Paytm : 24*7 Customer Care Number

Paytm : 24*7 Customer Care Number

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Deal Captain
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Finally Paytm started 24*7 customer care call centre.

However the same is not toll free. sad

Customer Care No. : 0120-3062244

Source – https://paytm.com/con...us

This number also works: 9643979797

18 Comments  |  
19 Dimers
Epyvirl24cl5w9le4mmn
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Now be ready for ‘All our customer service executives are busy at the moment. Please stay on-line or call again later.’

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Deal Newbie
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It is of no use. Replied that I should send a mail for cb of Rs.550.

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Budding Star
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9999391234 was earlier

Ninja tune
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called them.
Only two option:
first: press 1 for security concerns.
second: write email for any other concern.

24×7 customer care re-defined !!

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Deal Newbie
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I could finally talk to a human being belonging to their organisation after a long hold. He said things will improve as they have just started customer care. What was most annoying was the continuous IVR message – Please wait while we connect to the cc executive. No pause. No music. Same message looped continously. If paytm improves their customer care experience they could go places. Unfortunately they are so poor in email response and it’s TAT.

Dd
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@nimod wrote:

called them.
Only two option:
first: press 1 for security concerns.
second: write email for any other concern.

24×7 customer care re-defined !!


https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

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Deal Lieutenant
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They had to do it someday and here they are.. Hope they start the service in real sense as dimers are still not able to connect them

Vortex
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@pranav01 wrote:

Hope they start the service in real sense as dimers are still not able to connect them


@Magus wrote:

@nimod wrote:

called them.
Only two option:
first: press 1 for security concerns.
second: write email for any other concern.

24×7 customer care re-defined !!


https://cdn3.desidime.com/assets/textile-editor/icon_lol.gif

not tried in past 1 or 2 months. But previous experience has been, that they ARE smart and fully aware of what they are doing. That old 99 _ _ 1234 EPBAX is somehow linked live with transaction server. And umpteen times saw this, that only order# of a specific nature and calling number# are scanned after the basic IVR and the agent waitlist of calls prioritised.

http://www.google.com/search?hl=en&gws_rd=cr&ie...
so a marketplace order just recently placed will get priority over a closed (say: failed) gsm recharge order.
`
also, all customers of Liveperson and Zendesk get beautiful CRM solutions. So i think their email tracking (resolution and agent rating by customer) is at par with any. Uber and Paytm are two customers of Zendesk but (i) have only interacted with Paytm.
Even in mails, places like Jasper and One97 only respond first to communication from within the user account after logging in.



is the old number dysfunctional now? (the one that was mentioned as sellers contact on every Invoice).

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Deal Newbie
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Oder kar ne ke bad oder nahi aya piza gish ka oder number hai 2447251841 hi payment bhe card se kae de tab bhe nahi. Aaya

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Customer Care And HelpLine Centre +918948371630

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Deal Lieutenant
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avnsingh3962 wrote:

Customer Care And HelpLine Centre +918948371630

Removed multiples lines of the above text

Does their customer care even work? what’s the point of keep changing the numbers?

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arunr7448116 wrote:

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Fake no .. , please don’t call. . person who picked up the phone . was asking debit card details to track order ..
Beaware

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Paytm customer care no 6203634686

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