[Resolved] MOBIKWIK seems to be real cheaters. ...

[Resolved] MOBIKWIK seems to be real cheaters. Refund not credited for failure transaction even after 2months

Score: 3 Votes: 3
Score: 3 Votes: 3
Score: 3 Votes: 3
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Deal Cadet
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Dont go for MOBIKWIK.

here is my experience

I attempted Idea post paid bill payment of Rs.307 on 30-May-2013 thru credit card. The amount was debited from my credit card and was billed. To my surprise the idea bill payment was not done. I called their customer care they told it will get refunded in 7-21 working days and they told to try once again. which i tried again same issue.

My card was billed twice for the amount. and it was not refunded till date.

following is the communication i have done on their website. from past one month there is no reply from them. and also not picking up my calls

TICKET #225072 Awaiting Your Reply
13698959847616 13699350787639 136993523265010 Payment attempted

2013-06-03 17:20:00.0

Dear Consumer, Your ticket about the payment dispute has now been resolved. Please note that the payment transaction was unsuccessful. If the balance was debited from your Bank Account/Credit Card then it will be credited back to the same Bank Account/Credit Card within next 7-21 working days. Please wait for 7-21 working days for the refund to be processed. 13698959847616 976.0 2013-05-30 12:09:44.0 Note : If the resolution provided is not satisfactory, kindly go to http://www.mobikwik.co…lp .Click on ‘Track Ticket’ and ‘Re-Open’ We Care, Support Team Mobikwik.com Phone – +91 9999925342

2013-06-03 18:48:52.0

Dear Sir/Madam, It is almost one month since I had attempted the above transaction and the amount debited to my credit card. It was not credited to my credit card account till date. Please do the needful in this regard. Thanks. V V Srikanth +91-9948496020

2013-06-27 13:06:17.0

Dear Consumer, If you have not received the amount back to your bank account then please send us the screen shot/scanned copy of till date bank transactions to [email protected]…om in order to check with the payment gateway. Note : If the resolution provided is not satisfactory, kindly go to http://www.mobikwik.co…lp .Click on ‘Track Ticket’ and ‘Re-Open’. We Care, Support Team Mobikwik.com Phone – +91 9999925342

2013-06-28 16:44:58.0

Dear Sir/Madam, I had sent my credit card transaction details to the e-mail ID suggested above. Please look into the matter. Thanks. V V Srikanth +91-9948496020

2013-07-03 11:35:18.0

Dear Sir/Madam, I had not received any information from you on the above. Please let me know why the amount was not credited back to my credit card account till date. Thanks. V V Srikanth +91-9948496020

2013-07-09 12:22:23.0

11 Comments  |  
9 Dimers
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(Official Rep Mobikwik)
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Hi ,

Thank you for sharing with us why our service failed to meet your expectations.
We seriously regret the inconvenience caused!

I understand your Payment was not updated in real time as the payment transaction was reflected as unsuccessful at the Payment Gateway and thereby was not received by MobiKwik on 30th May but was captured later.
This is the reason we were not able to update your payment when you raised ticket.

Moreover , we do monthly reconciliation with PG’s but even after that your payment state was showing as Pending instead of successful.
After sending your bank statement , payment gateway responded that it was a mistake at their end.

Although , occurrence of such issues is very rare .Only 9 users have faced this issue till now.
Unfortunately , your case was one of them.

Also,I would like to share with you that our internal department is working seriously on this.
We are already discussing this issue with our payment gateways & will make sure that our consumers do not face such issues in future.

You have faced this inconvenience of following up with us for so long therefore we have updated your wallet with Rs 100.

Please write directly to me at [email protected]…om if you face any such issue in future.

Thanks,
MobiKwik.com

The oracle
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Good job, mobikwik. Appreciated. https://cdn2.desidime.com/assets/textile-editor/icon_smile.gif

Hope kiran’s problem gets resolved soon.

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Super Moderator
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last time I interacted…….customer care don’t sound classy but they work https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif …….airtel dth was not woking…….since then have not used ….but they are professional even the CEO reply to mails ……IITD grad I think https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

Karma to rep https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

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Deal Cadet
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appreciated nikhil. But you might have responeded early to our mails and explain the same.

Anyways 2months torture ends here somehow. But the money was credited to mobikwik balance.

I might be very happy if you credited to my account.

Thanks to desidime, it seems without you i might not get the response.

I want to take back the title words …(cheaters). Admin can you plz edit it.

Images
Super Moderator
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kirancitd wrote:

appreciated nikhil. But you might have responeded early to our mails and explain the same.

Anyways 2months torture ends here somehow. But the money was credited to mobikwik balance.

I might be very happy if you credited to my account.

Thanks to desidime, it seems without you i might not get the response.

I want to take back the title words …(cheaters). Admin can you plz edit it.


Bro… you can edit it yourself…..take mouse to the right of topic and then edit button will appear …..

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pennychaser wrote:

kirancitd wrote:


I want to take back the title words …(cheaters). Admin can you plz edit it.


Bro… you can edit it yourself…..take mouse to the right of topic and then edit button will appear …..


you forgot this?

http://www.desidime.com/forums/site-questions-i…

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Super Moderator
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marketdimer wrote:

pennychaser wrote:

kirancitd wrote:


I want to take back the title words …(cheaters). Admin can you plz edit it.


Bro… you can edit it yourself…..take mouse to the right of topic and then edit button will appear …..


you forgot this?

http://www.desidime.com/forums/site-questions-i...


OOPs https://cdn2.desidime.com/assets/textile-editor/icon_toungueout.gif yes …..mistake accepted https://cdn1.desidime.com/assets/textile-editor/icon_smile.gif

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Deal Newbie
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Regarding reference to my request for Refund / Payment Update

Dear Sir,

My complaint Ticket Number is – 1087560 Regarding reference to my request for Refund / Payment Update.

Last Message from Mobikwik is shown below:-

Dear User, Namaste! This is with reference to your request for Refund / Payment Update. Please find this response as an acknowledgment to your concern raised. We will respond back with an update on the issue within 24-48 Hrs. We request your cooperation while we resolve the issue. With you, Your Happiness Officer Mobikwik.com http://about.me/mobikw…ls
2014-08-23 04:38:30.0

Its been More than 48 hours and still my issue is not resolved .
I request you to consider my request for refund and process it as soon as possible. I will be highly obliged , if you reply me and resolve my issue.

Thanks and Best Regards,

Arun Kumar Singh
M-8586086895
[email protected]…om

Missing
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Plz Mobikwik I beg you please resolve my ticket # 1929823
It’s a kind request to you. Please https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif

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Deal Newbie
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MObikwik is fraud
i lost my money no refund and no response from there side
i am going to file a complaint in the consumer forum.
TICKET #2124874
Resolve my issue you frauds

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Deal Newbie
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Yestarday I booked a ticket through Mobikwik and Apply promocode TRAVEL200,
but didn’t get refund in my account. I contact to customer care they say U didn’t applied promo code…
They are cheating to us…
I recommend dont use MOBIKWIK…..
its worst experience…

Missing