PayTM and Related incident

PayTM and Related incident

87°
Ava
Deal Subedar
217
1530
61
PayTM and Related incident

Friends – Would like to share one experience with you.

I recently cancelled ticket from Paytm wherein it was clearly mentioned in the cancellation policy if I cancel the ticket before 48hrs I would get 90% refund same terms was there in the soft copy of ticket in below section, I have both the screenshots. When I try to cancel the ticket it was showing 1550 Rs which was 50% of 3100 Rs. I immediately called their travel desk phone wherein initially that guy says the amount 1550 is correct but when I escalated it to the supervisor he accepted the mistake and says you will get 90% refund as its decided by operator. But on the final page it was showing 1550 I waited that night and shockingly in the morning the refund was showing 300 Rs that is only 10%, I again called CC and his supervisor almost the call was there for 1 hr but they couldnt find reason and concluded I should have got 90% but the amount is decided by operator. With no choice I cancelled the ticket and got only 10% refund and 2700 Rs has gone. I am still talking with them but they are showing they are not getting my issue or may be disconnecting the call (happened thrice for holding/talking 1hr). I threatened them to take this issue to the consumer forum.

Meanwhile, I googled consumer court and found below link on top in the search-

https://consumercomplaintscourt.com/tag/paytm-c...

I thought many people raised paytm complaints, So raised my complaints and provided details whatever form asked.

Today I got a call stating – I am calling from paytm and providing you your full refund and he was asking me bank details/cards etc. It alerted me because it was from mobile (9129943953) where truecaller showing Customer Care Deepak (Bank Fraud). I some how refused to provide details and disconnected his 5-6 calls later. He was showing hurry. Meaning the site provided details to that guy or he has take the details from that site.

Just be alert smile

Also..if you have any solution to my original issue, please let me know.

9 Comments  |  
5 Dimers
Cropped6463740159546795152
Deal Subedar
20
2332
21

You haven’t mentioned date and time of cancellations and departure.
Also mention whether it was a bus ticket or flight ticket.

Md 5a686577a583d%282%29
Deal Cadet
53
469
6

So this is how they get our details. Thanks buddy for sharing with us smile

Ava
Deal Subedar
217
1530
61
SleeperRAW wrote:

You haven’t mentioned date and time of cancellations and departure.
Also mention whether it was a bus ticket or flight ticket.

You are from paytm? departure 28 Dec and cancellation 25 dec.

I have mentioned its bus.

Cropped6463740159546795152
Deal Subedar
20
2332
21
Expand
suhamaha305 wrote:

You are from paytm? departure 28 Dec and cancellation 25 dec.

I have mentioned its bus.

No bro. I was just asking to get the operator policies. So that we can help you out. If it’s a bus then you can go to the bus operators website and check their refund policies. Also you can call and confirm with them. If it’s 90% according to them, then they should have refunded Paytm 90% of the total amount.

Ava
Deal Subedar
217
1530
61
Expand
SleeperRAW wrote:

No bro. I was just asking to get the operator policies. So that we can help you out. If it’s a bus then you can go to the bus operators website and check their refund policies. Also you can call and confirm with them. If it’s 90% according to them, then they should have refunded Paytm 90% of the total amount.

I paid to paytm and paytm gave me cancellation policy twice in differnt pages.

Cropped6463740159546795152
Deal Subedar
20
2332
21
Expand
suhamaha305 wrote:

I paid to paytm and paytm gave me cancellation policy twice in differnt pages.

Try to ask them on Twitter if possible.

L4ud4kxe 400x400
Deal Subedar
60
2798
24

that complaint site is fake, u can’t get any resolution from there

Babys%2001
Deal Subedar
110
1186
75

Once i complaint on fb paytm page for some issue, got similar kind of call. I got almost trapped, but luckily no paytm balance was there in my wallet & then I realized that he is fraud….

Missing