Be warned when you buy from Pepperfry! A sad story!

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Last Comment 2019-02-06

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johnsonmathew

2012-12-06

Mod's Edit -[Kindly post your thoughts/reviews in proper section,as fellow dimers reads every section its not only hot deal section which is hot] Admins/mods, please don't move this to the dost and dimers section until this story is read by maximum fellow dimers. So, what exactly is the coupon that you have for the day from Pepperfry? 50%? 40%? 25%? Whatever it be, from now on, if you are buying from Pepperfry, be prepared to be in struggle with their Customer Service to your great disappointment and that too at your own expense. Yes, they have changed their customer friendly face now and turned out to be one among the most fraudulent sites... While it's true that their prices are the most competitive (for at least some of the items), these days they have the worst policy for shipping and refund. As everyone know, pepperfry has the worst policy regarding shipping - only after you place an order you come to know that your order will be shipped in 7-8 working days. Since they don't include Saturdays, Sundays and Holidays in the so-called working days, if you happen to place an order on a Friday (say for example Dec 7th), and if their magic order say that the items will be shipped in 8 days, you will have to wait until Dec 18th to know if your order gets through. And to add to this, when they just start to think about your order at this 11th hour, they will send you an update on 19th December saying that unfortunately your item is getting delayed and we will send you an update in next 3 days. Note that 22nd and 23rd are not working days. So on 24th you will get a message saying that your order is cancelled and you will get pepper points in Lieu of your cash in another 48 hours. So you will get a clear information about your order only 20 days after you have placed the order. And if you choose to get cash instead of pepper points, it will take another 7-10 days to get your cash refund. In a nut shell, if something goes wrong with one of your orders, your money will be in the air for more than a month and that too in the ideal case. You may have to call them so many times to initiate each and everything that is needed to resolve the issue and get your money back. There was a time when people used to pray that their order gets cancelled so that they get an extra 300 pepper points 'for the inconvenience caused'. Now things have changed. In such cases you will be lucky if you get 59 extra pepper points towards the shipping fee you paid. To add to all these they have started sending different items that the one you have ordered. You are in trouble in that case also. As many other good sites do, they do not replace the wrong item, they cancel the order and refund the money in pepper points. This process will also take some where around 10-15 calendar days if you are lucky enough. You need to ship the item back to them and only Rs. 150 of the shipping charge will be given back. Fortunately, the shipping charges will be directly deposited to your bank account. You will have to call the customer service to inform that your item has been successfully delivered back to their warehouse - they will never get to know about the fact that the item has reached their warehouse. They will never mail/call you to go forward with the refund - you will have to call them. I have so many experiences where the average turnaround time for a case would be around 10-15 mins - what if you need to make a STD call to Mumbai that lasts around 15 mins, you probably won't call, rather you will wait for a couple of days to see if they contact you. Recently they have changed their toll free customer care numbers just to keep us customers away from calling them for any issues like this. Now if you want to buy the same item again, you will have to spend another 15 Rs more than the pepper points. That is another trap. You will never be able to find any item that is worth Rs 15 in Pepperfry. The cheapest item costs around 45 Rs and most of the low cost items are useless or over priced. So with the pepper points they are forcing the customers to buy overpriced and useless items. Now beware when you ask for refund in terms of cash rather than pepper points - you will be shocked to know that they don't give you back what you expect. Say for example, you buy 3 items worth Rs 1000: Item 1 - Rs 500, Item 2 - Rs 300, Item 3 - Rs 200. You have a coupon for 500 and you pay only 500 and you are happy. Now pray hard that they deliver you the items. As stated before, it may take around 15-20 days for that. You might have bought the items 2 and 3 as fillers knowing that they are over priced and useless. But you get cheated with the 50% coupon most of the time. They will very quickly ship the items for which they get the maximum margin. Most of the time they will cancel the item for which they don't get much profit. In this case if they had to cancel the item 1 worth Rs 500, and you go for a cash refund, you will get to know about a very fresh and surprising story - you will not be getting back 50% of Rs 500, you may be getting only 175 for instance. Here's the magic behind this: While you think that the discount is applied evenly across all the items in an order this is not the case. What they say is that, they have a different (magic) pricing that is not being revealed to the customer (which they can change and redefine according to the situation so that the customers are at trouble all the time). So while you think that you actually paid Rs 250, Rs 150 and Rs 100 for item1, 2 and 3 respectively, they will have a totally different story for you. Their software will say that you paid Rs 175, Rs 200 and Rs 125 for items 1, 2 and 3 respectively. They will change this story if they are not able to deliver a different item say item 3. Now their prices will be Rs 250, Rs 175 and Rs 75 for items 1, 2 and 3 respectively which means you will get back only Rs 75. In a nut shell, for the past few weeks these are some of the things they have changed to make more profit and loot the customers: 1. They changed their toll free number to a normal one so that people will less likely call them and ask for instant solutions. 2. They increased the turnaround time for resolving an issue (over telephone) so that people will never call them again losing money from their pocket. Sometimes they keep the customer on hold for more than 5 minutes. 3. They stopped their chat application so that the only solution for a quick resolution is calling Cust Care which most of the time turns out to be too costly. 4. They introduced shipping charges of Rs. 59 per order that is below Rs 1500 5. They stopped giving bonus points in the event that they are not able to ship a product even after 12-20 calendar days. 6. They have started sending different items that the items ordered in the expectation that people will disregard returning back items thinking of the hurdles to be crossed for getting back the money. I was a regular customer of Pepperfry until early this month. Even though I had so many issues with many orders, the extra points kept me happy. I had a separate excel sheet to track all orders with Pepperfry because otherwise I will definitely lose track of them due to the unreasonable delay in shipping/refund/return procedures. I thought I should share my experience with my fellow dimers so that they also get benefited. Please share any similar experiences in this thread so that others can also learn from our mistakes. Happy shopping...

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https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_842160

johnsonmathew

2012-12-20

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chaithu wrote:

They didn’t charged any shipping to my order..It was 1490/- and the MRP is 1990 so shipping will be there if the MRP is below 1500?

You must have bought before December 2012. Go to their homepage, on the top left corner just below the menu bar you can see “FREE SHIPPING On Orders Above Rs. 1500”

https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_842362

chaithu

2012-12-20

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johnsonmathew wrote:

chaithu wrote:

They didn’t charged any shipping to my order..It was 1490/- and the MRP is 1990 so shipping will be there if the MRP is below 1500?

You must have bought before December 2012. Go to their homepage, on the top left corner just below the menu bar you can see “FREE SHIPPING On Orders Above Rs. 1500”

No it was ordered this last week in December order date 13/12/12

https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_844257

johnsonmathew

2012-12-21

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chaithu wrote:

johnsonmathew wrote:

chaithu wrote:

They didn’t charged any shipping to my order..It was 1490/- and the MRP is 1990 so shipping will be there if the MRP is below 1500?

You must have bought before December 2012. Go to their homepage, on the top left corner just below the menu bar you can see “FREE SHIPPING On Orders Above Rs. 1500”

No it was ordered this last week in December order date 13/12/12

All my orders placed in December were below Rs. 1000 order value. So they charged me Rs. 59 every time. Not sure what exactly has happen with your order. After these many bitter experiences, I don’t buy anything from them these days how much ever exciting offer it may be. Hope someone will be able to share an experience similar to you. Any takers?

https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_866711

johnsonmathew

2013-01-04

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I had so many pending orders with these guys (points added up for cancellations) and today I closed the last and final order with them. This order was placed on 25/Dec and it showed last shipment date as 4/1/2013. It looks like they don’t resist paying back in money to an extend they were before. With this last order I am all done with them and it is great peace of mind you know… Truly speaking I am relieved of all worries dealing with them…. Hooray!

Welcome to Pepperfry ! Please wait for your chat to get connected. Please do not click on the “x” button at the end of the chat. Click on “End Chat & Leave Feedback” and fill the survey up! Help us do better

You are now chatting with ‘Mack’
Mack: Hello, Welcome to Pepperfry. How are you doing today?
Me: Hi
Mack: How may I help you today?
Me: pls let me know the status of my order 100xxxxyyy
Me: while placing order I got a confirmation that the latest shipping data will be 3/1/2013
Mack: Your order was expected to ship out today. But it has not shipped because the items you ordered went out of stock. You have been given refund for the same in the form of pepperpoints.
Me: now it shows 4/1/2013
Me: I don’t want any points
Me: pls refund my money
Mack: Sure will do that.
Me: pls let me know when will it be done
Mack: Just to let you know. You will get the refund for the paid amount
Me: I paid Rs. xyz and pls refund it now
Me: hello
Mack: Yes
Mack: One of the item is available, should be ship that to you.
Me: No. pls cancel entire order and refund me asap
Mack: Ok. will do that. I have placed a request for refund the case number is xxxyyy
Mack: And i have to generate another case for cancellation please wait.
Me: pls do that ASAP
Mack: I have placed a cancelation for the item and also processed a refund for the same. The case number is yyyxxx
Mack:
Mack: Is there anything else that I may help you with?
Me: when will be the refund completed and what amount. pls confirm
Mack: Rs. xyz will be refunded to you. And it will take 7-8 working days to reflect in your bank account.
Me: OK.
Me: Why does it take so much time?
Me: already my money is with you for 10-11 days
Mack: It depends on the bank how long it takes. Normally refunds reflects in 5 working days.
Me: another 7-8 working days means another 10-12 calendar days
Mack: This is the maximum time for the refund to reflect.
Me: whatever you are testing my patience

https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_867558

kkg11

2013-01-04

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Dear Dimers,
Pepperfry is not ashamed of cancelling the reordered on previous cancelled orders. Each time you go on spending Rs 74/ or more and reach to the appx price prevailing in nearby areas. That means orders of Nov /Dec are pending. My order dated was cancelled on 12/12/12 vide mail:
This is with reference to your Order No: (100390198-MOM1509MA181294) with www.pepperf…om

We are extremely sorry to inform you that the item you had ordered is no longer in stock with us and therefore we’ve had to cancel this purchase.

We appreciate the time spent by you in choosing the product and placing the order and sincerely apologize for the inconvenience.

We are refunding the order value of the product to you by way of PepperPoints and we would also credit along with the order value additional 59 Pepper Points to facilitate Shipping & Handling on your next purchase.

Hence, (958) PepperPoints have been credited to your account against this cancellation.

These can be used on any purchase of a minimum of Rs.15 more than the PepperPoints amount.

Shipping and Handling Charges will be applicable as per the Order Value of your next purchase.

These Pepper Points are valid for 15 days and can be used only with online modes of payment. For other terms and conditions please refer to our FAQ section.

Once again, please accept our sincere apologies for cancelling your order and we hope you will continue to shop on Pepperfry.
Now see the case of reordered material

> This is with reference to your Order No: (100420022-MOM1500DE204081) with
> www.pepperfry…
>
> We are extremely sorry to inform you that the item you had ordered is no
> longer in stock with us and therefore we had to cancel this purchase.
>
> We appreciate the time spent by you in choosing the product and placing
> the order and sincerely apologize for the inconvenience.
>
> We are refunding the order value of the product to you by way of
> PepperPoints and we would also credit along with the order value additional
> 59 Pepper Points to facilitate Shipping & Handling on your next purchase.
>
> Hence, (214) PepperPoints have been credited to your account against this
> cancellation.
>
> These can be used on any purchase of a minimum of Rs.15 more than the
> PepperPoints amount.
>
> Shipping and Handling Charges will be applicable as per the Order Value of
> your next purchase.
>
> These Pepper Points are valid for 15 days and can be used only with online
> modes of payment. For other terms and conditions please refer to our FAQ
> section.
>
> Once again, please accept our sincere apologies for cancelling your order
> and we hope you will continue to shop on Pepperfry.
>
> For other terms and conditions please refer to our FAQ section.
>
> For any further queries you may contact us on *tellus@pepperf…om<[email protected]>, chat with us or call us on India:- 022 6141 7379/ Rest:- +91 22 6141 7379.
>
> Best Regards,
>
> Team Pepperfry.
This is my latest mail to them:
Dear Sir,
The whole process is discriminatory. You are penalizing the buyer for ur inefficiency. Last time we had shelved Rs 103 more. The effective discount of 35% has been reduced to less than 30% before cancellation. It takes hours and hours to select the product within the budget and loss of discount on min extra amount of Rs 74/-. This amounts to cheating and unethical practice.
If you are not refunding my amount, I will highlight the unethical practices on various forums and may go for legal notice. I have already forwarded the mail to them.
Regards,

Hope dimers will react and make them realize that unethical practices don’t pay. Last three months shopping with Homeshop18, indiatimes and egully has been satisfactory. Few cancellations and no pepperpoints but Rs 100 gift voucher.

https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_5617857

shreeshenoy

2019-02-06

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damn this was 6 years ago 😮

https://www.desidime.com/discussions/be-warned-when-you-buy-from-pepperfry-a-sad-story?page=5#post_5618494

vickyVicky

2019-02-06

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Why did you search this and read and commented. Because of you many like me read for 5 minutes
, and in comments shocked to see 2012. And at last, your single comment in 2019…