Fraud

Dear All,
i had made a postpaid bill payment of 2500 usin promocode for 20% cash back ,but did not got any cashback,rather got a mail -

The cashback on your recent FreeCharge transaction FCVA14110683906907 could not be processed. As per our reocords, you applied the promocode PREPAID20 under the campaign PREPAID20.
Reason for cashback failure:
There was some technical issue in the redemption of this code.
For any queries, please feel free to write to us at [email protected] and mention your order id FCVA14110683906907 for reference. We will get back to you within 12 hrs, if not sooner
Team FreeCharge

Contacted care but still didnot got any refund