Beware of the promising words!

Dear All,
Wanted to share my experience with the so called world’s top shopping website – AMAZON. After ordering hundreds of products from them, and a relationship of several years this is what AMAZON has to offer me in return.
Trusting once again AMAZON above the local market and other online shopping website(my mistake) I ordered Symphony air cooler (order no.: 406-1923511-7269968) which got delivered on 3rd may, after checking the package I came to know that the seller has not sent the free trolley, so I raised the return with AMAZON and guys to my surprise its been more than 7days today and nothing has been done by AMAZON except just sending me emails that your order will be picked up in next 48 business hours – the 48 hours which starts from zero every day. If you see the way they write a reply to you, you will be surprised as the words no where match the services given by AMAZON to its customers. They have no control over their courier service provider so they keep lying and who will be the sufferer – the consumer, trusting my relationship with AMAZON I even requested them to close the issue urgently as I have 3months daughter and its summer time which makes its very difficult for her because of the heat, but all in vain AMAZON has no sympathy for her too. They have one and only one thing as a solution, big words on email with nothing in reality. My money is stuck with them and have nothing as a solution from AMAZON.
So guys pls keep in mind the way AMAZON services are before ordering something which may get returned.