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Ordered Sony TV, got Duplicate TV and Snapdeal not ready to refund

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rkumawat

I had ordered Sony 40 inch LED TV and instead I received and old and duplicate TV inside SONY Box. I contacted their customer care but they don’t seem to listen to anything. I told them as soon as I received and opened the item but they don’t believe it and blame it on customer only.
Their customer support is pathetic and they don’t tell you what were their findings. They are not taking responsibility and I am out 47K rs and feeling helpless and cheated.
I request everyone not to buy from snapdeal. You chances of getting cheated increase with every order you place! https://cdn3.desidime.com/assets/textile-editor/icon_sad.gif
Same thing came in newspaper REMOVED – Add full link

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Deal Cadet Deal Cadet
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post with snaps in social media

Budding Star Budding Star
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unke uncle bhi refund krenge, tweet kr aur tweet ka link pm mai dena mekko.

Deal Newbie Deal Newbie
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https://cdn2.desidime.com/assets/textile-editor/icon_evil.gif yeah totally worst online shopping app…😤👿😡😠
Deal Newbie Deal Newbie
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Bahut tweet kiye maine. But they are not ready to accept their fault. Keep on blaming me only saying they did not find anything in their internal checks.
You can follow me on @kumawat_ravish on twitter. I am almost posting daily but same response comes everytime!
Link to news: http://www.bhaskar.com/news/RAJ-OTH-MAT-latest-...
link to tweet: https://twitter.com/kumawat_ravish/status/72223...

Deal Newbie Deal Newbie
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Dear Customer(rkumawat),

We request you to share your order id or complaint number to help you out in best possible way. Kindly drop us an email on [email protected] with these details so that we may assist you with this issue.

Regards,
Team Snapdeal

Deal Newbie Deal Newbie
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Order Number 12370675672
Request Number: 21502173

I have been contacted numerous times by your executives and they tell same thing that they sent correct product.
But my problem is that I received wrong product. It is your responsibility to ensure that whatever you have sent is delivered. I contacted courier guys and they did not find any problem from their side. So, who will take responsibility for it. You cannot wash off your hands simply

Deal Newbie Deal Newbie
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@rkumawat wrote:

Order Number 12370675672
Request Number: 21502173

I have been contacted numerous times by your executives and they tell same thing that they sent correct product.
But my problem is that I received wrong product. It is your responsibility to ensure that whatever you have sent is delivered. I contacted courier guys and they did not find any problem from their side. So, who will take responsibility for it. You cannot wash off your hands simply

voh Chutiye log ko bolke you fayda nahi hai! :/ Btw did you get the refund or replacement?

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