Vodafone has gone shit.. Activating packs and d...

Vodafone has gone shit.. Activating packs and deducting balance

53°
Daily%20bonanza
Deal Hunter
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6369
183

Vodafone had gone mad.. They have started deducting balance by activating random packs.. First they started 1 year caller tune deducting 150 and now some sports pack for 15 days @ 75.. When I complain they just said that I have sent sms and there is no sms or any request made by me.. Any idea where I can complain and get my money back… I have already complained on Twitter but same thing said by them

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Critic
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The_Dark_Knight wrote:

Vodafone had gone mad.. They have started deducting balance by activating random packs.. First they started 1 year caller tune deducting 150 and now some sports pack for 15 days @ 75.. When I complain they just said that I have sent sms and there is no sms or any request made by me.. Any idea where I can complain and get my money back… I have already complained on Twitter but same thing said by them

As far as I know, you can get them to deactivate those packs and refund if you contact them within 48 hours. Furthermore, you can ask them to disable all VAS services on your number so you can’t get them activated even if you want.

I did that on Airtel. CC guy was very supportive. He deactivated the VAS within seconds and refunded the balance. Then I said what is going on. It has never happened to me before in last 7-8 years and suddenly these type of services start activating by itself. So he said, if you would like I can disable these services on your number except that hellotune VAS. You won’t be able to active them even if you want to. I said, hell yeah.

YMMV based on cc representative you talk to.

Also, I believe some Airtel/Vodafone ex-staff member explained this few years back about why these are activated automatically. This is not a bug or you accidentally have done it. This is a scam and these companies select random numbers (in millions) to do this from time to time. A few people call back to deactivate the VAS but most don’t.

I don’t know where have I read it. but I believe it was on Reddit or Quora. and the guy also mentioned steps to resolve these issues.

Read this too.
https://www.firstpost.com/tech/news-analysis/di...

Cropped483645689
Deal Lieutenant
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Just call customer care . You will get refund in 30 minutes

Daily%20bonanza
Deal Hunter
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6369
183
onlineuser7 wrote:

Just call customer care . You will get refund in 30 minutes

198?

Cropped483645689
Deal Lieutenant
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4857
44
Expand
The_Dark_Knight wrote:

198?

Yes call on 198 for refund & then Deactivate all VAS services by 155223

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Deal Cadet
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Roushh wrote:

As far as I know, you can get them to deactivate those packs and refund if you contact them within 48 hours. Furthermore, you can ask them to disable all VAS services on your number so you can’t get them activated even if you want.

I did that on Airtel. CC guy was very supportive. He deactivated the VAS within seconds and refunded the balance. Then I said what is going on. It has never happened to me before in last 7-8 years and suddenly these type of services start activating by itself. So he said, if you would like I can disable these services on your number except that hellotune VAS. You won’t be able to active them even if you want to. I said, hell yeah.

YMMV based on cc representative you talk to.

Also, I believe some Airtel/Vodafone ex-staff member explained this few years back about why these are activated automatically. This is not a bug or you accidentally have done it. This is a scam and these companies select random numbers (in millions) to do this from time to time. A few people call back to deactivate the VAS but most don’t.

I don’t know where have I read it. but I believe it was on Reddit or Quora. and the guy also mentioned steps to resolve these issues.

Read this too.
https://www.firstpost.com/tech/news-analysis/di...

Its not within 48 hours
Its same day when VAS got activated or within 12-24 hours.

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Deal Subedar
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never keep any balance or just Rs.10 balance and only activate validity/unlimited packs.

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