JIO call drop on Android 6

JIO call drop on Android 6

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Deal Cadet
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Hi,
i was facing too many call drop on my 3 phone in family and other caller getting my number mostly unreachable.
so i raised complain to Jio.
Jio executive gave solution that you have phone with Android 6 and its not supported by JIO VoLte. so update to Android 7.

Later i received this SMS:
Dear Customer,
Further to your Complaint number SR00000xxx we find that your device software needs an urgent upgrade. Please follow this path to upgrade : Settings→About Phone→Software Updates→Update Now. If your problem still persists, or you need any further support, please call us on 199 or write to [email protected].
Thank You,
Team Jio

i have 3 phone 1.Redmi 3s, 2.Redmi 4A, 3.Redmi note 3
and still Android 7 is not released by MIUI.

any one facing such issue?

26 Comments  |  
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Shopping Friend
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https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif jio jio jio… well jio works well on android 6.0 that person may be using 4 or 5 version
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Deal Cadet
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firstly it is not call drop but network binding/logging of redmi/mi. I m also facing same problem with rn3 but my next door neighbor has moto and he never goes out of reach. wen i realize problem then i put phone on airplane mode for a while and after that it works…i think redmi is not changing bands as some times jio band changes between 40/3/5. i am facing same problem with unlocked airtel 4g router. to bring back connectivity i need to switch off and switch again whereas jiofi always work.

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Deal Cadet
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dearajay wrote:

firstly it is not call drop but network binding/logging of redmi/mi. I m also facing same problem with rn3 but my next door neighbor has moto and he never goes out of reach. wen i realize problem then i put phone on airplane mode for a while and after that it works…i think redmi is not changing bands as some times jio band changes between 40/3/5. i am facing same problem with unlocked airtel 4g router. to bring back connectivity i need to switch off and switch again whereas jiofi always work.

Do you have idea of any permanent solution please? https://cdn1.desidime.com/assets/textile-editor/icon_sad.gif

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Entertainer
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Which phone model do u have??
I mean out of 3 phone u mentioned in which phone u are facing this error??

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Deal Subedar
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I’m Using 3S Prime.. I’m not facing such issue.. Need to restart when calls don’t get connected and it happens 2ice a week

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NewLife wrote:

I’m Using 3S Prime.. I’m not facing such issue.. Need to restart when calls don’t get connected and it happens 2ice a week

u r not facing or facing since u need to restart .:roll: https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif
i face 2-3 /week not reachable issue.

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Deal Subedar
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dearajay wrote:

u r not facing or facing since u need to restart .:roll: https://cdn2.desidime.com/assets/textile-editor/icon_rolleyes.gif
i face 2-3 /week not reachable issue.

I’m facing Not reachable issue since starting When I re-start everything will be fine

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Deal Cadet
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co0l1992 wrote:

Which phone model do u have??
I mean out of 3 phone u mentioned in which phone u are facing this error??

facing issue in all three models. and JIO gave same suggestion to update to Android 7.

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Par_ wrote:

facing issue in all three models. and JIO gave same suggestion to update to Android 7.

😁😁 Until Xiaomi Provides Nougat update to phones it will be end of the year or next year starting..

Follow this steps..Hope u get good signal strength of Jio in ur locality..

Reboot ur phone..Go to Phone dialer..Type ##4636## U will enter Testing mode..

Go to Sim 1/Sim 2 wherever u have inserted Jio Sim..Go to Select preferred network..Choose LTE Only for Jio..

Than go to ur phone’s settings..Sim Card Options and Prefer LTE over there..

Enable Volte also..

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Deal Cadet
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co0l1992 wrote:

😁😁 Until Xiaomi Provides Nougat update to phones it will be end of the year or next year starting..

Follow this steps..Hope u get good signal strength of Jio in ur locality..

Reboot ur phone..Go to Phone dialer..Type ##4636## U will enter Testing mode..

Go to Sim 1/Sim 2 wherever u have inserted Jio Sim..Go to Select preferred network..Choose LTE Only for Jio..

Than go to ur phone’s settings..Sim Card Options and Prefer LTE over there..

Enable Volte also..

will try this..

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Deal Subedar
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4A with version 6
no issue

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Tech Guru
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dearajay wrote:

firstly it is not call drop but network binding/logging of redmi/mi. I m also facing same problem with rn3 but my next door neighbor has moto and he never goes out of reach. wen i realize problem then i put phone on airplane mode for a while and after that it works…i think redmi is not changing bands as some times jio band changes between 40/3/5. i am facing same problem with unlocked airtel 4g router. to bring back connectivity i need to switch off and switch again whereas jiofi always work.

I think you are right, i have one mobile with Mediatek processor and one with Snapdragon….

In mediatek one i have locked band so call drop never occurs but in Snapdragon every now and then call drop issue is there…..


I don’t know if Snapdragon phones can be locked to particular band but if they do then lock to band 3 >> more stable for calling….

@Par_

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Deal Cadet
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My phone Honor 6x couldn’t place any call after I updated to Android Nougat. Everytime I tried calling it used to disconnect. The only solution was to get a new duplicate sim which had no issues afterwards.

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Deal Subedar
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why you’re using jio4Gvoice app ? dont have volte ?

i have this problem in Redmi 4G (no volte), but bought Redmi note 4 (volte) => not a single drop till now and no need to ON data or jio4Gvoice app, jio4Gvoice app makes mobile hanging.

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Par_ wrote:

will try this..

StarHashStarHash4636HashStarHashStar

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Deal Cadet
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dearajay wrote:

firstly it is not call drop but network binding/logging of redmi/mi. I m also facing same problem with rn3 but my next door neighbor has moto and he never goes out of reach. wen i realize problem then i put phone on airplane mode for a while and after that it works…i think redmi is not changing bands as some times jio band changes between 40/3/5. i am facing same problem with unlocked airtel 4g router. to bring back connectivity i need to switch off and switch again whereas jiofi always work.

That’s what I have observed as well. In both Redmi Note 3 and Redmi 3s at default settings Band 5 was never used even when signal strengths in Band 40 and 3 would have fallen to sub – optimal levels. So I have manually locked them both to Band 5 in NSG app(root and hence unlocked BL is necessary) and signal levels are quite good.

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Original wrote:

I think you are right, i have one mobile with Mediatek processor and one with Snapdragon….

In mediatek one i have locked band so call drop never occurs but in Snapdragon every now and then call drop issue is there…..


I don’t know if Snapdragon phones can be locked to particular band but if they do then lock to band 3 >> more stable for calling….

@Par_

It does not relate in way to Qualcomm or Mediatek. It’s bloody Xiaomi who is at fault here. Their forums are plagued with complaints from disgruntled users and as usual it has not been addressed. If anything it should be better on Qualcomm considering they have defined the various 4g standards (and own most related patents which they are not shy of using to brow – beat their competitors). Band locking on SD devices can be achieved with the help of Network Signal Guru app.
P.S. Why do you think Band 3 (1800MHz) is more suitable for calling ? From what I have gathered sub – gigahertz frequencies (Band 5,8,20,28etc) are better suited to this task.

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Deal Newbie
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this problem was frustrating: it is a MIUI problem. But I am now using a custom ROM on all my phones so everything is okay https://cdn3.desidime.com/assets/textile-editor/icon_cool.gif

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Deal Cadet
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Exactly. First I thought its network issue. Then later I saw my friends moto which is working fine. Its totally irritating. Sometimes even in stong network data comes in 1kBps speed. Later I have to switch off data and on.

There’s no solution other than changing rom?

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Deal Lieutenant
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vipul.21dec757 wrote:

My phone Honor 6x couldn’t place any call after I updated to Android Nougat. Everytime I tried calling it used to disconnect. The only solution was to get a new duplicate sim which had no issues afterwards.

https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif I would never update my new honor 6x
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Mr.Paytm wrote:

Exactly. First I thought its network issue. Then later I saw my friends moto which is working fine. Its totally irritating. Sometimes even in stong network data comes in 1kBps speed. Later I have to switch off data and on.

There’s no solution other than changing rom?

Try experimenting with different Modem firmwares.

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Shopping Friend
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abcwevr762 wrote:

It does not relate in way to Qualcomm or Mediatek. It’s bloody Xiaomi who is at fault here. Their forums are plagued with complaints from disgruntled users and as usual it has not been addressed. If anything it should be better on Qualcomm considering they have defined the various 4g standards (and own most related patents which they are not shy of using to brow – beat their competitors). Band locking on SD devices can be achieved with the help of Network Signal Guru app.
P.S. Why do you think Band 3 (1800MHz) is more suitable for calling ? From what I have gathered sub – gigahertz frequencies (Band 5,8,20,28etc) are better suited to this task.

Xiaomi phones are not good for VoLTE calling.

i have LYF phone (mediatek processor) and one of my friend have samsung galaxy phone (Qualcomm processor) we both are getting best VoLTE calling but my other 3 friends have Xiaomi phones and they all are facing call drop problems on VoLTE.

we are personally tested this on same place and same bands, no matter you are using band 3,5 or 40.

Dnt buy Xiaomi phones if you are using VoLTE calls.
4G internet speed are also not good on Xiaomi phones bcoz Xiaomi phones select by default low band 3 and you can’t changed it band 5 or 40 without rooting.

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cm-punk wrote:
https://cdn1.desidime.com/assets/textile-editor/icon_eek.gif I would never update my new honor 6x

It’s didn’t happen with others. Even my friend updated his honor but nothing such happened. If you’re up updating try removing your Jio sim then update or if something such happens get a new duplicate sim and it’ll be back to normal. (This problem is even with many Moto G4 Plus and One Plus devices)

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Deal Lieutenant
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vipul.21dec757 wrote:

It’s didn’t happen with others. Even my friend updated his honor but nothing such happened. If you’re up updating try removing your Jio sim then update or if something such happens get a new duplicate sim and it’ll be back to normal. (This problem is even with many Moto G4 Plus and One Plus devices)

+18 karma given https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif
Edit congrats Deal Cadet https://cdn1.desidime.com/assets/textile-editor/icon_biggrin.gif

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