https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9979878
I also faced same issue. Still waiting for refund. Not sure if it will be automatically refunded or I have to raise some request.
How to get money back from SBI UniPay payment failure?
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I saw a post few days ago on DD that you get 1% cashback on payment of HDFC bank bill on SBI Unipay using HDFC Bank Debit Card.
I tried a payment of 5k and it failed as in my money was debited but the payment was not successful. They said if money was debited, it would be reverted in 3-5 days. This was on 21st March. I have still not received my money back.
I emailed their complaint email address day before yesterday but no reply yet. Does anyone know how I can get my money back as it is not an insignificant sum.
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9979888
"Does anyone know how I can get my money back as it is not an insignificant sum."
Yes I know, and the answer is by waiting more you can receive your refund.
It's SBI it takes times. I had once received a refund after 15 days. Just don't worry, your money is safe. Just have some patience
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9979890
It gets credited automatically. Debit cards usually tend to receive refunds a little later than other payment methods.
Calculate 7 working days from the date of your payment, you will receive it before that.
Look for the latest comments on this thread.
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9980451
THIS IS SERIOUS I HAVE MADE PAYMENT OF 100RS ON SBI UNIPAY ON 30 DEC'23 USING TATA NEU INFINITY.Its 3months already and i have not received no refund till now.
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9980956
@abhishek012 vatsal waited 3 months and I was almost sure as you confirmed that auto refund will happen.
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9980889
Complain kar lo sbi ko ya apne bank ko.. chargeback bhi raise nahi hoga agar bahut late hoga
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9982033
I also waiting for the refund debited 7000 but see 70 in failed txn page
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9982108
@abhishek012 A weird thing happened, I received refund yesterday but then it was debited back. When I called HDFC they informed that SBI claimed the amount again, so it was debited again. I am not satisfied with the answer. Do you think this might have happened because of financial year ending?
Anyways they have raised a complaint for the same.
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_9982273
Do you applied for chargeback or any complaint to HDFC bank before refund ?
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006336
Mail to:[email protected]
Subject:Complaint about Failed Transaction and Missing Refund
Dear support team,
I hope this email finds you well. I am writing to bring to your attention a concerning issue I recently encountered with a transaction on your platform.
On Mar21,2024,I attempted to make a credit card payment through your website. However, to my disappointment, the transaction failed to go through successfully. Despite the failed transaction, the amount was deducted from my account.
I waited for a reasonable amount of time expecting the refund to be processed, but unfortunately, I have not received it yet. This has caused me inconvenience and frustration.
I kindly request your prompt assistance in resolving this matter and issuing the refund at your earliest convenience. Your attention to this issue is greatly appreciated.
Thank you for your time and understanding.
Amount : Rs. 500
Mobile : xxxxxxxxxx
Ref num : xxxxxxxxx
Credit card : HDFC Bank ending with xxxx
Thanks,
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006975
I mailed this email on 27th March but got no reply back. I did however get the refund yesterday.
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006375
Received refund of 22nd March on 6th April
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006642
They are taking too much time to refund
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006682
I have received my refund after just two working days since the transaction day. I am happy with the fast processing time, and I think I can claim to be the fastest refund receiver. My transaction was made on April 6th, and today, I received an email from [email protected] stating that the refund has been successfully credited. I am now hoping that HDFC Bank will credit my money by the end of tomorrow, April 10th, 2024.
Here are the steps I took to get my refund quickly:
1. I took a screenshot of the SBI UNIPAY page, which showed that payment was debited. I sent an email to [email protected], [email protected], [email protected], and [email protected], attaching the screenshot. Luckily, only BBPS SBI responded to me within 11 minutes. They said that the refund would come in 3-5 working days.
2. I was not sure about this, so I also emailed the HDFC Classic Banking Desk and HDFC Support. I then emailed the Nodal Officer to inform both parties to reverse my refund back. Despite this, I was still not convinced, so I emailed [email protected]. I also copied [email protected] and blind copied [email protected] and [email protected].
3. After that, I tweeted on Twitter to the BBPS (Bharat Bill Payment Service) Page. They took some screenshots from me and said to wait for some time. Later on, the SBI Merchant email ID responded to me with a screenshot.
I made sure to email every possible contact with HDFC Bank, SBI, and BBPS to speed up the refund process.
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006779
Only [email protected] is enough.
That's who I mailed after transaction and got refund on the 7th day.
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10006844
For me i got 2 transaction failed in SBI Unipay,
1) one transaction Rs.1500 to pay "HDFC business money back credit card" from "HDFC platinum debit card" failed on 25 March 2024 refunded on 9th April 2024
2) one transaction Rs. 1000 to pay "SBI SimplySAVE Credit Card" from "Axis Ace Credit Card" failed on 2nd April 2024 refunded on 4th April 2024
so from 3 days to 1 month they will auto refund so dont worry, no need to raise all emails:) unless you want refund quick:)
Note: credit card failure gets refunded quickly than debit card failure
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10007827
Right CC to CC refund quick but I pay using IDFC DC on 22 March, but still no refund is received
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https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10008297
Got refund after 14 days. Just had to wait.
No amount of emailing these useless email ID's and twitter handles helped.
None of them reply lol.
Worst is BBPS twitter handle, they just waste your time...
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10021833
I did Rs. 1,000 worth credit card bill payment on 31-Mar-2024 and there's been no sign of refund yet. Even the transaction doesn't show up in 'Transaction History' section on SBI Unipay website after logging in via mobile number.
What to do? This is daylight robbery and it's not even a fake website 😣
P.S. Payment was done via HDFC Bank debit card
https://www.desidime.com/discussions/how-to-get-money-back-from-sbi-unipay-payment-failure?page=1#post_10023375
You can raise a dispute here:
https://www.hdfcbank.com/personal/resources/for...
https://www.hdfcbank.com/personal/resources/for...
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"Does anyone know how I can get my money back as it is not an insignificant sum."
Yes I know, and the answer is by waiting more you can receive your refund.
It's SBI it takes times. I had once received a refund after 15 days. Just don't worry, your money is safe. Just have some patience
I have received my refund after just two working days since the transaction day. I am happy with the fast processing time, and I think I can claim to be the fastest refund receiver. My transaction was made on April 6th, and today, I received an email from [email protected] stating that the refund has been successfully credited. I am now hoping that HDFC Bank will credit my money by the end of tomorrow, April 10th, 2024.
Here are the steps I took to get my refund quickly:
1. I took a screenshot of the SBI UNIPAY page, which showed that payment was debited. I sent an email to [email protected], [email protected], [email protected], and [email protected], attaching the screenshot. Luckily, only BBPS SBI responded to me within 11 minutes. They said that the refund would come in 3-5 working days.
2. I was not sure about this, so I also emailed the HDFC Classic Banking Desk and HDFC Support. I then emailed the Nodal Officer to inform both parties to reverse my refund back. Despite this, I was still not convinced, so I emailed [email protected]. I also copied [email protected] and blind copied [email protected] and [email protected].
3. After that, I tweeted on Twitter to the BBPS (Bharat Bill Payment Service) Page. They took some screenshots from me and said to wait for some time. Later on, the SBI Merchant email ID responded to me with a screenshot.
I made sure to email every possible contact with HDFC Bank, SBI, and BBPS to speed up the refund process.