tries to get smart saying non-transferable and stuff. Just tell ebay that you can get the invoice transferred to the sellers name or just make sure you cleverly mask your name on the invoice. Just tell them its an open invoice with serial/Imei and anyone can claim warranty.

@ranjithsai01 wrote:

@yogeshgemini

Oh yes we could have done that. Missed it out, in fact we could have edited amazon invoice itself as they would have provided a pdf if we asked for it.

@raghupro You should definitely remember this if the seller tries to get smart saying non-transferable and stuff. Just tell ebay that you can get the invoice transferred to the sellers name or just make sure you cleverly mask your name on the invoice. Just tell them its an open invoice with serial/Imei and anyone can claim warranty.

Sure will do. Moreover, Apple doesn’t care about invoice/bill etc. All the want is the serial number of the device to check in their database.

even I once faced a problem similar to this
Buyer was very clever and somehow managed to get the courier held up at the local office for a few days
Raised a claim once the delivery date was over and later picked up the courier as well

This thread is full of information, polishing up knowledge.

@ranjithsai01 wrote:

@yogeshgemini

Oh yes we could have done that. Missed it out, in fact we could have edited amazon invoice itself as they would have provided a pdf if we asked for it.

@raghupro You should definitely remember this if the seller tries to get smart saying non-transferable and stuff. Just tell ebay that you can get the invoice transferred to the sellers name or just make sure you cleverly mask your name on the invoice. Just tell them its an open invoice with serial/Imei and anyone can claim warranty.

Bro
Masking names on invoice is a bad idea
For used mobiles, there won’t be any such thing like invoice on buyers name

In fact even for new mobiles there won’t be any such issue. When I joined eBay in April 2015, I sold 3 mobiles which I won from various Twitter contests and events.
eBay flagged my account and asked me for source, I had to send them Twitter messages and Bloggers mind invoices to [email protected]
Obviously everything is under my name
Guess what my account got unblocked within a day or two with apologies from eBay

@raghupro wrote:

@DealSeeker wrote:

@raghupro Although I have no personal experience to help you with this, I am tagging one dimer who is an eBay powerseller.

@yogeshgemini

Thanks man. Hope to get some help.

So I got call from the claims officer. Explained him the whole scenario. In the asked him to request the buyer to furnish a service report from Apple that has the serial number mentioned on it.

Also made a request to ensure that his payment is kept on hold until my phone reaches me in case I loose the case and he returns the phone to me.

I told the claims officer that I will ensure to record a video right from the moment the courier guy reaches my doorstep until I am ensured that it is my phone that was sent back to me.

@aakashasaj wrote:

This thread is full of information, polishing up knowledge.

+1

Back home and here is the update.

I got a call from the claims department (Mr. X). Luckily X was quite well versed with the issue and was very patient in listening to my side of the story.

From what I understand from X it seems the buyer said I sent a dead phone and no invoice too. I told X that I emailed the invoice to the buyer and asked him to check his emails, I actually sent the invoice to eBay as well for reference so asked X to check the emails received from my registered email ID.

I explained complete story on how iCloud works and I have a proof that I disabled iCloud on day of dispatching courier and the other proof I had, which I already sent to eBay too.

In the end I made one request. I told X that even if the transaction is reversed and the buyers ships back the phone to me I have no issue at all but at the same time I asked X to not issue a refund until the phone reaches me and I verify that it is my phone. I told X that from the moment the courier guy reaches my home and till I verify the serial number on the back of the device (or inside if it powers on) I will record the video and send it as a proof if there is any issue. Mr. X seems to have obliged and said that he will definitely ensure that refund is not processed till the phone reaches me and I confirm.

Fingers crossed yet again!

@raghupro don’t worry, that guy will never reply ebay back if they had asked the proof. #BelieveThat

any revert from Ebay… or from the buyer ???

olx peh bech doh would have been a better option
Just joking
Hope ebay has sorted things out

The buyer was initially given 3 days time (until 27th March 2016) to send proof that the device I sent was a faulty one and he failed to furnish the proof. Now eBay’s claims officer extended the date further to 30th March 2016 for the buyer to send proof. So waiting for the next update guys.

@Utsav wrote:

Since its ebay, it would most probably be a win-win situation for both buyer and seller. Ebay at last would pay you and the buyer would also be compensated on the other hand.

no bro now ebay got very smart ,
he may disable the buyer account if found guilty .
In this case ebay will ask some pics from the buyer and will check them , they will call the seller , the seller can contradict that the phn i send is correctly working .
same thing happened with me , the seller send me defective battery , after 3 months of regular calling to ebay , they refunded me but after few days again called me to send the battery back to seller and i send it .

@ranjithsai01 wrote:

@yogeshgemini

Oh yes we could have done that. Missed it out, in fact we could have edited amazon invoice itself as they would have provided a pdf if we asked for it.

@raghupro You should definitely remember this if the seller tries to get smart saying non-transferable and stuff. Just tell ebay that you can get the invoice transferred to the sellers name or just make sure you cleverly mask your name on the invoice. Just tell them its an open invoice with serial/Imei and anyone can claim warranty.

Don’t do illegal things, editing invoice will get you in trouble…

@raghupro wrote:

The buyer was initially given 3 days time (until 27th March 2016) to send proof that the device I sent was a faulty one and he failed to furnish the proof. Now eBay’s claims officer extended the date further to 30th March 2016 for the buyer to send proof. So waiting for the next update guys.

When you are selling brand new goods with manufacturer warranty >> Use Ebay marketplace
If you sell used good >> Always prefer OLX/QUIKR

Once i sold Samsung Galaxy Ace on ebay (Used one), i was damn lucky buyer confirmed the delivery on same day and left positive feedback

@Navneet wrote:

@raghupro wrote:

The buyer was initially given 3 days time (until 27th March 2016) to send proof that the device I sent was a faulty one and he failed to furnish the proof. Now eBay’s claims officer extended the date further to 30th March 2016 for the buyer to send proof. So waiting for the next update guys.

When you are selling brand new goods with manufacturer warranty >> Use Ebay marketplace
If you sell used good >> Always prefer OLX/QUIKR

Once i sold Samsung Galaxy Ace on ebay (Used one), i was damn lucky buyer confirmed the delivery on same day and left positive feedback

I generally sell it on OLX/Quikr itself but for my iPhone I wasn’t getting a good price on OLX/Quikr so tried eBay.

@raghupro wrote:

@Navneet wrote:

@raghupro wrote:

The buyer was initially given 3 days time (until 27th March 2016) to send proof that the device I sent was a faulty one and he failed to furnish the proof. Now eBay’s claims officer extended the date further to 30th March 2016 for the buyer to send proof. So waiting for the next update guys.

When you are selling brand new goods with manufacturer warranty >> Use Ebay marketplace
If you sell used good >> Always prefer OLX/QUIKR

Once i sold Samsung Galaxy Ace on ebay (Used one), i was damn lucky buyer confirmed the delivery on same day and left positive feedback

I generally sell it on OLX/Quikr itself but for my iPhone I wasn’t getting a good price on OLX/Quikr so tried eBay.

@Navneet wrote:

@raghupro wrote:

@Navneet wrote:

@raghupro wrote:

The buyer was initially given 3 days time (until 27th March 2016) to send proof that the device I sent was a faulty one and he failed to furnish the proof. Now eBay’s claims officer extended the date further to 30th March 2016 for the buyer to send proof. So waiting for the next update guys.

When you are selling brand new goods with manufacturer warranty >> Use Ebay marketplace
If you sell used good >> Always prefer OLX/QUIKR

Once i sold Samsung Galaxy Ace on ebay (Used one), i was damn lucky buyer confirmed the delivery on same day and left positive feedback

I generally sell it on OLX/Quikr itself but for my iPhone I wasn’t getting a good price on OLX/Quikr so tried eBay.

Okay, no problem buddy, ebay claim department has improved now. Furthermore you may also put restrictions on buyer to block certain fraudulent buyers buying your products.

This was one thing I wasn’t aware of man, I should have been more careful. Anyways, let me be patient for a few more days and see how things will turn out to be.

Will keep you guys updated

Update:

The claim made by the buyer as been rejected as he did not provide any proof that the phone I sent was not working even after extending the deadline twice.

The buyer never confirmed that the product has been received by him on eBay so I have to wait for 2 more days for auto confirmation of the shipment receipt and then to initiate the payment process.

@raghupro wrote:

Update:

The claim made by the buyer as been rejected as he did not provide any proof that the phone I sent was not working even after extending the deadline twice.

The buyer never confirmed that the product has been received by him on eBay so I have to wait for 2 more days for auto confirmation of the shipment receipt and then to initiate the payment process.

Finally Your problem has been solved . Now enjoyy..

The purchase got auto confirmed on eBay today morning but the remittance details are yet to be updated in Account Balance in My PaisaPay. Hopefully the details will be update in Account Balance today and will be able to get the remittance tomorrow (Monday) else it will happen on Thursday

Looks like the transaction is almost successful, fingers crossed!

Will write a consolidation post on what new sellers need to take care of and at the same time my two cents for buyers too.

Frm seller to writer

that why i m suggesting people to make full HD 4k video of packing and shipping….

that why i m suggesting people to make full HD 4k video of packing and shipping….